[SOLVED] Windows Update Hangs

[Dan D]

I'm having a problem with Windows Update hanging up. Checking for Updates is displayed, but nothing happens after at least one hour. I did a fresh install of Windows 7 SP1 onto a Lenovo R61 Notebook with Intel Core Duo T9300 processor with 4GB of RAM. I've tried several things to resolve the problem and one KB item from Windows helped once (sorry I didn't write down the number), then after I was able to update over 100 items, the updater stopped working. I've tried Fixit and the Windows Update Troubleshooter. From the Troubleshooter, I received a Windows Update error 0x80070057. After lots of searching, I found this forum. I hope someone can help. The SFCFix is attached. CBS folder was too large to upload (111 MB).

View attachment SFCFix.txt

 

[Dan D]

I followed the instructions for CBS files to large to upload. They seemed to work well, but I don't see the CBS files in the thread I created. Also, the spinning dots near quick replay have been going for at least 15 min. Not sure what to do now. Sure could use some help.

 

[Dan D]

I let Windows Update run for a couple hours, and it finally came back with the error code 80244019 Windows Update encountered an unknown error.

 

[BrianDrab]

Hi and welcome to Sysnative. Let's start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Dan D]

Hi and welcome to Sysnative. Let's start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Thank you for offering to help. I ran the System Readiness Update Tool and the log file is attached. Yesterday, I waited for a couple hours and the update finally completed. It then took me almost four hours to install the updates. I ran updates again today and installed the updates that appeared. It seemed to run okay time-wise, but I got other errors, such as 80070103 and 800705B3. I can't tell if these are important. Anyway, the log file is attached. I looked at it and it reported 0 errors.

 

[BrianDrab]

Thanks for the info. Please do the following.

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[Dan D]

I'm having a problem with Windows Update hanging up. Checking for Updates is displayed, but nothing happens after at least one hour. I did a fresh install of Windows 7 SP1 onto a Lenovo R61 Notebook with Intel Core Duo T9300 processor with 4GB of RAM. I've tried several things to resolve the problem and one KB item from Windows helped once (sorry I didn't write down the number), then after I was able to update over 100 items, the updater stopped working. I've tried Fixit and the Windows Update Troubleshooter. From the Troubleshooter, I received a Windows Update error 0x80070057. After lots of searching, I found this forum. I hope someone can help. The SFCFix is attached. CBS folder was too large to upload (111 MB).

View attachment 19342

The CBS.txt file is located here:

cbs.txt - Google Drive

 

[BrianDrab]

Thanks. Please do the following and let me know when complete.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

 

[Dan D]

Thanks. Please do the following and let me know when complete.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.

6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

I completed all the steps without incident. Anything next? The system seems to be working well.

 

[BrianDrab]

Now I would like you to check for windows updates. It may take an extra long time this first time since it now needs to rebuild the WU cache. Once updates are detected, let me know a few of them that are on the list to install. Thanks.

 

[Dan D]

Now I would like you to check for windows updates. It may take an extra long time this first time since it now needs to rebuild the WU cache. Once updates are detected, let me know a few of them that are on the list to install. Thanks.

It did take a long time to check for updates, but I didn't really time it. Only two optional updates were identified and I installed both, just to make sure everything was working well. The two updates were KB3138612 and KB2952664. I checked for updates again tonight. It took about 1 minute and said Windows was up to date. It seems like the system is working well. Brian, thank you so much for your outstanding help.

 

[BrianDrab]

That's exactly what I would have expected. Good job and no problem.