Windows Update problem (error code 80070246)

D

daVinci777

Member
Joined
May 28, 2015
Posts
20
Location
Frankfurt, Germany
Hello,

I today found this forum and I really hope you guys can help me out as I am really desperate right now.
I have the following problem:

We have a Windows 7 Professional PC which crashes from time to time. When I started looking into the problem, I realized that this PC never made any Windows Updates. When trying to prompt the updates manually I received the error code 80070246. I started to read all over the internet and already tried the following without any success:

- Microsoft Fixit Tool
- SFC scannow command (won't work because of Windows ressource protection, even in safe mode!)
- System Update Readiness Tool

Then I found your forum and downloaded the SFCFix which is now running since aproximately 3 hours!! It still shows:

"Processing directive 1 of 1 (AutoAnalysis), Checking store directories..."

I read that it should take 15 minutes or so only, right? So, something is really wrong and I have to find out what. Usually I would do a clean new Windows install, but this is a small Server PC running in my parents office and I really do not want to have the trouble of reinstalling all software my parents need for their work and stuff. So I would be SO THANKFUL if you guys could somehow give me some support what to do next. Should I stop the SFCFix and upload the CBS file next? Would that help you analyzing the problem?

This is the system data:
Windows 7 Professional
AMD FX 8120 Eight Core Processor 3.10 GHz
16 GB RAM
if you need more info or details, please let me know.

Best regards,
Daniel
 
Hi and welcome to Sysnative. Please do the following.

Step#1 - SFC Scan
I know you have done this previously and that it gives you an error. That's OK. I still need a current log so please follow the instructions. Thanks.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue. Even if you get an error, this is considered finished.

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Hello Brian,

thank you for the reply.
Attached please find the requested txt file. If you have any further questions, please do not hesitate to contact me...

Cheers,
Daniel
 
You were unable to attach the file to this forum post because it wasn't zipped. To zip a file you can right-click on it and select Send To Compressed (zipped folder). It will create a zip file that you can attach (as long as it's under around 7Mb).

Back to your issue. You have registry corruption. As a result I need one of your registry hives to look at. Please follow the instructions below.

Code: 
2015-06-14 21:23:08, Info                  CSI    00000005 PopulateComponentFamilies ignoring identity-less key [l:184{92}]"amd64_0c4862be2c173e70aa8888f17d73ed3c_31bf3856ad364e35_9.4.8112.20573_none_b8651c32bf81f170"
2015-06-14 21:23:09, Info                  CSI    00000006 PopulateComponentFamilies ignoring identity-less key [l:184{92}]"amd64_7b745e03ba0133ce5da5dca4b2cabd7c_31bf3856ad364e35_9.4.8112.16464_none_148de2488ed55e3b"
2015-06-14 21:23:10, Info                  CSI    00000007 PopulateComponentFamilies ignoring identity-less key [l:184{92}]"amd64_b9aca5a8a17748a67c6f31af026b99c9_31bf3856ad364e35_6.1.7601.17807_none_ca918ceda7c695b7"
2015-06-14 21:23:11, Info                  CSI    00000008 PopulateComponentFamilies ignoring identity-less key [l:202{101}]"amd64_microsoft-windows-b..servicing.resources_31bf3856ad364e35_6.1.7600.16385_de-de_1f32a7b640ff70ed"
2015-06-14 21:23:11, Error                 CSI    00000009@2015/6/14:19:23:11.758 (F) d:\win7sp1_gdr\base\lstring\lblob.cpp(2221): Error STATUS_ILLEGAL_CHARACTER originated in function RtlTranscodeLBlobs expression: __rv.UcsCharacter != (0xffffffff)
[gle=0x80004005]
2015-06-14 21:23:12, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2015-06-14 21:23:12, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2015-06-14 21:23:12, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and copy the COMPONENTS file to your desktop.
Note: If you receive a message about the file being in-use, simply reboot your computer and try again
2. Right-click on the COMPONENTS hive and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.zip on your desktop.
3. The file will likely be too large to attach here so please upload to SendSpace and just provide the link here.

Thank you.
 
The identity of the following key is corrupt. We'll see if we can fix it. There's likely more corruption but I can't see it at the moment.
HKEY_LOCAL_MACHINE\14461\DerivedData\Components\amd64_microsoft-windows-dhcp-client.resources_31bf3856ad364e35_6.1.7600.16385_de-de_0dc06d6b2af5ff54

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan
I know you have done this previously and that it gives you an error. That's OK. I still need a current log so please follow the instructions. Thanks.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue. Even if you get an error, this is considered finished.

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

There was an error in the previous script. Please do this again. Thank you.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - SFC Scan
I know you have done this previously and that it gives you an error. That's OK. I still need a current log so please follow the instructions. Thanks.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue. Even if you get an error, this is considered finished.

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Excellent. Please do the following so I can see the corrupt files in an easier to view format.

Step#1 - Gather Info
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.
 
Hi Brian,

unfortunately the SFCFix.exe tool is still not working. It starts but does not proceed. It gets stuck at "checking directories". Please see screenshot.

checking.JPG

I was able to install some updates meanwhile, but not all. At some point there was again a failure message. Its a new code now. Please see screenshot.

failure code.JPG

What to do now?
Thanks in advance...
Daniel
 
No problem. We'll take a different approach. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 
Thank you. Please do the following.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue. Even if you get an error, this is considered finished.

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue. Even if you get an error, this is considered finished.

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 
Thanks. Please do the following. I need to check something.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

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