[SOLVED] Windows Update KB3000482 Error 80073712

innoit · Jun 26, 2015

Hello,
i am getting an update error at the Windows update KB3000482.
The installation of the update ends with the error code 80073712.

I tried to install the update manually, but this fails too.

When i ran sfc /scannow there wasn't any integrity violations found.

The operation system is Windows 7 Professional 32-bit.

A copy of the components file can be found here.

The CBS.log are attached to this thread.

I hope you can help me with this problem.
Thanks for the help.

BrianDrab · Jun 29, 2015

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

innoit · Jun 30, 2015

Hello BrianDrab,

thank you for the reply. I appreciate the assistance and look forward to working with you and Aura.

Aura · Jul 1, 2015

Hi innoit :)

My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). Since your CBS.log is clean, I'll ask you to run SURT instead so we can take a look at its log.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

innoit · Jul 2, 2015

Hello Aura,
thank you for the reply.
Here is the CheckSUR.log

Aura · Jul 2, 2015

Let's replace all these files :)

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

innoit · Jul 2, 2015

Hello Aura :),
all files were replaced. Here is the new Log-File.

Aura · Jul 2, 2015

Everything was indeed fixed, yes :) Can you try to download and install the KB3000482 again and see if it works?

innoit · Jul 3, 2015

The installation of the Windows-Update was now successfully.
Thank you very much :)

Aura · Jul 3, 2015

No problem innoit, you're welcome :) If you have no other inquiries, I'll be marking this thread as solved :)

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[SOLVED] Windows Update KB3000482 Error 80073712

innoit

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BrianDrab

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innoit

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Aura

Sysnative Staff, Security Analyst

innoit

Member

Attachments

Aura

Sysnative Staff, Security Analyst

innoit

Member

Attachments

Aura

Sysnative Staff, Security Analyst

innoit

Member

Aura

Sysnative Staff, Security Analyst