[SOLVED] Windows update KB3071756 fails

T

Teselecta

Member
Joined
May 6, 2016
Posts
16
Location
Germany
Hello there,

As mentioned above this windows update fails over and over again. I checked if it was already installed, it is not. I also already tried to install it manually, but when trying it just states that the "update is not suitable" for my computer.

I stumbled upon this forum and saw that you people have fixed much of this stuff before, so I guess I can try :)

Here are the cbs folder as well as the SFCFix logfile:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-06 23:43:02.106
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 9
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-05-06 23:47:26.706
----------------------EOF-----------------------


CBS.zip in Dropbox: Dropbox - CBS.zip
 
Hi Teselecta :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Hi Aura,

Thanks for your quick help :)

My OS is Windows 7 Professional x64, I forgot to mention that, sorry.

The SURT logfile is attached (at least I hope so ... first time using this).
 

Attachments

No problem :) Here, follow the instructions below to run a fix using SURT.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
View attachment Packs.zip
 
Good :) Let's see if SFC have anything to report now.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
You might need to open Notepad with Admin Rights, and the browse to the file manually to open it from within Notepad :) Now, are you able to install the KB3071756?
 
I could install it manually now. Thanks! But now Windows Update takes forever to search for new updates ... it doesn't stop
 
Sometimes it can take a long time for Windows to check for updates. I usually leave it be and do other stuff on the side, and eventually when I look back at it, I see that it didn't find any updates and/or found some and is asking me to install them.
 
Ah okay. I have two additional questions:
The first is: How did it come to this problem and how can I avoid it?

And the second: Could that have been the cause for some strange problems I had with my graphics card?
 
The first is: How did it come to this problem and how can I avoid it?
Click to expand...

There's multiple cause to corrupt system files, but they are most often caused by the poor management of the system (by the user), and/or failing hardware.

And the second: Could that have been the cause for some strange problems I had with my graphics card?
Click to expand...

Which problems are you referring to?
 
Aura said:
The first is: How did it come to this problem and how can I avoid it?
Click to expand...

There's multiple cause to corrupt system files, but they are most often caused by the poor management of the system (by the user), and/or failing hardware.
Click to expand...
Ah okay, I recently had power losses due to an old power supply. That adds up.

Aura said:
And the second: Could that have been the cause for some strange problems I had with my graphics card?
Click to expand...

Which problems are you referring to?
Click to expand...

Sometimes, and exclusively when watching Netflix, my screen freezes and shortly after every pixel of the screen lights up in the predominant color of the picture last seen before the freeze.
Then the sound begins to crackle, slightly first, then increasing, and eventually hold one beeptone after a while.
When it seems, the PC froze completely, everthing goes back to normal, Netflix is paused, but can play again after reloading the site.

The only thing that stays after such an incident is, that the graphics chip, though working again, cannot be identified by any program. Geforce Experience says "unknown device", the analysis tool of the manufacturer just states 0 values all over and even windows device manager doesn't seem to see any kind of video hardware.
Rebooting the PC makes the GPU show up again.

This happens very seldomly and without any tracable pattern. Sometimes nothing happens for weeks. I even had specialists look into it, but nothing was found.
 
It's really, really rare that system with corrupt system files will lead to issues like these, even less when the corrupt files have nothing to do whatsoever with Windows' graphics and video features, so the issue lies elsewhere in my opinion.

It could be a faulty GPU.
 
Ah okay. I thought about a faulty GPU, too, but then again, it's really only with Netflix. That's why I searched for other reasons first, like bad drivers and such. While searching I found the update not working. Guess it was just jumping to conclusions :)

PS: Just installed 14 necessary and 4 optional updates. No problems at all. I guess you did it :) Thank you very much.
 
No problem Teselecta, you're welcome :)

And yeah, I would check the drivers first, and if it doesn't do the trick, try another GPU (or use the built-in GPU if you have one) and see if the issue stops!
 
Yep, I guess trying the built in GPU will be my next step. Thanks! Unfortunately I'll have to try that for a while to be safe, since it only occurs once in a while ... which is kinda ... unlucky when gaming and capturing videos xD

Can it cause problems when the Intel-GPU stays activated in BIOS and the dedicated GPU is running? I read all kinds of stories about this, ranging from:"It automatically shuts off, no probs" to: "OMG how could you your PC is gonna die in a fire! ... and you too!"

Kind of confused now if I should just deactivate it when dedicated harware is on.
 
Can it cause problems when the Intel-GPU stays activated in BIOS and the dedicated GPU is running? I read all kinds of stories about this, ranging from:"It automatically shuts off, no probs" to: "OMG how could you your PC is gonna die in a fire! ... and you too!"
Click to expand...

When you have two GPUs on a laptop, you need a special set of drivers for them (NVIDIA Optimus, and AMD something, I forgot). On a desktop, it doesn't make any difference.
 
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