[SOLVED] Windows Update failure error 80073712

J

jezzaaaa

Active member
Joined
Mar 18, 2016
Posts
29
Hi

This is a Windows 8.1 laptop. I somehow managed to get all of the hundred of updates applied except one,which gives error 80073712. It was suggested that I use DISM to recover from this, but it gets to 40% and stays there for hours. The logs suggest that it's doing the same thing over and over, but I don't really know how to read the logs, so don't take that as gospel.

I've uploaded my components file to:

COMPONENTS.zip - Google Drive

I hope you can help me.

J
 
Hi and welcome to Sysnative. Is it your intention to update to Windows 10? It's free until July 2016. This will help me decide on the best course of action for you.

Thanks.
 
BrianDrab said:
Hi and welcome to Sysnative. Is it your intention to update to Windows 10? It's free until July 2016. This will help me decide on the best course of action for you.
Click to expand...

Hi BrianDrab

I had planned to upgrade to Win10, but not right away. I wanted to wait until I had a few days spare to learn the differences, sort out any hardware problems or replace apps that aren't compatible. To be honest I didn't know the free upgrade had a time limit so was thinking about upgrading around the end of the year.

I'm guessing that I can solve my problem if I just go ahead and upgrade? If prefer to not do that just yet of it can be avoided without too much trouble.
 
No problem. Just wanted to check because upgrading to Windows 10 would likely solve the issue too. Let's begin then. Please do the following.

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-21 07:33:41.434
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Jaq\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB

Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\Winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-03-21 07:43:03.194
Script hash: XAoHLPf8/K/Dsp59zZ8vYhHsCxH60QYEkCoKZp0j5c0=
----------------------EOF-----------------------
 
The DISM command has been sitting at 40% for about 15 hours. Do you think it's stuck?
 
Thanks. Please do the following. A clean boot should allows DISM to complete.

Step#1 - Perform a Clean Boot of your machine following the instructions at the following link.
https://support.microsoft.com/en-us/kb/929135

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
DISM failed with an error:

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.

Error: 0x800f081f
Click to expand...

Anyhow, attaching the zipped log.View attachment 19771
 
That worked. That's what we wanted. Now I need you to run it again and provide the log afterwards.

Code: 
Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption: 43
 CBS Manifest Corruption: 0
 CBS Metadata Corruption: 0
 CSI Manifest Corruption: 43
 CSI Metadata Corruption: 0
 CSI Payload Corruption: 0
Total Repaired Corruption: 29
 CBS Manifest Repaired: 0
 CSI Manifest Repaired: 29
 CSI Payload Repaired: 0
 CSI Store Metadata refreshed: True
 
BrianDrab said:
That worked. That's what we wanted. Now I need you to run it again and provide the log afterwards.
Click to expand...

Yes it did! I decided to run Windows Update again, and it found and installed several updates, including the dotnet update that seemed to be causing the problem. I gave it a reboot, ran Windows Update again, and found one more update to apply. Now it's saying that there are no more updates. (Although it keeps trying to trick me into installing Windows 10, but that's another story.)

So, looks like it's all fixed! Thankyou very much! I have to say that the laptop is no longer pausing for periods of time, and instead is responsive and quick. I suspect there was a stuck updater process causing lots of I/O that was causing slowdowns, which have now completely gone away.

Now that it's fixed, do you still want me to run it again and show you the log?
 
Thanks. I need to gather some info from your machine. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

As requested:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-24 01:56:17.846
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Jaq\Desktop\SFCScript.txt [0]




Trace::
Successfully traced component amd64_4ba79d97800e3123858e4ebde4805872_31bf3856ad364e35_11.0.9600.17351_none_e6c349f22514ee76.
Package_69_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4.2987107-222_neutral_GDR4

Successfully traced component amd64_b14a048df94297a96140349d28902a2b_31bf3856ad364e35_11.0.9600.17351_none_0b868fb714be623f.
Package_69_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4.2987107-222_neutral_GDR4

Successfully traced component amd64_f55f632ef865168e0c4886aa6f6f6ee5_31bf3856ad364e35_11.0.9600.17351_none_925ce4dcc0d0913e.
Package_69_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4.2987107-222_neutral_GDR4

Failed to trace component amd64_4bb838fbf7a20faad215039328f4b6c6_31bf3856ad364e35_6.3.9600.17200_none_859123707f8223f4 with return code -3.

