[SOLVED] Windows Update Fails

[rayden77]

Hi guys,

My windows 7 system is failing to install a couple of updates. I ran sfc /scannow and SFCFix and errors were reported so the updates still fails. I've attached the CBS.log and SFCFix.txt for reference.

Your help with this would be appreciated.

Thanks in advance.

View attachment SFCFix.txtView attachment CBS.log

 

[Aura]

Hi rayden77 :)

My name is Aura and I'll be assisting you. It looks like you have a damaged manifest file. We'll try to identify it first before trying to fix anything else. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is: Windows 7 SP1 64-bit
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[rayden77]

Hi Aura,

thank you for helping me sort this out. Attached is the CheckSUR.log from Windows SURT as directed.

Kind Regards

Rayden77

 

[Aura]

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

 

[rayden77]

Hi Aura,

I've completed the steps as outlined above and attached the resulting CheckSUR.log.

Thanks again for your help with this.

Kind Regards

Rayden77

 

[Aura]

rayden, are you sure that you followed the instructions above? Did you move the files like instructed?

Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages

 

[rayden77]

Hi Aura,

perhaps I'm doing something wrong here so could you please clarify if the Packs.zip archive is meant to have an empty Manifest folder? I followed the above instructions again just in case and received the following CheckSUR.log. I navigated to and searched in windows\temp\checksur\winsxs\manifests & windows\temp\checksur\servicing\packages respectively to see if the files reported in the log were present to no avail.

Is there another archive that contains these files?

Thanks once again for your help with this.

Kind Regards

Rayden77

View attachment CheckSUR.log

 

[Aura]

Sorry about that rayden, it seems that I misformed the archive. This one will work :) Follow the instructions below.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

 

[rayden77]

Thank you Aura!!

Problem solved!!

You're a rockstar!

 

[Aura]

No problem rayden, you're quite welcome :) Since this issue has been solved, I'll mark this thread as solved.