[SOLVED] Windows Update Failures on Windows 7 Home Premium X64 SP1

P

Pete P

Member
Joined
Feb 1, 2019
Posts
12
PeterJ,


I've got an ongoing problem with Window Updates not working, similar to the problems that I see you help others solve. I've tried everything I could find suggested on this topic here and elsewhere, but without success.

So, when I finally came across this forum and read some of the advice you've given regarding this same issue and others, I felt like I'd finally found someone who really understood the issue and might be willing to help me with this. But if I should work with someone else on this, please let me know.

I'm running Windows 7 Home Premium X64 SP1 on this machine, and have never had problems with Windows Update on this machine prior to Oct 2018. But beginning in Nov 2018, the machine will download the updates, but then fail during the restart/install (it almost always hangs up at 15% completed, if that is of any significance?), and then it reverts to the previous configuration. That process takes a lot of time, each/every time it gets rebooted. Plus I'm worried about being so far behind in Security Updates.

The two updates that fail to install are:

Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4487078), Error details: Code 80070057.

Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4486563), Error details: Code 80070005.


I ran SFC Scan, SURT/DISM Scan, and SFCFix, but no problems were detected/fixed.

I would be glad to send you the CSB files or whatever files you need. If it’s just a matter of zipping up files, I can handle that. But I'm sort of a novice on setting up and using file transfer sites. So if you could please give me some basic guidance around how best to get these files to you, that would be great!

If you can help me, I'd sure appreciate it. Thank you very much!

Pete P
 
Hello and welcome!

Do you still need assistance?

Should you prefer to work with Peter and not myself, I will let him know and he will take over. :)
 
Yes. I still need help. I will work whomever you guys prefer. I just addressed my messaged to PeterJ because I saw that he had helped other people solve this issue.

I would sure appreciate it if either you or PeterJ could help me.

Thanks!

Pete P
 
Should I send this to you directly via Private Message? Are there any concerns with posting those files on an open Forum? Please advise.

Thank you.
 
Please see attached. I tried to export the CBS folder, but even when it's zipped it's about 68MB, and so I get an error statement "The uploaded file is too large for the server to process.". I did attach a file containing a list of all the files/folders in the CBS directory, in case that might help. Are there any files that are more relevant than others, so that I might reduce the size of the file I need to send you? Or, is there a better way for me to get the full folder to you, other than compressing (zipping didn't reduce the overall size very much)?

I was able to attach the setupapi.dev file, after compressing it. At first, I got the same error statement about the file being too large for the server. But in this case, zipping did make a big difference (it went from roughly 46MB down to 2.5MB).

Please let me know what I should do next.

Thank you!

Pete P
 

Attachments

As indicated in my first message, I am a novice when it comes to setting up and using file transfer sites, and when I say "novice", I really mean "ignorant amateur". I've used file transfer sites at work (that the IT Pros set up for ignorant amateur's like me). That's it. If you can provide me with some guidance, I promise I'll try my best.

I'm also compressing and attaching to this message all of the individual files within the CBS folder that don't trigger the server file size limit error, with the hope that you might find what you need in here. Note that I was able to get (2) of the (5) Cabinet Files compressed down below the limit, although I had to use 7-Zip on these ones to do that. The (3) larger Cabinet Files are too big, no matter what I use to compress them.
Is it possible to get the info you need from the files below? If not, can you please provide some guidance on file sharing, so I can get the remaining (3) Cabinet Files to you.

Thanks for your patience!

Pete P
 

Attachments

Let's try the following:

1. Go to C:\Windows\Logs and copy CBS folder to your desktop and zip it up.
2. Open Sendspace.com and drag and drop the zipped file into the appropriate box or click browse and manually browse to it.
3. Click Upload and wait for it to complete.
4. Once done, you will see multiple links, please find the one below Download Page Link and provide it in your next reply.
 
Thank you. I suspect there might be a software conflict.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Wow. You were right. After I uninstalled it, the machine restarted and loaded up all of the Windows Security Updates, for the first time in over 6 months. I really struggled with this before finding this forum. Tried a bunch of things myself. Got advice from a lot of different people (including from some folks at Microsoft), none of which worked. But you took a quick look at it and solved it immediately! Fantastic! Thank you very much!

I wasn't even using that program. I remember reading about it on the Internet, but I didn't realize I had downloaded any program files. Was there a virus or something that came along with it? Or was it some kind of a software conflict, like you first suspected?

You said you'd perform an extra cleaning step. That would be great. Please let me know what I need to do to help make that happen.

And again, thank you very much!!!
 
Got it! Thanks!

The service you guys perform is awesome! Was just reading instructions on how to donate to support the Sysnative Forums. Will definitely be doing that next.

Thanks again!
 
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