Windows update fails with error 0x800f0831

D

DESJ

Member
Joined
Aug 4, 2022
Posts
6
Hello, I am trying to install the KB5015807 update on my windows computer.
10.0.19044.146 .Installation shows installation 100% then fails with error 0x800f0831
I tried looking in the CBS logs but couldn't find anything.
Here are the windowsupdate logs as well as the CBS logs. thank you in advance for your help
 

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Rich (BB code): 
2022-08-03 09:39:11, Info                  CBS    Store corruption, manifest missing for package: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1202
2022-08-03 09:39:11, Error                 CBS    Failed to resolve package 'Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1202' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Mark store corruption flag because of package: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1202. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Failed to check whether this is the real child: Microsoft-Windows-Hello-Face-Migration-Package~31bf3856ad364e35~amd64~~10.0.19041.1202 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Failed to collect affected dependent package for package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~10.0.19041.1466 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Failed to process package watchlist. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Info                  CBS    Failed to plan execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2022-08-03 09:39:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.
 
SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

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Hi , unfortunatelly the uploade of the sfcfix.exe is blocked by my compagny :(
If we can find a workaround .
 
If this is a company machine then you should be contacting your IT department. Have you been given permission to rectify the system yourself?
 
sorry for the late reply
Yes I was given permission to rectify the system myself
 
The easiest solution then is to whitelist the SFCFix.exe so it's able to run on the system.
 
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