windows update issue 80073701

[kotzer]

been trying to upgrade from windows 7 to windows 10 been jumping threw all the hoops to get my updates fixed now i believe it has something to do with surt

 

[bruce1270]

Hi there

Welcome to sysnative.

Please do the following.

Export/Upload CBS folder

1. On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
   On Windows Vista and Windows 7, click the Start button then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
8. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace

 

[kotzer]

sorry for the wait CBS.zip

 

[bruce1270]

Hi

Apologies for the delay.

Please do the following.


SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

1. Please download the file SFCFix.zip to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
2. Save any open documents and close all open windows.
3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
5. SFCFix will now process the script.
6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
8. Run SURT again and post the ChekSUR.log.

 

[kotzer]

thanks for helping

 

[bruce1270]

Hi

Please do the following.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

1. Please download the file SFCFix.zip to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
2. Save any open documents and close all open windows.
3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
5. SFCFix will now process the script.
6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
8. Run SURT again and post the ChekSUR.log.

 

[kotzer]

looks like progress is being made

 

[bruce1270]

Hi

Please do the following.


Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

 

[kotzer]

k

 

[bruce1270]

Hi

The file I'm looking for is the COMPONENTS hive. It's just called COMPONENTS and not COMPONENTS.LOG which is the one you have sent. It will be fairly big in size.

Please zip this file and follow instructions in post #8

Thanks

 

[kotzer]

it will not let me do anything with this file even after rebooting the computer

 

[bruce1270]

Hi

Ok, let's try the following.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.