Successfully traced component amd64_4be9181b44cc28418c332d3c885e02c6_b03f5f7f11d50a3a_6.3.9600.20708_none_cc510f2230929e2b.
Package_48_for_KB2966828~31bf3856ad364e35~amd64~~6.3.1.4.2966828-316_neutral_LDR2

Successfully traced component amd64_b087e0d83d522b43c72b1b928d169ce5_31bf3856ad364e35_11.0.9600.17498_none_0ac9b92b7700c515.
Package_97_for_KB3008923~31bf3856ad364e35~amd64~~6.3.1.3.3008923-277_neutral_GDR5

Successfully traced component amd64_f255e5e33929e67364d96de737246403_31bf3856ad364e35_11.0.9600.17498_none_50ad8947c50304a5.
Package_97_for_KB3008923~31bf3856ad364e35~amd64~~6.3.1.3.3008923-277_neutral_GDR5

Successfully traced component amd64_b0e86ddf959e4776911d92bb209b611d_31bf3856ad364e35_11.0.9600.17278_none_09b780dafe8d5a11.
Package_69_for_KB2977629~31bf3856ad364e35~amd64~~6.3.1.4.2977629-220_neutral_GDR4

Successfully traced component amd64_b1d10ec2bd8d37f47347adc882c6b3c4_31bf3856ad364e35_11.0.9600.17498_none_3cca90c37c4a8afd.
Package_83_for_KB3008923~31bf3856ad364e35~amd64~~6.3.1.3.3008923-168_neutral_GDR5

Successfully traced component amd64_ea1a9015016f8e98a21c1802e5e4a66e_31bf3856ad364e35_6.3.9600.20708_none_0c0b09be9863e71f.
Package_47_for_KB2966828~31bf3856ad364e35~amd64~~6.3.1.4.2966828-278_neutral_GDR2

Successfully traced component amd64_ea5ecdb2773f3ad38e5bef4efb985801_31bf3856ad364e35_6.3.9600.17498_none_943ae530c1d376a4.
Package_45_for_KB3008923~31bf3856ad364e35~amd64~~6.3.1.3.3008923-96_neutral_GDR4

Successfully traced component amd64_ed9ec088aeada98c783bdd808b8fec06_b77a5c561934e089_6.3.9600.17226_none_7e31ae6b477918ad.
Package_5_for_KB2966828~31bf3856ad364e35~amd64~~6.3.1.4.2966828-25_neutral_LDR2

Successfully traced component amd64_eda00916bafdab5eed3942e998c4cdef_b03f5f7f11d50a3a_6.3.9600.17239_none_cae368d7b4efad0e.
Package_18_for_KB2894852~31bf3856ad364e35~amd64~~6.3.2.0.2894852-59_neutral_GDR2

Successfully traced component amd64_f0b3586a0f34c5ae392eacf5f9ebf06c_b03f5f7f11d50a3a_4.0.9600.17336_none_863919f0a2800315.
Package_41_for_KB2979576~31bf3856ad364e35~amd64~~6.3.1.1.2979576-168_neutral_GDR2
Trace:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-03-24 01:56:21.490
Script hash: h9I7ZxcRHrKecI79SiKAjfS20biYzi+VAu/wWpBqWXY=
----------------------EOF-----------------------
Click to expand...
 
