Windows update kb2975719 causing .mov files to crash explorer

J

JusFoolin

Member
Joined
Feb 23, 2015
Posts
6
Hi guys!
I have ended up here in a desperate attempt to stop .mov files from crashing all open explorer windows. It seems that the computer tries to generate a thumbnail for the files and thats when the crash happens.
I tried to uninstall update kb2975719 but the windows wont let me so I ran a sfc scannow, found corruptions and then a SFC scanfix and found even more!
Not sure where to go from here!
(I'm having trouble attaching my compressed CBS folder, could paste one of the CBS logs as a reply if needed?!?)
Thanks for any help!

Here is the SCF Fix log:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-23 16:30:40.151
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Performed DISM repair due to manifest damage on component "amd64_0140e4bf2c336b4bbd1b16ae0d99438e_31bf3856ad364e35_11.0.9600.17351_none_71d236abf9939f74". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_0d284d20d685f12b0dcc568208d3b219_31bf3856ad364e35_11.0.9600.17351_none_f396faf09cf353a7". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_10a9f811760e1d0bf881e7a56346811f_31bf3856ad364e35_11.0.9600.17351_none_de7874ef661ae65d". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_1c4842c03a386be0b6ce6773740ded63_31bf3856ad364e35_11.0.9600.17351_none_77d9418ea798894a". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_21d695d4b4aba395959065081d8177bf_31bf3856ad364e35_11.0.9600.17351_none_8cbcdaa47c3f8a49". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_28c97f325e63a67051b87a69aea84b00_31bf3856ad364e35_11.0.9600.17351_none_206d518e6b15c9b8". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_2d9a9028fbb38ab67ea9600a742141c2_31bf3856ad364e35_11.0.9600.17351_none_d43e09424175ecdf". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_47f31204ce22e02a89e6461b24a7a15a_31bf3856ad364e35_11.0.9600.17351_none_e71d130d51c80a99". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_4ba79d97800e3123858e4ebde4805872_31bf3856ad364e35_11.0.9600.17351_none_e6c349f22514ee76". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_52695cc530f3125d763b91b67f1aaf59_31bf3856ad364e35_11.0.9600.17351_none_70d68d4589008a0d". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_56bd6efa6efb65fb9769298943e8d37b_31bf3856ad364e35_11.0.9600.17351_none_69d03b6c46ca96ad". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_5a1628d12eb2ad50b95cc382a080ac01_31bf3856ad364e35_11.0.9600.17351_none_7860a334a3eaf135". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_5d4112c58f1d359a629920dc04c2d3ac_31bf3856ad364e35_11.0.9600.17351_none_424c260a489b5e6e". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_5ef5df1a56db0eaaf2227b5cd0ceba5d_31bf3856ad364e35_11.0.9600.17351_none_0cf6d54d528380cd". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_64ecfe84785ec7ff2c48cc006385b3af_31bf3856ad364e35_11.0.9600.17351_none_e4a4e60b10f101f0". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_69ce0cc9e9093854019f8e217bd3de6c_31bf3856ad364e35_11.0.9600.17351_none_5c936016a0c6f96c". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_6b009d1567e7821ba2ade20cb5a8e617_31bf3856ad364e35_11.0.9600.17351_none_346fd8d5eec5763b". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_6da0d347b36eaaab6dbcb10384de1642_31bf3856ad364e35_11.0.9600.17351_none_51fc8a7aebce5236". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_708033859bfb566fdc4d6d0f4ee7c5df_31bf3856ad364e35_11.0.9600.17351_none_07688909f8c4d2d5". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_7b803eee16635b13ce70aa0d8b3f0fcc_31bf3856ad364e35_11.0.9600.17351_none_257ae391ca5f0a4d". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_7d5cedf537887715cb3db308bf3bc2c3_31bf3856ad364e35_11.0.9600.17351_none_385111eb48e73697". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_7ebe1f9c8dbb04e2845f5e346e420032_31bf3856ad364e35_11.0.9600.17351_none_0a039420d7271930". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_82c2463ee973da35318eac25457d612e_31bf3856ad364e35_11.0.9600.17351_none_3dddf6076f67b72b". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_83267cadad9a17bd65c3cd7ccf5f50bf_31bf3856ad364e35_11.0.9600.17351_none_0b1585b61cabb6c5". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_83c886721a5bf1e857fabccf5f060fb8_31bf3856ad364e35_11.0.9600.17351_none_a8a50826337ed14d". