[SOLVED] Windows Update Issue

A

anirguha

Well-known member
Joined
Apr 21, 2018
Posts
82
I am having issues with Windows Updates. Every update is failing. I have run the Windows update troubleshooter to resolve the issues. The tool was unable to fix the errors. The screen shot from the Windows Update troubleshooter is pasted herewith.

Based on your advice I ran a scan on SFC but it did not return any error.

I further ran and installed the package on SURT scan as per advice successfully.

As the next step I ran the SFCFix and attaching the output herewith.

Also uploading the CBS folder for your reference (compressed) on the OneDrive vide link: https://1drv.ms/f/s!AmG22F5REmqvgZw55NzMvKO-Cmkt6Q

I am running Windows 7 Enterprise SP1 on my machine. It is a 31-bit system.

It will be great if you can provide any clue on how to solve the problem.
 

Attachments

Hi Anirguha :welcome: to Sysnative forum.

Do you still need assistance with this issue?
 
SleepyDude said:
Hi Anirguha :welcome: to Sysnative forum.

Do you still need assistance with this issue?
Click to expand...

Yes. I have not received any assistance so far and the issue is continuing.
icon9.png
 
Ok, lets start...


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCFIX.zip and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    SFCFIX.zip
  • Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi,
Please find the contents of SFCFix.txt as below:
===========================================================================
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-29 20:51:24.657
Microsoft Windows 7 Service Pack 1 - x86
Using .zip script file at C:\Users\111351\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\windows\Temp\CheckSur\servicing\Packages
Successfully took permissions for file or folder C:\windows\Temp\CheckSur\servicing
Successfully created directory tree \\?\C:\windows\Temp\CheckSur\servicing\Manifests.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_19_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat to C:\windows\Temp\CheckSur\servicing\Packages\Package_19_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_19_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum to C:\windows\Temp\CheckSur\servicing\Packages\Package_19_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_23_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat to C:\windows\Temp\CheckSur\servicing\Packages\Package_23_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_23_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum to C:\windows\Temp\CheckSur\servicing\Packages\Package_23_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_6_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat to C:\windows\Temp\CheckSur\servicing\Packages\Package_6_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.cat.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Packages\Package_6_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum to C:\windows\Temp\CheckSur\servicing\Packages\Package_6_for_KB2972100~31bf3856ad364e35~x86~~6.1.1.0.mum.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_de-de_3a7c6ea878e35348.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_de-de_3a7c6ea878e35348.manifest.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_pt-br_5b00dba7e07dc404.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_pt-br_5b00dba7e07dc404.manifest.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_tr-tr_10aa5110583edf50.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.18529_tr-tr_10aa5110583edf50.manifest.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_de-de_23b195609287ffa4.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_de-de_23b195609287ffa4.manifest.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_pt-br_4436025ffa227060.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_pt-br_4436025ffa227060.manifest.
Successfully copied file C:\Users\111351\AppData\Local\niemiro\Archive\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_tr-tr_f9df77c871e38bac.manifest to C:\windows\Temp\CheckSur\servicing\Manifests\msil_system.resources_b77a5c561934e089_6.1.7601.22740_tr-tr_f9df77c871e38bac.manifest.
Successfully restored ownership for C:\windows\Temp\CheckSur\servicing\Packages
Successfully restored permissions on C:\windows\Temp\CheckSur\servicing\Packages
Successfully restored ownership for C:\windows\Temp\CheckSur\servicing
Successfully restored permissions on C:\windows\Temp\CheckSur\servicing
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-04-29 20:51:32.675
Script hash: OyJwTQ7BUC9KU9xRz8XCNdoskpgRc4Q38+Fvk5Qwnnw=
----------------------EOF-----------------------
 
Hi,

Thanks for the log.

  • Run SURT again. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, One Drive or upload to SendSpace and just provide the link for the file here.
 
Hi,

Sorry I did a mistake on my last fix!

Please open the following folder C:\windows\Temp\CheckSur inside you will find folder called servicing change the name to winsxs

Run SURT again and attach the new log.
 
Hi,
I have run SURT again after renaming servicing folder under C:\windows\Temp\CheckSur to winsxs.

Please find attached the updated CheckSUR Log file.
 

Attachments

Hi,

Looks good. Lets check the windows services...

Download Farbar Service Scanner and save the file to the Desktop.
  • Run FSS
  • Check all the options
  • click Scan
Post the generated log in your reply.
 
Hi,
I have downloaded and run Farbar Service Scanner from my desktop.
Attaching the FSS Log file.
 

Attachments

Hi,

Force Windows to search for updates and try to install any update related with security.

Please post the result and if it fails post any error code you get.
 
Hi,
Tried to install Windows Security Update (KB3139398). It failed with Error code 80007005. The details are as below:

======================================================================================
Security Update for Windows 7 (KB3139398)
Installation date: ‎4/‎30/‎2018 11:00 PM
Installation status: Failed
Error details: Code 80070005
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
More information:
http://support.microsoft.com/kb/3139398
Help and Support:
http://support.microsoft.com

==============================================================================================
 
Hi,


Export the CBS folder
  1. Click the Start button
    Win7Orb.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this to your next post please, if the file is too big please upload the file to a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here
 
Hi,

Download Windows Repair (All-in-One) Portable

  • extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
  • click the button Jump To Repairs
  • click the Open Repairs button to access the following screen:
    WindowsRepair.png
  • click the box All Repairs to uncheck all the box's
  • check only the following box's:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 03 - Reset Service Permissions
    • 04 - Register System Files
    • 25 - Restore Important Windows Services
    • 26 - Set Windows Services to Default Startup
  • check the box Restart/Shutdown System When Finished > Restart System
  • click the Start Repairs button
 
Hi,
I've run the Windows Repair tool as advised successfully and restarted the system. Please find the Repair Log as attached.
After that I again tried to install the Security Update KB3139398. It failed again. Enclosing the error code below:

===============================================================================================
Security Update for Windows 7 (KB3139398)
Installation date: ‎5/‎1/‎2018 12:04 PM
Installation status: Failed
Error details: Code 80070005
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
More information:
http://support.microsoft.com/kb/3139398
Help and Support:
http://support.microsoft.com

=================================================================================================
 

Attachments

Hi,
As advised I have run the Windows Repair tool in Safe Mode and restarted by computer. Please find enclosed the Log. After that I tried to run the security update KB3139398 once again.
It is the same issue.

=======================================================================
Security Update for Windows 7 (KB3139398)
Installation date: ‎5/‎1/‎2018 6:54 PM
Installation status: Failed
Error details: Code 80070005
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
More information:
http://support.microsoft.com/kb/3139398
Help and Support:
http://support.microsoft.com

=====================================================================================
 

Attachments

Hi,

Please Copy the c:\Windows\Logs\CBS\CBS.log to the Desktop zip it and attach to your post or share using OneDrive.
 
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