Windows Update KB2919355 installation failure

jossman

Active member
Joined
Jun 20, 2014
Posts
25
Location
The Dark Side!
Windows 8.1 Update KB2919355

Hi Guys,

Besides W8.1 taking my brand new shiny computer from F1 performance to steam powered road roller, which is a totally separate issue! I have been trying to install KB2919355 unsuccessfully, every time I try it takes hours and once took 17 hours only to fail at 76%.

I have continued to install updates which are without this particular one. My system refresh which I was asked to complete also failed and I am now at the point of despair as I have been advised that I will have to reinstall the OS (W8), not something I am particularly keen on as I have a lot of photographic and video processing programs which I use in connection with my job and I cant really be without my PC.

My PC is now installing some later updates OK but not others, I don't really know if installing further updates will compound the issue further. Any advice will be more than welcome, I do have another issue but want to resolve this one first, if possible.

I am running an Acer Aspire TC-105 with Windows 8.1, 64 bit operating system x64 based processor, 6GB Ram, AMD A10-6700 APU. (I only bought this as my last PC died big time and I didn't have time to have one built!)
 
Hi jossman, me again!

Let's see what DISM and SFC think

SFC & DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter after each

    sfc /scannow


    Wait for this to finish before you continue

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

    C:\Windows\Logs\CBS\CBS.log

Tom
 
Last edited:
Hi jossman,

Hope you survived the shopping trip!

I've had a look at the screenshot you uploaded (in the pdf) and it appears you missed out the spaces in the command, did you copy and paste it in or type it out yourself? I'd recommend copying it in (as per my instructions) but if you are going to type it out, make sure you include all the spaces. If you could try it again and post the logs when finished that would be great :)

Tom
 
Hi jossman,

Hope you survived the shopping trip!

I've had a look at the screenshot you uploaded (in the pdf) and it appears you missed out the spaces in the command, did you copy and paste it in or type it out yourself? I'd recommend copying it in (as per my instructions) but if you are going to type it out, make sure you include all the spaces. If you could try it again and post the logs when finished that would be great :)

Tom

Tom,

Yep I survived but my bank account took a big hit!, How many shoes do women need?!!!!

I shall do that in the morning and upload the screen shot, do I need to redo the CBS log as well?
 
Hi jossman,

Yep I survived but my bank account took a big hit!, How many shoes do women need?!!!!

:lol: Guess that gives you an excuse to get a few new toys for yourself!

Thanks for the logs. DISM has fixed the only problem it detected, which is also the same problem SFC had so you won't see errors running those again.

Code:
=================================
Checking System Update Readiness.

(p)	CSI Payload Corrupt	(Fixed)	amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	1
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	1
Total Repaired Corruption:	1
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	1
	CSI Store Metadata refreshed:	True

Total Operation Time: 722 seconds.

This is a very common error though and I'm almost certain it won't be causing Windows Update to fail. Try updating again just in case, and if it fails can you upload this log for me please:

C:\Windows\WindowsUpdate.log

Tom
 
Hi jossman,

Yep I survived but my bank account took a big hit!, How many shoes do women need?!!!!

:lol: Guess that gives you an excuse to get a few new toys for yourself!

Thanks for the logs. DISM has fixed the only problem it detected, which is also the same problem SFC had so you won't see errors running those again.

Code:
=================================
Checking System Update Readiness.

(p)    CSI Payload Corrupt    (Fixed)    amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:    1
    CBS Manifest Corruption:    0
    CBS Metadata Corruption:    0
    CSI Manifest Corruption:    0
    CSI Metadata Corruption:    0
    CSI Payload Corruption:    1
Total Repaired Corruption:    1
    CBS Manifest Repaired:    0
    CSI Manifest Repaired:    0
    CSI Payload Repaired:    1
    CSI Store Metadata refreshed:    True

Total Operation Time: 722 seconds.

This is a very common error though and I'm almost certain it won't be causing Windows Update to fail. Try updating again just in case, and if it fails can you upload this log for me please:

C:\Windows\WindowsUpdate.log

Tom

Tom,

Many thanks I shall now light the update blue touch paper and stand well clear!
:lol:
 
:bored2::huh: Update KB2919355 downloaded at 1300, rebooted and is now at 77% which is 1% more than before! Been at 77% forne hour, but I will leave it to run or time out which ever comes soonest
 
When I went to bed at 2340 it was at 85%, just got up and its displayng this message:

"Failure configuring Windows updates Undoing changes Don't turn off your computer"
:banghead:

Normally this process takes the same amout of time as the configuring updates did, so no big PC for the day.

So now its, do I use extreme prejudice on my PC and total the HDD with a reformat and complete reinstall, which is my nightmare scenario? Or enter stealth mode and apply a fix that Microshaft have kept a hidden secret, known only to the higher echelons of the elite inner circle of Microshaft gurus?

I know that this particular issue is well known by them and they have been not the slightest bit helpful across the globe with proffering a solution.:noidea:
 
When I went to bed at 2340 it was at 85%, just got up and its displayng this message:

"Failure configuring Windows updates Undoing changes Don't turn off your computer"
:banghead:

Normally this process takes the same amout of time as the configuring updates did, so no big PC for the day.

