[SOLVED] Windows Update KB3161664 causes BSOD

paragonofevil

paragonofevil

Member
Joined
Jun 17, 2016
Posts
19
Location
Seattle, WA
Hello! I was previously in this thread https://www.sysnative.com/forums/wi...-x64-sfc-found-corrupt-files-couldnt-fix.html and it was suggested that I come here. The short story is, installing KB3161664 causes me to BSOD. It installs normally, I reboot, the STARTING WINDOWS screen animates the windows 7 logo, and then I get a BSOD c000021a Fatal Error that reboots my computer and just gets it stuck in a loop. The only thing that seems to fix this is popping in my windows 7 disk, going into Repair, and using the command
Code: 
dism /image:C:\ /cleanup-image /revertpendingactions[/COLOR][/FONT]
It causes the computer to fail the update, but at least it works. Initially I posted on the forum because SFCFix found corruption that it couldn't fix. I'm ready to do whatever is needed.

· OS - Windows 7 Home Premiumx64
· I built the system myself to run Vista, upgraded it to Win 7
· The OS is full retail version (technically on an upgrade dvd)
· Age of system (hardware): The important parts were bought around Nov 2013
· Age of OS installation - I haven't had to reinstall.

· Laptop or Desktop? Desktop [All of the computer hardware info is in my Computer Specs on my profile]
· CPU: Intel Core i7-2600K Sandy Bridge Quad-Core 3.4GHz
· Video Card: EVGA Nvidia GeForce GTX 760 2GB
· MotherBoard: ASUS P8Z77-V LK LGA 1155 Intel Z77
· Power Supply: RAIDMAX RX-850AE 850W
· System Manufacturer - it's custom built
· Exact model number - it's custom built
 

Attachments

Hi. . .

Check for firmware upgrades for your Samsung SSD 840 PRO Series drive.

Download | Samsung V-NAND SSD

Run HDD diagnostics - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

I usually see BSOD bugcheck 0xc000021a when there is an issue with the hard drive.

Regards. . .

jcgriff2


NOTE: I am recovering from major surgery (double hip replacement) and may not be able to promptly reply to your thread. Thank you for your patience and understanding.
 
Bad news. I checked the firmware, it's up to date. I tried to run seatools, but it couldn't find any of my hard drives. Huh. Rebooted, now it's stuck in the same BSOD loop again. And the dism command isn't fixing it! The Windows disk saw my hard drive fine. I'm on my phone posting now...
 
There seems to be a problem with the hard drive.

Swap the drive out and reinstall Windows.
 

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