[SOLVED] Windows update problem, continuosly ask restart to apply updates

D

digitalblade

Member
Joined
Jul 8, 2015
Posts
7
Hi,

as i said in title, i've a strange problem with Windows update.
I'm not able to check for newer update because Windows continuously ask to reboot for apply updates.

Windows 7 Home premium 32bit SP1

i've already used Microsoft SUR and SCFix Both without success

attached you will find the CBS directory and SCFix logs as zip files.

thank you very much for any kind of support and sorry for my horrible english :P
 

Attachments

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hi digitalblade :)

My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). May I ask you to re-upload your CBS.zip archive file (if possible, create a new .zip with the files in it) since this one is corrupted and I cannot open it, nor extract it.
 
Only one file has been reported as corrupted by SFCFix, we'll replace it. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Aura said:
Only one file has been reported as corrupted by SFCFix, we'll replace it. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
Click to expand...

Hi Aura,

below the SFCFix result log:

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-10 07:17:35.747
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\User01\Desktop\test\scfix\SFCFix.zip [1]
Not using an additional text script file.
 

AutoAnalysis::
ERROR: File Placement Mode failed to identify destinations for all files and folders.
  SFCFix\
  dictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\
AutoAnalysis:: directive failed to complete successfully.
 

Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-10 07:17:42.221
Script hash: UE4nYUiFxYOwX+3agDCn+cHppGESVWKYeq0+BHY2+ik=
----------------------EOF-----------------------
 
This is my mistake, I misformed the archive file. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Hi Aura,

now the script has been started and seem that has been completed correctly but the problem persist, after searching for new updates, Windows told that there are some pending updates and the system must be restarted. After restart, i receive the same message again
Please, find below the SFCFix result:

Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-10 13:48:53.360
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\User01\Desktop\test\scfix\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f\wcp.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\PINTLGT.IMD
Successfully copied file C:\Users\User01\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f\wcp.dll to C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f\wcp.dll.
Successfully copied file C:\Users\User01\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\PINTLGT.IMD to C:\Windows\winsxs\amd64_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\PINTLGT.IMD.
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f\wcp.dll
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f\wcp.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\PINTLGT.IMD
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..e-trigramdictionary_31bf3856ad364e35_6.1.7600.16385_none_12d6b2e3587e9b12\PINTLGT.IMD
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-10 13:48:58.118
Script hash: w3WA91ykJMkhA5JPgwAiISMnKwHydb0Ab4BVE2Lz1rU=
----------------------EOF-----------------------
 
Alright we have to fix a few things for Windows Updates to get back in order. Follow the instructions below please.

Step#1 - Windows Module Installer
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Click your start button and type services.msc in the search box. Click on the services.msc program that shows up.
  2. Scroll down until you see Windows Modules Installer
  3. Right click it and click properties
  4. Change startup type to Automatic
  5. Reboot the computer and try Windows Update again
 
Aura said:
Alright we have to fix a few things for Windows Updates to get back in order. Follow the instructions below please.

Step#1 - Windows Module Installer
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Click your start button and type services.msc in the search box. Click on the services.msc program that shows up.
  2. Scroll down until you see Windows Modules Installer
  3. Right click it and click properties
  4. Change startup type to Automatic
  5. Reboot the computer and try Windows Update again
Click to expand...

This operation doesn't work, the service will be put automatically on "manual" again after reboot.

i checked the events viewer and found below error:

(sorry for the Language, is an Italian Laptop, if you need some translation, feel free to ask )

Code: 
Nome registro: Application
Origine:       Windows Error Reporting
Data:          10/07/2015 15:42:23
ID evento:     1001
Category :None
Parole chiave: Classico
Utente:        N/D
Computer:      User01-PC
Descrizione:
Bucket errato 46592022, tipo 21
Nome evento: WindowsWcpOtherFailure3
Risposta: Non disponibile
ID CAB: 0
Firma problema:
P1: 6.1.7601
P2: base\wcp\sil\merged\ntu\ntsystem.cpp
P3: Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey
P4: 3676
P5: c0190005
P6: 0x93064b2d
P7: 
P8: 
P9: 
P10: 
Attached files:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601_da39a650501223bcc096dd30ed80cfbf781a47_06d92117
Simbolo analisi: 
Nuova ricerca di soluzioni: 0
ID rapporto: 7a66eb68-2709-11e5-aee6-c80aa908e805
Stato rapporto: 0
XML evento:
<Event xmlns="[URL]http://schemas.microsoft.com/win/2004/08/events/event[/URL]">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-10T13:42:23.000000000Z" />
    <EventRecordID>85022</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Desktop-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>46592022</Data>
    <Data>21</Data>
    <Data>WindowsWcpOtherFailure3</Data>
    <Data>Non disponibile</Data>
    <Data>0</Data>
    <Data>6.1.7601</Data>
    <Data>base\wcp\sil\merged\ntu\ntsystem.cpp</Data>
    <Data>Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey</Data>
    <Data>3676</Data>
    <Data>c0190005</Data>
    <Data>0x93064b2d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7601_da39a650501223bcc096dd30ed80cfbf781a47_06d92117</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>7a66eb68-2709-11e5-aee6-c80aa908e805</Data>
    <Data>0</Data>
  </EventData>
</Event>
 
Alright we'll try it another way.

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.


fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
 
Aura said:
Alright we'll try it another way.

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.


fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Click to expand...


Hi Aura,

sorry for the late reply, the problem has been partially fixed.

Now the "restart to complete..." message is disappear but when i try to check for new updates the search never end and continue to run even after an hour.


thank you again for you support!

sorry for the late reply
 
No problem digitalblade, you're welcome :) Since your issue has been solved, I'll be marking this thread as solved.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top