So now its, do I use extreme prejudice on my PC and total the HDD with a reformat and complete reinstall, which is my nightmare scenario? Or enter stealth mode and apply a fix that Microshaft have kept a hidden secret, known only to the higher echelons of the elite inner circle of Microshaft gurus?

I know that this particular issue is well known by them and they have been not the slightest bit helpful across the globe with proffering a solution.:noidea:

It is now 16:28 and it is still undoing changes!

I am tempted to turn it off an just go on holiday!
 
Day two, after a restless nights sleep constantly interupted by the cries of unknow animals and unerving sounds and howls of pain, yep Mrs Jossman was snoring again, I awoke. Wih some trepidation I entered my study and there sat on my desk, licking their wounds were my monitors, guardians of the infomation superhighway,.

With some difficulty I was able to interpret the dwarfish symbols burnt into the tough TFT screen of monitor 1, white they were on a blue surface,I could feel the power of the magic they contained, this was no ordinary spell, it was one of the legendary spells from the most evil wizard, it was a Gates the Black super spell.

The words shimmered in the soft morning light, almost dancing in front of my tired eyes;

Failure configuring Windows updates, Undoing changes, Don't turn off your computer

I mistakenly mumbled them, barely audible against the birdsong, and then I heard it, the unmistakely sound of evil laughter echoing around me, What would Gandalf do? Samwise Gangee had opened up a vegan snack bar and Frodo Baggins was off finding himself in a Peruvian rain forest, our quest looks doomed to fail........:thud:

My shoulder drooped as I once again felt the chill wind of defeat and slowly I crept from the study, not wanting to enrage the monitors and their master the all seeing Acer, its lights blinking in the dark recesses under the oaken fortress of my desk, I could here its shallow whiring and then it began to hum, an evil bloodlust hum, and I made my escape!

:dance::dance:
 
two days later, exhausted and without food or water, the blue screen was still sat impassively, sneering at me, the message was clear!

Failure configuring Windows updates, Undoing changes, Don't turn off your computer

There was only one alternative left, I held down the power button, the blue screen glowed at me and then it was gone! Had I slain the beast or was it still there, I pressed the power button and the Acer jumped back into life, Nooooooooooo, the blue screen with its mocking message reappeared, again and again I tried and still it would come back always much stronger than before.

My last weapon in my limited armoury was the Alt F10, not the tank destoyer 'Warthog' thats an A10, I pressed the power On button and then Alt F10, success, I have gained access to the first level of weapons.

In my effort to succeed I switched from speaking as in LOTR to Star Trek and began a level 1 diagnostic, The Acer screen turned black and hummed menacingly and then displayed the message;

Diagnosing your PC

I turned away and headed for the sonic shower, this was going to take a while!

I stepped from the sonic shower, my thick grey hair was surprisingly wet, must speak to Scotty about that coolant leak! I checked the Diagnostic, the Acer was humming gently, a new message, a strange message ws displayed;

Diagnosing disk errors, This may take over an hour to complete

Great news, I could now slip away to the cew galley and replicate some porridge and a strong Columbian coffee, hot with milk, not Earl Grey weak like Gnats, a favourite of Jean Luc.

As I sipped my coffee I wondered if the comms beacon I dropped a par sec ago would be able to relay my messages to Star Fleet through the solar storm, its been a while since I had any reassuring contact.....maybe, but for now I gazed through the viewport and was surprised to see a great spotted woodpecker hanging from a nut feeder, must tweak the holloemitter, that view is supposed to be a white sandy beach on Floridas Gulf coast.
 
Another new message;

Repairing disk errors, This may take over an hour to complete

Looks like the level 1 diagnostic is getting somewhere, that was until;

Automatic repair couldn't repair your PC

I knew it was a mistake buying from a PC world Ferengi, I selected advanced options, maybe I can access the Command prompt and use a secret code. I decided to prepare a distress beacon and a stasis pod, it may take a while for my message to get through and I'm not getting any younger and time is accentuated and passes lot quicker out here in the far reaches of North Yorkshire, the very edge of the known universe:huh:


I looked at the options and decided to Refresh my PC, it was the least disruptive to my core systems and would leave me with life support, weapons and communications, I sat back and waited!:bored2:

Another New message appered;

The drive where windows is installed is locked. Unlock the drive and try again.

Looks like Weapons just went off line!
 
I conducted a chkdsk C: /f and D: /f

below is the screen shot from the results if it's of any use.

It looks like the update has totalled my PC and the only option is a complete reinstall, not what I wanted, I will lose some work but can recover most of it from email attachments via Mimecast.

However I will loose my photographic and video editing programs as these were originally downloads and the download protection period has expired.

My plan is to rebootand see if the chkdsk /f has made any difference if not then I will drop the PC into the local PC guru and ask him to have a look as I am now four days without the ability to work and no internet access other than from a small tablet.:noidea::thud:
 

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Question,:

if I have a new drive mounted and do a full clean install using my recovery disks, can I then have the old drive as a slave and recover my document files?
 

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