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_969f171770425daa52f076e8f8f99159_31bf3856ad364e35_11.0.9600.17351_none_4825a3fab6dbe5e3". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_9f313369adfe133c45b513e788e90c77_31bf3856ad364e35_11.0.9600.17351_none_31da65a5006ea8ae". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_ace9f2277cccd479f09b3c3b05370ca3_31bf3856ad364e35_11.0.9600.17351_none_420f530eef58a0f0". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_aed02dca25066764cd5e3bd9437d63e6_31bf3856ad364e35_11.0.9600.17351_none_fb56e465dd87faca". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_af69c032790a8bbc5ab8f51e9e2b9245_31bf3856ad364e35_11.0.9600.17351_none_ea296c4cabee03c2". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_b14a048df94297a96140349d28902a2b_31bf3856ad364e35_11.0.9600.17351_none_0b868fb714be623f". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_b6486554d0be1a33350875db88a93d9a_31bf3856ad364e35_11.0.9600.17351_none_5975776dc30f0db1". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_b8952a64bd168ed5b265c35ea104fcf5_31bf3856ad364e35_11.0.9600.17351_none_532643cffa9b658a". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_b93c6cfade04d307a60c07b4131fe42a_31bf3856ad364e35_11.0.9600.17351_none_7fd62151f7be9a79". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_bd103c6955ba2154ae44577ac6dbb186_31bf3856ad364e35_11.0.9600.17351_none_74d4b3ce81d1dd4c". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_c01c03d551a0acc2b5610e8fa383015d_31bf3856ad364e35_11.0.9600.17351_none_bcdbb676c0bdb81a". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_c42a51e4455f8a29a62a3287891e486c_31bf3856ad364e35_11.0.9600.17351_none_876e431c86fd6bce". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_c810be906572894bec5d1659ec720f94_31bf3856ad364e35_11.0.9600.17351_none_ee50224932020aee". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_ccb2d6c69ac6fbc34a4d3d05f5d9c5f7_31bf3856ad364e35_11.0.9600.17351_none_d638b94495c04b6d". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d10923d087d8515504a229e9e81e2e3a_31bf3856ad364e35_11.0.9600.17351_none_0815f7059954eabf". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d195c6a58f7f29bb6bda32a6dd62e03a_31bf3856ad364e35_11.0.9600.17351_none_2eca335048753747". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d3232dbf41c3cf5afef45a2a522aef72_31bf3856ad364e35_11.0.9600.17351_none_1c2e138394e00d75". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d6733210ba15ca5dcfefbc5538674df6_31bf3856ad364e35_11.0.9600.17351_none_98b3c69c80b4a2b8". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d983c390df0212e88d2ea28ff3204c39_31bf3856ad364e35_11.0.9600.17351_none_e0551c9e899b6da8". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_d9bb64a715f549596c66ea8312a9cd22_31bf3856ad364e35_11.0.9600.17351_none_1192f381e256d106". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_dabfc6e6cc9b47c16e967dd33bb7ab1f_31bf3856ad364e35_11.0.9600.17351_none_ca7bca3aef7f22f4". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_ddfe245014d273ddecad09f7800d8b76_31bf3856ad364e35_11.0.9600.17351_none_2dc4294eec280fb6". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_de5ab2c6331be0b953b9f67c2a0589d5_31bf3856ad364e35_11.0.9600.17351_none_a7f9a5069e034d3b". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_f55f632ef865168e0c4886aa6f6f6ee5_31bf3856ad364e35_11.0.9600.17351_none_925ce4dcc0d0913e". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_f5d2cb3f11140c9a32d03eb4bd2bf1da_31bf3856ad364e35_11.0.9600.17351_none_3e181d5d6e124a5b". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_f761ade7fe17aa8d408301b3edfd5e5a_31bf3856ad364e35_11.0.9600.17351_none_06fa0361a6d4b799". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_fb1e558c36a476a3c33fda7929fe433b_31bf3856ad364e35_11.0.9600.17351_none_21596609b0bdfc21". See CBS logfile for more details.
WARNING: Performed DISM repair due to manifest damage on component "amd64_microsoft-windows-ie-diagnosticshubis_31bf3856ad364e35_11.0.9600.17351_none_13b1b7aca43b083c". See CBS logfile for more details.
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 53
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-23 16:40:42.855
----------------------EOF-----------------------
 