Perfect. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-24 02:57:18.607
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Jaq\Desktop\SFCFix (1).zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Winsxs\Manifests

Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_4ba79d97800e3123858e4ebde4805872_31bf3856ad364e35_11.0.9600.17351_none_e6c349f22514ee76.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_4ba79d97800e3123858e4ebde4805872_31bf3856ad364e35_11.0.9600.17351_none_e6c349f22514ee76.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_4be9181b44cc28418c332d3c885e02c6_b03f5f7f11d50a3a_6.3.9600.20708_none_cc510f2230929e2b.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_4be9181b44cc28418c332d3c885e02c6_b03f5f7f11d50a3a_6.3.9600.20708_none_cc510f2230929e2b.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_b087e0d83d522b43c72b1b928d169ce5_31bf3856ad364e35_11.0.9600.17498_none_0ac9b92b7700c515.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_b087e0d83d522b43c72b1b928d169ce5_31bf3856ad364e35_11.0.9600.17498_none_0ac9b92b7700c515.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_b0e86ddf959e4776911d92bb209b611d_31bf3856ad364e35_11.0.9600.17278_none_09b780dafe8d5a11.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_b0e86ddf959e4776911d92bb209b611d_31bf3856ad364e35_11.0.9600.17278_none_09b780dafe8d5a11.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_b14a048df94297a96140349d28902a2b_31bf3856ad364e35_11.0.9600.17351_none_0b868fb714be623f.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_b14a048df94297a96140349d28902a2b_31bf3856ad364e35_11.0.9600.17351_none_0b868fb714be623f.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_b1d10ec2bd8d37f47347adc882c6b3c4_31bf3856ad364e35_11.0.9600.17498_none_3cca90c37c4a8afd.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_b1d10ec2bd8d37f47347adc882c6b3c4_31bf3856ad364e35_11.0.9600.17498_none_3cca90c37c4a8afd.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_ea1a9015016f8e98a21c1802e5e4a66e_31bf3856ad364e35_6.3.9600.20708_none_0c0b09be9863e71f.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_ea1a9015016f8e98a21c1802e5e4a66e_31bf3856ad364e35_6.3.9600.20708_none_0c0b09be9863e71f.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_ea5ecdb2773f3ad38e5bef4efb985801_31bf3856ad364e35_6.3.9600.17498_none_943ae530c1d376a4.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_ea5ecdb2773f3ad38e5bef4efb985801_31bf3856ad364e35_6.3.9600.17498_none_943ae530c1d376a4.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_ed9ec088aeada98c783bdd808b8fec06_b77a5c561934e089_6.3.9600.17226_none_7e31ae6b477918ad.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_ed9ec088aeada98c783bdd808b8fec06_b77a5c561934e089_6.3.9600.17226_none_7e31ae6b477918ad.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_eda00916bafdab5eed3942e998c4cdef_b03f5f7f11d50a3a_6.3.9600.17239_none_cae368d7b4efad0e.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_eda00916bafdab5eed3942e998c4cdef_b03f5f7f11d50a3a_6.3.9600.17239_none_cae368d7b4efad0e.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_f0b3586a0f34c5ae392eacf5f9ebf06c_b03f5f7f11d50a3a_4.0.9600.17336_none_863919f0a2800315.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_f0b3586a0f34c5ae392eacf5f9ebf06c_b03f5f7f11d50a3a_4.0.9600.17336_none_863919f0a2800315.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_f255e5e33929e67364d96de737246403_31bf3856ad364e35_11.0.9600.17498_none_50ad8947c50304a5.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_f255e5e33929e67364d96de737246403_31bf3856ad364e35_11.0.9600.17498_none_50ad8947c50304a5.manifest.
Successfully copied file C:\Users\Jaq\AppData\Local\niemiro\Archive\Manifests\amd64_f55f632ef865168e0c4886aa6f6f6ee5_31bf3856ad364e35_11.0.9600.17351_none_925ce4dcc0d0913e.manifest to C:\WINDOWS\Winsxs\Manifests\amd64_f55f632ef865168e0c4886aa6f6f6ee5_31bf3856ad364e35_11.0.9600.17351_none_925ce4dcc0d0913e.manifest.

Successfully restored ownership for C:\WINDOWS\Winsxs\Manifests
Successfully restored permissions on C:\WINDOWS\Winsxs\Manifests
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-03-24 02:58:42.348
Script hash: zvjsbLLDT+aISHCKoZX/qsey3n4i8f6/5QTgqVNryx4=
----------------------EOF-----------------------
 
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