Windows Update Fails

G

Geezup

Member
Joined
Jun 1, 2016
Posts
11
I have attached a log file via the sfcfixscript method I have tried to reset the updates by running KB 971058 and then installing the latest agent KB 949104.
I have tried to reach out to microsoft but their solution has me doing dism /online /removepackage: and anything that comes up as failed in the log they want me to remove. I have a few machines with this problem and I can't seem to find out why updates are failing.
 
Hi and welcome to Sysnative. I need to gather some info. Please do the following.

Step#1 - Gather Info
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.
 
I have attached the SSFCFix results , I also added the CBS log file for further analysis.

Allow me to give some more insight into the issue.

We have a few Windows 7 x64 sp1 machines that won't take security updates.


  • I can install all the updates that are available except the " Windows 7 Security Updates" category. If its a " Security Update for windows general , office 2013 , .net or C++ runtime those updates apply just fine. Its only the " Windows 7 Security Updates" that fail.
  • If I use a 3rd party tool like patchlink the updates will install but once the machine reboots the configuration fails and the machine performs a roll back and at time that causes other issues like drivers getting rolled back etc.
  • When I run sfc /scannow - it stops at around 55 % and errors out.
  • I have tried to follow https://support.microsoft.com/en-us/kb/2509997 and I stopped at step 7 as everything else I tried was not working properly.
  • I opened a ticket with microsoft but its been 2 weeks and they are not sure what is wrong.

Below is the screenshot from the machine when attempting to install 1 security update via the Windows update component.

Capture.PNG updates.PNG

Even though the sfcfix says it fixed the error with the permissions the very next time I run it the same error pops up when the sfcfix runs.
 

Attachments

I ran SFC /SCANNOW again to get the error and I ran indstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt , here are the results of that scan


 

Attachments

Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please follow the steps and don't try installing updates until I give you the go-ahead. It will be a few steps before we can try. Please start with the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thanks. Here's the next step.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-09 01:27:35.425
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\gdron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs


Successfully created directory tree \\?\C:\Windows\Winsxs\amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_145826fb4ec2f469.


Successfully copied file C:\Users\gdron\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_145826fb4ec2f469\t2embed.dll to C:\Windows\Winsxs\amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_145826fb4ec2f469\t2embed.dll.


Successfully restored ownership for C:\Windows\Winsxs
Successfully restored permissions on C:\Windows\Winsxs
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-06-09 01:27:45.971
Script hash: xoCC6Vs+LSTv1v/jwP4NK3UOKm8nLBicSOl0fItvLE8=
----------------------EOF-----------------------
 
Thanks. Now do the following.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Good we are further and past the initial error. Hopefully only one more of these to fix.

Code: 
2016-06-09 09:58:43, Info                  CSI    000002f7 [SR] Cannot repair member file [l:22{11}]"t2embed.dll" of Microsoft-Windows-Font-Embedding, Version = 6.1.7601.21732, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
2016-06-09 09:58:45, Error                 CSI    000002f8 (F) STATUS_ACCESS_DENIED #7121805# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0xe7cb50->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[121]"\SystemRoot\WinSxS\x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333\t2embed.dll"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xe7cc00, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000022]

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Next couple steps.

Thanks. Here's the next step.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-09 14:26:02.441
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\gdron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs


Successfully created directory tree \\?\C:\Windows\Winsxs\x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333.


Successfully copied file C:\Users\gdron\AppData\Local\niemiro\Archive\Winsxs\x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333\t2embed.dll to C:\Windows\Winsxs\x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333\t2embed.dll.


Successfully restored ownership for C:\Windows\Winsxs
Successfully restored permissions on C:\Windows\Winsxs
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-06-09 14:26:15.813
Script hash: QxofgFVnASBC/pSvvqGb1/j7BHRfu7LITa0UOKQ0jhE=
----------------------EOF-----------------------
 

Attachments

Log looks good. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
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