Thanks I know all the files that need to be repaired now.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    Trace::
amd64_c42a51e4455f8a29a62a3287891e486c_31bf3856ad364e35_11.0.9600.17351_none_876e431c86fd6bce
amd64_56bd6efa6efb65fb9769298943e8d37b_31bf3856ad364e35_11.0.9600.17351_none_69d03b6c46ca96ad
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 
Go The Power said:
Thanks I know all the files that need to be repaired now.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    Trace::
amd64_c42a51e4455f8a29a62a3287891e486c_31bf3856ad364e35_11.0.9600.17351_none_876e431c86fd6bce
amd64_56bd6efa6efb65fb9769298943e8d37b_31bf3856ad364e35_11.0.9600.17351_none_69d03b6c46ca96ad
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
Click to expand...


Done!
Seemed to all go smoothly.

Code: 
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-25 09:52:07.642
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\User\Desktop\SFCFixScript.txt [0]








Trace::
Successfully traced component amd64_c42a51e4455f8a29a62a3287891e486c_31bf3856ad364e35_11.0.9600.17351_none_876e431c86fd6bce.
    Package_69_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4.2987107-222_neutral_GDR4


Successfully traced component amd64_56bd6efa6efb65fb9769298943e8d37b_31bf3856ad364e35_11.0.9600.17351_none_69d03b6c46ca96ad.
    Package_69_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4.2987107-222_neutral_GDR4
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-25 09:52:08.222
Script hash: gY4s3b19iLp6MQjkWYpA4aD3k7b6zSdu9X18PF9FQ4o=
----------------------EOF-----------------------

However, the .mov files are still causing explorer to crash. Could this problem be related to something else?
 
The scan here was to find out which update these files were from, we haven't repaired anything yet.

The files that I need are not inside the update, it looks like the update has been updated since the original release.

Can you please uninstall KB2987107?
 
Go The Power said:
The scan here was to find out which update these files were from, we haven't repaired anything yet.

The files that I need are not inside the update, it looks like the update has been updated since the original release.

Can you please uninstall KB2987107?
Click to expand...


KB2987107 appears to already be uninstalled, when I search installed update for it nothing appears.
Thanks for the continued help!
 
Please run the following command from command prompt as admin:
DISM.exe > C:\packages.txt /online /get-packages && notepad C:\packages.txt

Post the contents back into this thread.
 
Go The Power said:
Please run the following command from command prompt as admin:
DISM.exe > C:\packages.txt /online /get-packages && notepad C:\packages.txt

Post the contents back into this thread.
Click to expand...

Thanks for the reply, here's the results:

Code: 
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031


Image Version: 6.3.9600.17031


Packages listing:


Package Identity : Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453
State : Installed
Release Type : Update
Install Time : 22/02/2015 13:06


Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State : Installed
Release Type : Language Pack
Install Time : 24/09/2014 06:33


Package Identity : Microsoft-Windows-Embedded-EmbeddedLockdown-Package-TopLevel~31bf3856ad364e35~amd64~~7.3.9600.17116
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
State : Installed
Release Type : Foundation
Install Time : 22/08/2013 14:46


Package Identity : Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 15/11/2014 02:16


Package Identity : Package_for_KB2894852~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 18/11/2014 09:29


Package Identity : Package_for_KB2894856~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 17/11/2014 05:02


Package Identity : Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2920189~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2931366~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2932046~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2934018~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2934520~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 22/02/2015 13:08


Package Identity : Package_for_KB2937220~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2937592~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2938439~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2938772~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2939153~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2939576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2949621~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Hotfix
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2950153~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2954879~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2955164~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2956575~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2958262~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2958263~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2959626~31bf3856ad364e35~amd64~~6.3.3.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2959977~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2961072~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03


Package Identity : Package_for_KB2962140~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
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