[SOLVED] Windows update KB4493472 Fails

W

windsnob

Contributor
Joined
Apr 14, 2019
Posts
18
Windows update has been failing to install update KB4493772, so I ran SFC /scannow which reported corrupt files that it was unable to fix. I ran the SURT and SFCFix but they were not able to fix all the problems. Any help would be greatly appreciated.

Here's the output of SFCFix:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-14 14:32:06.872
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d". See CBS logfile for more details.
WARNING: Manifest damage on component "amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8". See CBS logfile for more details.
WARNING: Manifest damage on component "msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c". See CBS logfile for more details.



FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\System.Web.Services.Resources.dll has been successfully repaired from C:\Windows\winsxs\msil_system.web.services.resources_b03f5f7f11d50a3a_6.1.7601.18410_pt-pt_cdf0a488c955b037\System.Web.Services.resources.dll.


CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\System.Web.Services.Resources.dll


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 14
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 11
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-04-14 14:35:10.920
----------------------EOF-----------------------
 

Attachments

Hi Welcome to Sysnative,


Do you have Language Packs installed?


Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
 
Went to "Install or uninstall display languages" and it looks like a lot of languages are installed, about 35 of them.
 
Hi,

If you don't need the other languages I think it would be a good idea to uninstall them...


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Thanks, here's the output:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-18 06:53:52.409
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at D:\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-g..linetools.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_f36f9738eed7dfd5\gpupdate.exe.mui
Successfully took permissions for file or folder C:\Windows\WinSxS\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\system.web.services.resources.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-l..epremiumn.resources_31bf3856ad364e35_6.1.7600.16385_he-il_a548083ca3e5ac06\license.rtf
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-g..-currency.resources_31bf3856ad364e35_6.1.7600.16385_cs-cz_ea20fe3858d21245\currency.js
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-e..t-service.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fb38fd97caf390f0\eapsvc.dll.mui
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.1.7600.16385_it-it_64f2dc1b8938dd3a\werconcpl.dll.mui
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-c..dlinehelp.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_bbdaf728be63d76d\help.exe.mui
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages

Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-g..linetools.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_f36f9738eed7dfd5\gpupdate.exe.mui to C:\Windows\WinSxS\x86_microsoft-windows-g..linetools.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_f36f9738eed7dfd5\gpupdate.exe.mui.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\system.web.services.resources.dll to C:\Windows\WinSxS\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\system.web.services.resources.dll.
WARNING: File C:\Windows\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll to C:\Windows\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-l..epremiumn.resources_31bf3856ad364e35_6.1.7600.16385_he-il_a548083ca3e5ac06\license.rtf to C:\Windows\WinSxS\amd64_microsoft-windows-l..epremiumn.resources_31bf3856ad364e35_6.1.7600.16385_he-il_a548083ca3e5ac06\license.rtf.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-g..-currency.resources_31bf3856ad364e35_6.1.7600.16385_cs-cz_ea20fe3858d21245\currency.js to C:\Windows\WinSxS\amd64_microsoft-windows-g..-currency.resources_31bf3856ad364e35_6.1.7600.16385_cs-cz_ea20fe3858d21245\currency.js.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-e..t-service.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fb38fd97caf390f0\eapsvc.dll.mui to C:\Windows\WinSxS\amd64_microsoft-windows-e..t-service.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fb38fd97caf390f0\eapsvc.dll.mui.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.1.7600.16385_it-it_64f2dc1b8938dd3a\werconcpl.dll.mui to C:\Windows\WinSxS\amd64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.1.7600.16385_it-it_64f2dc1b8938dd3a\werconcpl.dll.mui.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-c..dlinehelp.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_bbdaf728be63d76d\help.exe.mui to C:\Windows\WinSxS\amd64_microsoft-windows-c..dlinehelp.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_bbdaf728be63d76d\help.exe.mui.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d.manifest.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8.manifest.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.19043_none_dab74b267943c954.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.19043_none_dab74b267943c954.manifest.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Manifests\msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c.manifest to C:\Windows\Temp\CheckSur\WinSxS\Manifests\msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c.manifest.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Packages\Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.cat.
Successfully copied file C:\Users\Tim.TIM-W7WKST\AppData\Local\niemiro\Archive\Packages\Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-g..linetools.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_f36f9738eed7dfd5\gpupdate.exe.mui
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-g..linetools.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_f36f9738eed7dfd5\gpupdate.exe.mui
Successfully restored ownership for C:\Windows\WinSxS\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\system.web.services.resources.dll
Successfully restored permissions on C:\Windows\WinSxS\wow64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_6e6f8503497d456e\system.web.services.resources.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_pt-pt_641adab1151c8373\system.web.services.resources.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-l..epremiumn.resources_31bf3856ad364e35_6.1.7600.16385_he-il_a548083ca3e5ac06\license.rtf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-l..epremiumn.resources_31bf3856ad364e35_6.1.7600.16385_he-il_a548083ca3e5ac06\license.rtf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-g..-currency.resources_31bf3856ad364e35_6.1.7600.16385_cs-cz_ea20fe3858d21245\currency.js
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-g..-currency.resources_31bf3856ad364e35_6.1.7600.16385_cs-cz_ea20fe3858d21245\currency.js
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-e..t-service.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fb38fd97caf390f0\eapsvc.dll.mui
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-e..t-service.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fb38fd97caf390f0\eapsvc.dll.mui
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.1.7600.16385_it-it_64f2dc1b8938dd3a\werconcpl.dll.mui
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.1.7600.16385_it-it_64f2dc1b8938dd3a\werconcpl.dll.mui
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-c..dlinehelp.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_bbdaf728be63d76d\help.exe.mui
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-c..dlinehelp.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_bbdaf728be63d76d\help.exe.mui
Successfully restored ownership for C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\WinSxS\Manifests
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 11 datablocks.
Finish time: 2019-04-18 06:53:55.131
Script hash: 50zdOq6ZUjH+VNNJ6277QQXh9an+gL5vu78G8MV6o3w=
----------------------EOF-----------------------
 
