Windows update "Security Update for Windows (KB4525235)" could not be installed because of error 2147500037 "Unspecified error"

devonwoods · Nov 29, 2019

see attached CBS logs

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-11-29 12:07:43.508
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          136
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 135 datablocks.
Finish time: 2019-11-29 12:08:35.773
----------------------EOF-----------------------

Sysnative Windows Update · Nov 29, 2019

Hello and welcome!

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

devonwoods · Nov 29, 2019

This is fine

bruce1270 · Nov 30, 2019

Hi devonwoods

My name is Bruce1270 and I shall be assisting you.

Please do the following.

Step#1 - Export CBS hive

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (.).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

devonwoods · Dec 1, 2019

See attached

bruce1270 · Dec 1, 2019

Hi devonwoods

Unfortunately, the file you have sent me is in a .reg format which I am unable to use.

Please follow the instructions again from post #4 and ensuring when exporting the hive the save as type is changed to Registry Hive Files (.)

Thanks

devonwoods · Jan 11, 2020

Sorry guys ...with the holidays and vacation I got sidetracked. See attached

bruce1270 · Jan 13, 2020

Hi Devonwoods

That's ok - hope you had an enjoyable vacation.

As it's been a while I would like first for you to run through steps 2 to 5 in the windows updates forum posting instructions and post results back in your next reply.

Thanks

devonwoods · Jan 13, 2020

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-01-13 17:19:41.094
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          136
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-01-13 18:20:58.984
----------------------EOF-----------------------

bruce1270 · Jan 14, 2020

Hi Devonwoods

Please do the following.

Install Update with DISM

Download this update and save to your desktop. The file name will be IE11-Windows6.1-KB4040685-x64.cab.zip.
Right-click on this file and select Extract All... Keep the defaults and click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\IE11-Windows6.1-KB4040685-x64.cab\IE11-Windows6.1-KB4040685-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.
Run SURT again and post the CheckSUR.log.

devonwoods · Jan 15, 2020

No reboot was required

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-01-15 17:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23914_none_0520a4194ca8ee55       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_4e29952b85cc3279       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.1.7601.23914_none_6563882706cda6b8       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_0a476ad5495be947       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_73f8cf80394d9b2c       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.23914_none_b851021f9653ab8f       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_e226cb14b1820fe9       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_aa4830af3e29a3af       
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_7e4d79d26dae5d27       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-c..ent-indexing-common_31bf3856ad364e35_6.1.7601.23914_none_0944eca34e703582       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.23914_none_146f9da34eb11cc5       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23914_none_17a2f416ca441e82       
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23914_none_21f79e68fea4e07d       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-m..components-jetexcel_31bf3856ad364e35_6.1.7601.23914_none_209f8966b99cf8d4       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_ae28cf5190fe7811       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_86082f90f9249eb3       

Summary:
Seconds executed: 3845
 Found 16 errors
  CSI Missing Winning Component Key Total count: 16
(w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache

bruce1270 · Jan 16, 2020

Please do the following.

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows6.1-KB4041678-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4041678-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.
Run SURT again and post the CheckSUR.log.

devonwoods · Jan 16, 2020

The dism install completed successfully for KB4041678 and prompted for a restart. Unfortunately, I cannot reboot this server until next Sunday, January 26, 2020, at 1 AM EST. I will run SURT then and reply with the CheckSUR.log ...not unless it is ok to run the SURT without the restart?

bruce1270 · Jan 16, 2020

Hi

Run SURT without the reboot and post the checkSUR log.

thanks

devonwoods · Jan 16, 2020

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-01-16 13:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_4e29952b85cc3279       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_0a476ad5495be947       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_73f8cf80394d9b2c       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_e226cb14b1820fe9       
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_aa4830af3e29a3af       
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_7e4d79d26dae5d27       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_ae28cf5190fe7811       
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_86082f90f9249eb3       

Summary:
Seconds executed: 3086
 Found 8 errors
  CSI Missing Winning Component Key Total count: 8
(w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache

bruce1270 · Jan 17, 2020

Hi

Please do the following.

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows6.1-KB4041681-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4041681-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.
Run SURT again and post the CheckSUR.log.

devonwoods · Jan 17, 2020

Note: I was prompted to restart so maybe a restart is needed to apply since it seems to be the same 8 items as before below?

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-01-17 07:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_4e29952b85cc3279      
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_0a476ad5495be947      
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_73f8cf80394d9b2c      
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_e226cb14b1820fe9      
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-u..rsalcrt-apifwd-win7_31bf3856ad364e35_6.1.7601.23656_none_aa4830af3e29a3af      
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.23816_none_7e4d79d26dae5d27      
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ucrt_31bf3856ad364e35_6.1.7601.23656_none_ae28cf5190fe7811      
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.23816_en-us_86082f90f9249eb3      

Summary:
Seconds executed: 1537
Found 8 errors
  CSI Missing Winning Component Key Total count: 8
(w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache

bruce1270 · Jan 17, 2020

Hi

Yes, that may be likely. If you are happy to wait until you can reboot the machine that's absolutely fine.

Once it has reboot, run SURT again and post the CheckSUR log.

Thanks

devonwoods · Jan 17, 2020

Yes, unfortunately, that is the case. I have to wait until Sunday, January 26th @ 1 AM EST.

bruce1270 · Jan 18, 2020

No problem. We'll continue then.

Thanks

Windows update "Security Update for Windows (KB4525235)" could not be installed because of error 2147500037 "Unspecified error"

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