[SOLVED] Windows update prompts for reboot in a infinite loop trying to install updates.

T

triscint

Well-known member
Joined
Jan 9, 2017
Posts
73
For context this problem started after our facility implemented a WSUS server. Since then a few computers infinitely prompt the user to reboot to install important updates. The following log is from one of the effected computers.

SFCFix log: SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-09 09:32:56.238
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-01-09 09:40:39.963

For some reason the uploading tool did not work for me so here is a google drive link with the cbs log
CBS.zip - Google Drive

Thanks any and all for the help!:wave:
 
Hi and welcome to Sysnative. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
LastRestorePointSetTime REG_SZ 2016-11-15 22:02:33
SusClientId REG_SZ a4138c2e-fd59-4e8f-951d-c6efebe73b9c
SusClientIdValidation REG_BINARY 0602280114145A003300540054005A004A0053004500200020002000200020002000200020002000200020002000069CB654B9BD224D0058004C003300340039003000500043004A004D0058004C003300340039003000500043004A00


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x0
NextSqmReportTime REG_SZ 2017-01-12 09:34:52
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x6d0
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-07-07 04:44:43
AUOptions REG_DWORD 0x2
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2014-08-05 07:00:00
EnableFeaturedSoftware REG_DWORD 0x0
NextDetectionTime REG_SZ 2017-01-12 03:04:28
NextFeaturedUpdatesNotificationTime REG_SZ 2016-08-31 18:24:55
ScheduledInstallDate REG_SZ 2017-01-17 22:00:00
OfflineDetectionPending REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x4
aa2d202b-94e0-48cf-84ce-27d4a8f32a8f REG_DWORD 0x1
38066530-aa73-4d34-ad2e-aa4eca820261 REG_DWORD 0x1
12892d13-90ae-4d7f-bbde-0f909df96a81 REG_DWORD 0x1
d39c4f3b-641f-4cac-95e7-5b120df01398 REG_DWORD 0x1
3222e20a-25d0-4df2-8730-e2134ab72a19 REG_DWORD 0x1
580e8c5e-1acd-4eef-b46e-971a6f9bbdd6 REG_DWORD 0x1
175a76e9-3ebf-45fb-accd-318ec37b88f7 REG_DWORD 0x1
2881046f-ff79-4707-909f-bf90cb44ef98 REG_DWORD 0x1
6385a9e2-79c3-405b-bf16-2b08358731c1 REG_DWORD 0x1
e5a49cf3-ec34-441e-a637-6935866ede38 REG_DWORD 0x1
b186ef2c-4396-4288-8841-5a3fe094fa4e REG_DWORD 0x1
5534ae2c-09ac-4541-afb2-954ee1e1dc10 REG_DWORD 0x1
627de01d-44d2-4cf8-8d37-050098ed94e4 REG_DWORD 0x1
657a379d-329f-4197-a0cf-715a92ea58b9 REG_DWORD 0x1
bf91665c-4e7b-441a-8bda-87d60a5b8bbe REG_DWORD 0x1
22b15c08-6fe4-499d-81e1-6fd61ea756de REG_DWORD 0x1
371fb9bf-8986-48c6-b17f-6c53fe984a4f REG_DWORD 0x1
30e0ec2f-1e72-4ba5-9e01-fbf83e857a38 REG_DWORD 0x1
72f26c84-66b5-4d97-a728-bbb7571175a1 REG_DWORD 0x1
b3c00340-cc31-47f0-8890-915d19274a4e REG_DWORD 0x1
7b6d5185-3b69-494d-8ecd-c816be7f1439 REG_DWORD 0x1
c04f564c-235d-4f2a-8c7e-64fcbf7c3063 REG_DWORD 0x1
880e2998-a9b0-48f3-b3f0-656a345e4218 REG_DWORD 0x1
e3c83c7e-55ee-49a4-a8e6-66df82119e89 REG_DWORD 0x1
eb91df8a-9442-42de-8c6d-042086073b8f REG_DWORD 0x1
23a8b5b2-7c45-47b1-a99d-a7149de3410a REG_DWORD 0x1
db11e250-b1f8-45a6-8584-35e73f622be8 REG_DWORD 0x1
76fcb6c2-5042-48d0-a0e5-097cbfa174ad REG_DWORD 0x1
7219a284-56c6-46b7-9306-1eb439c5dff0 REG_DWORD 0x1
270cb4c4-685a-4bf2-bd53-9c314d6ffc47 REG_DWORD 0x1
522fc714-cea3-4e22-a27e-2f20251f96e4 REG_DWORD 0x1
c19fe2f6-5b9d-4c73-92ed-5ca9a1bc4955 REG_DWORD 0x1
a4fdbc91-29a0-4487-88df-f27a2bed45df REG_DWORD 0x1
16740a04-df6d-4be3-b27f-f7cdb287ebf2 REG_DWORD 0x1
963ec888-667d-4210-b8fc-0e13d64ba383 REG_DWORD 0x1
a48be556-3ca3-4452-9651-7b1f74df6a32 REG_DWORD 0x1
c7580aae-1c54-41e7-b4e6-fdfd7c1a99bd REG_DWORD 0x1
cb50e187-e306-4945-a305-84088752e425 REG_DWORD 0x1
7a83709c-aefc-41a4-9c5c-da9e1ac2f6c8 REG_DWORD 0x1
6b19b716-ad07-45a4-b8fa-d429679271bd REG_DWORD 0x1
56204fde-6567-4668-bf56-c980221c7517 REG_DWORD 0x1
2767cc71-e6f0-4329-9ab7-829ff83f5b79 REG_DWORD 0x1
485e6873-a7fc-4bd3-8920-e5e4175ce934 REG_DWORD 0x1
4a7c98c1-098e-46ca-af01-1b80eee5f48c REG_DWORD 0x1
9bceaf63-276e-419d-8a43-d6af0537eb81 REG_DWORD 0x1
f864462a-bfee-406f-a376-09094e0f07b5 REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2017-01-11 06:47:50
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-11-09 10:23:32
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-11-15 22:02:33
LastError REG_DWORD 0x0

Thanks for the reply!
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

BrianDrab said:
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Click to expand...

Hello, sorry this took so long. Here is the results from the script.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-16 08:49:01.001
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\administrator\Desktop\SFCScript.txt [0]


RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.


Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-01-16 08:49:01.334
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------
 
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