[SOLVED] Windows Update on Server 2012 R2 Fails w/Error Code 8024402F

C

ComputerGeek

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Dec 3, 2017
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Hi

I volunteer at a Computer Lab in a neighborhood community center. The lab has 20 PCs for public use and an HP domain server running Windows Server 2012 Version 6.3 (Build 9600). It appears Windows Update on the Server has been failing for the last several weeks with Error 8024402F. As a volunteer Iā€™m only in a couple days a week so there may be a few days delay till I can reply. Thanks in advance for any help! :-)
  1. Sfc /scannow completes with an error found for corrupt file unable to fix
  2. SFCfix.txt pasted below. Tried Windows Update. It still failed
  3. Uploaded the CBS zipped log file
  4. Before this forum I tried
    • Windows Update Trouble Shooter
    • Ran script Reset-WindowsUpdate.ps1 I found on Technet. Author stated it was tested on Server 2012


SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-01-02 11:33:36.927
Microsoft Windows Server 2012 R2 Update 3 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.

SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-01-02 12:08:46.256
----------------------EOF-----------------------
 
Hello and welcome!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.



SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

  1. Output of SFCFix.txt below
  2. sfc /scannow still completed with "Windows Resource Protection found corrupt files but was unable to fix"
  3. fyi.. I'm on a Server configured for User Folder Redirection so the copy script failed. So I uploaded and attached the cbs.log source

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-01-03 12:53:15.183
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .zip script file at \\CTC-SERVER-2\Home\jerry.feigen\Downloads\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll

Successfully copied file C:\Users\jerry.feigen\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll to C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-01-03 12:53:19.147
Script hash: XDkWei5C3gpgDB4tqzB+gXCthfSyxFy6ONYfHltLgzc=
----------------------EOF-----------------------
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.



SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

  1. SFCFix pasted below
  2. sfc /scannow completed. No errors!
  3. cbs.log attached
  4. I tried win update. Still fails
  5. Thank you for all your help :)



Output of SFCFix.txt

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-01-03 12:53:15.183
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .zip script file at \\CTC-SERVER-2\Home\jerry.feigen\Downloads\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll

Successfully copied file C:\Users\jerry.feigen\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll to C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.0.9600.19375_none_862fbcc5f02c9d5d\f12resources.dll
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-01-03 12:53:19.147
Script hash: XDkWei5C3gpgDB4tqzB+gXCthfSyxFy6ONYfHltLgzc=
----------------------EOF-----------------------
 

Attachments

Thank you.

Open Command Prompt as Administrator and type in the following:

wuauclt /detectnow
wuauclt /resetauthorization /detectnow
wuauclt /reportnow

Press Enter after each of the commands.

Let me know if WU works afterwards.
 
Are you connected wired or wirelessly?

Is the latest version of IE installed and is it set as a default browser?

Can you tell me if this downloads for you: download.windowsupdate.com/msdownload/update/common/2012/04/4969820_309b12a082084485c7715c9e3337faaead34d1bb.cab

Also, let's clear cache and import the proxy settings from IE (if applicable). Note that the fixlist will reboot the Server.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

  1. Wired connection
  2. IE Version shown below. It wasn't set to default. In first skimming instructions, I didn't notice I should have set it to default. Instead IE was finally set to default in item 6 below
  3. Yes I can download the cab file
  4. Ran FRST Fix. Output below
  5. Sever rebooted but Windows Update still fails
  6. I set IE to be the default browser
  7. Re-ran Win Update but still fails


IE.jpgIE.jpg

Fix result of Farbar Recovery Scan Tool (x64) Version: 28-12-2019
Ran by user (06-01-2020 10:54:20) Run:1
Running from \\CTC-SERVER-2\Home\user\Downloads
Loaded Profiles: Print.Manager.Plus & backup.exec & user & MSSQLFDLauncher (Available Profiles: Brian.Anderson & Print.Manager.Plus & backup.exec & amelia.menton & matt.cardoni & user & MSSQLFDLauncher & Classic .NET AppPool & .NET v4.5 & .NET v2.0 & .NET v4.5 Classic & .NET v2.0 Classic)
Boot Mode: Normal
==============================================

fixlist content:
*****************
cmd: netsh winhttp import proxy source=ie
EmptyTemp:
*****************


========= netsh winhttp import proxy source=ie =========


Current WinHTTP proxy settings:

Direct access (no proxy server).


========= End of CMD: =========


=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 9081646 B
Java, Flash, Steam htmlcache => 1399 B
Windows/system/drivers => 7141553007 B
Edge => 0 B
Chrome => 47778101 B
Firefox => 2143411 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 128 B
systemprofile32 => 128 B
LocalService => 118254 B
NetworkService => 87958700 B
Brian.Anderson => 87958700 B
Print.Manager.Plus => 87958700 B
backup.exec => 91475831 B
amelia.menton => 91475831 B
matt.cardoni => 91475831 B
user => 105653441 B
TEMP => 105653441 B
semsrv => 105653441 B
semwebsrv => 105653441 B
Classic .NET AppPool => 105653441 B
.NET v4.5 => 105653441 B
.NET v2.0 => 105653441 B
.NET v4.5 Classic => 105653441 B
.NET v2.0 Classic => 105653441 B

RecycleBin => 0 B
EmptyTemp: => 8.1 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 10:55:18 ====
 
The computer lab is on a subnet of the larger organization's network and connected through a hadware firewall they control. The problem is with their firewall settings.

Thank you very much for the help. You can mark the topic solved :-)šŸ‘šŸ‘
 
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