Windows Update KB2872339 stuck

ejsantos · Sep 15, 2013

Hello,

Update KB2872339 keeps being reoffered, even though it says it installed fine. There are now 9 instances of it in the update history. Windows 7 64-bit.View attachment 5297

Thanks in advance,
Eduardo

tom982 · Sep 15, 2013

Hello Eduardo,

Microsoft had a few issues with the latest patch Tuesday and although KB2872339 wasn't one of the ones with listed issues, it may well be a new repercussion of their latest fix:

Microsoft endures Patch Horror Day on Friday 13th ? issues updates to 8 of 13 updates | Naked Security

Ignore it for a week and if the problem persists then we'll have a look :)

Tom

ejsantos · Oct 3, 2013

Hello,

Still stuck.

Eduardo.

tom982 · Oct 4, 2013

Hi Eduardo,

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

fsutil resource setautoreset true %systemdrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Type Y and press enter if you are asked "Are you sure" to any line.
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

Tom

ejsantos · Oct 4, 2013

Microsoft Windows [versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

C:\Windows\system32>fsutil resource setautoreset true %systemdrive%\
A operação foi concluída com êxito.

C:\Windows\system32>attrib -r -s -h %SystemRoot%\System32\Config\TxR\*

C:\Windows\system32>del %SystemRoot%\System32\Config\TxR\*
C:\Windows\System32\Config\TxR\*, Tem certeza (S/N)? s
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.0.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.1.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.2.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.3.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.4.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.5.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.6.regt
rans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cc-6c6f-11de-8d1d-001e0bcde3ec}.TxR.blf
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TM.blf
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TMContaine
r00000000000000000001.regtrans-ms
O arquivo já está sendo usado por outro processo.
C:\Windows\System32\Config\TxR\{016888cd-6c6f-11de-8d1d-001e0bcde3ec}.TMContaine
r00000000000000000002.regtrans-ms
O arquivo já está sendo usado por outro processo.

C:\Windows\system32>attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.tm*

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.blf
Não foi possível encontrar C:\Windows\System32\SMI\Store\Machine\*.blf

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Não foi possível encontrar C:\Windows\System32\SMI\Store\Machine\*.regtrans-ms

C:\Windows\system32>del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Não foi possível encontrar C:\Windows\System32\SMI\Store\Machine\*.regtrans-ms

ejsantos · Oct 4, 2013

Quick key:

O arquivo já está sendo usado por outro processo. = File already in use
Não foi possível encontrar = Not found

tom982 · Oct 5, 2013

Hi Eduardo,

Don't worry about the errors, they're perfectly normal. How is Windows Update behaving now?

Tom

ejsantos · Oct 5, 2013

KB2872339 still being offered and installed on every reboot. Update history now shows 47 instances of it being successfully installed - some times thrice on the same day.

ejsantos · Oct 12, 2013

Now there are two updates stuck:

KB2872339
KB2882822

And the update list shows a blank screen (even though there are the 2 updates above, plus 25 optional language packs to install)
New CBS logs: View attachment 5543

Best Regards,

Eduardo

tom982 · Oct 17, 2013

Hi Eduardo,

Sorry for the delay!

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Note: Your drive may be D: or E:. If C: fails, try D: then E:

Then reboot your computer, booting into Windows normally. Run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

Then try updating and post your CBS log please :)

Tom

ejsantos · Dec 15, 2013

Sorry for the couple months absence, I had to travel a lot for work.

I did the above procedure, and it is still stuck which is really annoying. Also, Internet Explorer 11 fails to install.

Follows a new CBS log.View attachment 6263

Tekno Venus · Jan 3, 2014

Hi,

I'm very sorry for the delay. Tom is currently very busy with exams, and I am taking all threads pretty much! But unfortunately, I am not as experienced as Tom, and still under training. But I'll see what I can do!

Can you run SURT once more, but download a new copy, since it has been updated since your last run.

Run the System Update Readiness Tool (SURT)

Download the System Update Readiness Tool from Microsoft --> here <-- Please save the tool to a convenient location as it may be necessary to run it again.
After the download has completed, double-click the file and wait while it initializes.
Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.

Export CBS folder

Click the Start button :startorb: then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

ejsantos · Jan 4, 2014

Follows the requested files: View attachment 6532

Is RAR ok? had to repack the cab file contents to keep upload under the forum limit.

Now KB2872339 failed with error 80246007.

Regards,
Eduardo.

ejsantos · Jan 4, 2014

And now after retrying it "succeeded" and went back to being reoffered...

ejsantos · Jan 4, 2014

Also, an interesting tidbit:

If I hide KB 2872339 it then offers me KB 2859537 instead, and it behaves the same way (reoffer loop).
And if I hide that one it does not offer any other updates.

ejsantos · Jan 4, 2014

I have also verified that both registry keys mentioned on the KB article as causing problems when missing are present on my system.

ejsantos · Feb 14, 2014

Updated logs follow. Reran SURT. Now I get errors 80073701 and 80073712, and KB2830477, KB28262330 and KB2919469 fail to install.View attachment 7035

Tekno Venus · Feb 14, 2014

Sorry for the extended delay.

I have packed up this evening, but will try to have a look at your logs tomorrow, unless Tom can sooner.

Regards,
Stephen

tom982 · Feb 15, 2014

Hi ejsantos,

I'm seeing a few errors in your SoftwareDistribution folder so can you run this fixit in Aggressive Mode please:

Windows Update error "0x80070002" or "0x80070003"

Then reboot, try to update, then post your CBS log please.

Tom

ejsantos · Mar 4, 2014

Sorry for the delay. Still stuck and getting errors 80073712 and 80073701. KB2862330, KB2919469 and KB2830477 all fail to install.

Updated logsView attachment 7246

Is 7z ok? Its the only way to not exceed the size limit.

Windows Update KB2872339 stuck

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