Hi,

Lets run SURT...

System Update Readiness Tool (SUR)
  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
Here's the output for SURT:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-04-18 09:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1: M)รกM\รกM รฆM%รชM
(fix) CBS MUM Corrupt CBS File Replaced Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_63_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c.manifest msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: msil_system.serviceprocess.resources_b03f5f7f11d50a3a_6.1.7601.18523_pl-pl_00180ac380e1346c.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.19043_none_dab74b267943c954.manifest amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.19043_none_dab74b267943c954
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.19043_none_dab74b267943c954.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d.manifest amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-i..onmanager.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_a14f4d09127b690d.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8.manifest amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-ie-setup.resources_31bf3856ad364e35_11.2.9600.16428_uk-ua_5d8ded6a138c84b8.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab

Summary:
Seconds executed: 3348
Found 5 errors
Fixed 5 errors
CSI Manifest Failed Catalog Check Total count: 4
Fixed: CSI Manifest Failed Catalog Check. Total count: 4
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1
 
Hi,

Run SFC /scannow again, if the result is "reported corrupt files that it was unable to fix" collect the new CBS.log
 
I'm getting "Windows Resource Protection could not start the repair service." when I try to frun the sfc /scannow.
 
Good, Try to install KB4493472 if it fails please collect the CBS.log and post the error code generated.
 
Last edited:
Been stuck at downloading updates 0% complete for a few hours, the CBS.log file is at 3GB and still growing. Should I just let it run overnight?
 
I may have screwed up. I canceled the update and tried to install the update manually but forgot to restart the machine first. It sat there for an hour or so stuck on "scanning updates" or something similar before I re-read your post and realized I didn't restart. So I canceled the install and attempted to restart. It gave me somthing like "Windows Update is configuring your computer, Do not turn off your computer", for a while, then that changed to "Failure configuring Windows updates, Reverting changes. Do not turn off your computer.", and it's been on that for a few hours now.
 
Wait if you see disk activity if not after so long I think you have to force a restart!

After restart to this:


ยป Check the Disk for Errors
  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    Code: 
    chkdsk /f /x C:
    Note: When it ask if you want to checked the volume next time the system restarts answer Yes
  • Restart the Computer and let the check run during boot, it will take some time...

Next,
  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply
 
It finally finished rebooting by the time I got home, so here's the gigantic CBS.log file link. It failed with error code 80080005.

CBS.zip
 
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