[SOLVED] Windows Update KB3032655 WILL NOT INSTALL

[flee]

Hello,


I found a thread from Tigerlad from May 2015 that looks similar to a problem I am having. I am running Windows7 64bit Home Premium and have windows updates set to automatic. KB3032655 update, labelled as important, fails to install, but have windows error code 80070002. I have also tried numerous times to troubleshoot and manually install but no joy. As the May thread suggests, I ran the SUR tool and generated the following CheckSUR log:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-01-28 22:38




Checking Windows Servicing Packages




Checking Package Manifests and Catalogs




Checking Package Watchlist




Checking Component Watchlist




Checking Packages




Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a.manifest amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194.manifest amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace




Summary:
Seconds executed: 7929
Found 4 errors
CSI Manifest All Zeros Total count: 4




Unavailable repair files:
winsxs\manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a.manifest
winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4.manifest
winsxs\manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194.manifest
winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace.manifest


Could you advise me what to do next? Any help would be much appreciated.


Regards,
Fred

 

[Aura]

Hi flee :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
• Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
  

  Trace::
  amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a
  msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4
  amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194
  msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace

• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

 

[flee]

Hi Aura,

I followed your instructions and produced the following file contents:

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-03 20:37:09.148
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\ash\Desktop\SFCFixScript.txt [0]








Trace::
Failed to trace component amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a with return code -1.


Failed to trace component msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4 with return code -1.


Failed to trace component amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194 with return code -1.


Failed to trace component msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace with return code -1.
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-03 20:37:10.211
Script hash: gF7FekkCa4KcApGtP88peBRxtvbsEbFB+TGGD5JG8KM=
----------------------EOF-----------------------

Thanks for your help.

Fred

 

[Aura]

Well, SFCFix failed to trace the manifest files, but I found them anyway :) Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

 

[flee]

Hi Aura,

Following instructions, here are the CheckSUR.log contents:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-02-04 01:31


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a.manifest amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.18764_none_318a3eeb99f83e6a.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18764_en-us_5447b041274d47a4.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194.manifest amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_netfx-system.security_b03f5f7f11d50a3a_6.1.7601.22970_none_1abdf371b39e5194.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace
(fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22970_en-us_3d7b64c740f35ace.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab


Summary:
Seconds executed: 2593
Found 4 errors
Fixed 4 errors
CSI Manifest All Zeros Total count: 4
Fixed: CSI Manifest All Zeros. Total count: 4

Regards,
Fred

 

[Aura]

Good :) Now let's make sure that SFC returns a clean log before we move on.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[flee]

Hi Aura,

I noticed that windows automatically installed KB3032655 successfully. I ran an SFC scan and returned "Windows Resource Protection did not find any integrity violations." But the cbs log came back empty. Do I actually need to rerun the scan and send to log or can we say that my problem is solved?

Regards, Fred

 

[Aura]

If SFC returned a success message, and you were able to install your update, then there's nothing else that I need to check :) Unless you need help with another Windows Update and/or system file related issue.

 

[flee]

Hi Aura,

Yes my problematic update did install. Could you check my cbs.log to see if I need to do anything else or if my problem is fully resolved? Here is the link:

cbs.txt - Google Driv

Thanks, Fred

 

[Aura]

Your CBS.txt is clean, it doesn't report any file corruption or else :)

 

[flee]

Hi Aura,

Great. Many thanks for guiding to through this process and final review of this last log. Finally, after month of unsuccessful install attempts, my machine is purring along.

Regards, Fred

 

[Aura]

No problem Fred, you're welcome :)