Windows update fails to install KB2973201 with error 8000FFFF

[alex71m]

Hi guys;

I saw a lot of similar and great threads in this forum but I couldn't find anything related to the error I'm facing with KB2973201.
I tryed sfc /scannow; no issues reported.
Tried also SFCFix, which reports "CBS & SFC total detected corruption count: 11"
I also tried CheckSUR, whose log is here in attachment.

Any idea?

I would really appreciate your help.

Sincerely,
Alex

 

[alex71m]

Hi Guys;

anyone there able to help?

Thanks a lot.
Alex

 

[alex71m]

Hi Guys;

anyone there able to help?

Thanks a lot.
Alex

WoW...still anybody there?

 

[Go The Power]

Hi Alex,

Really sorry for the delay in getting back to you.

Can you please post the contents of the following two logs:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log


Thanks

 

[alex71m]

sorry for the late reply...I was on business trip till yesterday

In attachment the files you requested....hope you will find a way to fix this issue because I'm about to through my pc out of the window...ok, ground floor but it doesn't really matter, does it?

C U Siin, I hope...

Hi Alex,

Really sorry for the delay in getting back to you.

Can you please post the contents of the following two logs:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log


Thanks

 

[Go The Power]

Hi Alex,

No indications of any corrupt files there.

Lets do another scan with SFC to see if it is detecting anything:

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt

 

[alex71m]

Hi 'Go The Power'

here we are.
The file doesn't seem to reveal anything unusual, but that's also why it's driving me crazy...:banghead:
Anyway, u r the expert.

By the way, today I tried to install also
KB2993651 --> ErrorCode 8000FFFF
KB2973201 --> ErrorCode 8000FFFF
KB2976627 --> ErrorCode 8007054F

Grrrrrr

Hi Alex,

No indications of any corrupt files there.

Lets do another scan with SFC to see if it is detecting anything:

SFC /SCANNOW

2. Click on the
   
   button. Inside the search box type in CMD
3. Right click on CMD => Choose Run as Administrator
4. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
5. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

2. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. Press Enter
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt

 

[alex71m]

Hi 'Go The Power'

here we are.
The file doesn't seem to reveal anything unusual, but that's also why it's driving me crazy...:banghead:
Anyway, u r the expert.

By the way, today I tried to install also
KB2993651 --> ErrorCode 8000FFFF
KB2973201 --> ErrorCode 8000FFFF
KB2976627 --> ErrorCode 8007054F

Grrrrrr

Hi Alex,

No indications of any corrupt files there.

Lets do another scan with SFC to see if it is detecting anything:

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt

 

[Go The Power]

Thanks, that log doesn't appear to be the whole scan from SFC, did you wait for SFC to finish before running the command?

Export CBS folder

1. Right click on the
   
   button
2. Click on File Explorer
3. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
4. Find and double click on the Logs folder.
5. Right-click on the CBS folder, and select Copy.
6. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
7. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
8. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
9. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt

 

[alex71m]

DONE!
https://www.dropbox.com/s/epdhcfnll42xk35/CBS.zip?dl=0

Thanks, that log doesn't appear to be the whole scan from SFC, did you wait for SFC to finish before running the command?

Export CBS folder

1. Right click on the
   
   button
2. Click on File Explorer
3. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
4. Find and double click on the Logs folder.
5. Right-click on the CBS folder, and select Copy.
6. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
7. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
8. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
9. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt

 

[Go The Power]

There are no more corrupt files detected. SFC /SCANNOW repaired a large amount of files.

How are the updates going now?

If it is still an issues please do the following:

Software Distribution rename

• Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
• Entre in the following commands:
  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv

Once completed please try and run windows update again.


Try the update again.

If it fails what was the error code

Thanks

 

[alex71m]

Still no succes.

Tried several times with following results:
KB2929437 --> 8004054F
KB2973201 --> 8000FFFF
KB2976627 --> 8007054F
KB2993651 --> 8000FFFF
KB2871997 --> 8000FFFF


:banghead::banghead::banghead:

There are no more corrupt files detected. SFC /SCANNOW repaired a large amount of files.

How are the updates going now?

If it is still an issues please do the following:

Software Distribution rename

• Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
• Entre in the following commands:
  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv

Once completed please try and run windows update again.


Try the update again.

If it fails what was the error code

Thanks

 

[Go The Power]

Ah that's a shame.

Windows Update Log

1. Right click on the
   
   button
2. Click on Run Inside the Run box copy and paste the following command
   cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
   
3. Please go to your desktop and attach WindowsUpdate.txt to your next post

Event Log Viewer

1. Please download VEW.exe from Here and save it to your desktop.
2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
3. Once open set the following settings
   • 'Select log to query'
     1. Tick Application
     2. Tick System
   • 'Select Type to list'
     1. Tick Critical
     2. Tick Error
     3. Tick Information
     4. Tick Warning
   • 'Number or date events'
     1. Tick Number of Events and set it to 20
4. Click on Run
5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.

 

[alex71m]

Really appreciate your help!!!!

VEW Log file in Quote. WindowsUpdate.txt in attachment.

:thumbsup2:

Vino's Event Viewer v01c run on Windows 2008 in German
Report run at 07/09/2014 08:45:35


Note: All dates below are in the format dd/mm/yyyy


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Kritisch Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Fehler Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Informationen Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warnung Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Kritisch Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Fehler Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Informationen Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warnung Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ah that's a shame.

Windows Update Log

1. Right click on the
   
   button
2. Click on Run Inside the Run box copy and paste the following command
   cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
   
3. Please go to your desktop and attach WindowsUpdate.txt to your next post

Event Log Viewer

1. Please download VEW.exe from Here and save it to your desktop.
2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
3. Once open set the following settings
   • 'Select log to query'
     1. Tick Application
     2. Tick System
   • 'Select Type to list'
     1. Tick Critical
     2. Tick Error
     3. Tick Information
     4. Tick Warning
   • 'Number or date events'
     1. Tick Number of Events and set it to 20
4. Click on Run
5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.

 

[Go The Power]

The VEW log shouldn't be empty. Lets try with another tool :)

Please go Here and download MiniToolBox and save this file to your desktop.

Go to your desktop and launch MiniToolBox.exe - > Select the following options:

• 
  List last 10 event viewer errors

Press Go

Once finished a notepad file called Result.txt will open. Please post the contents back into this thread.

 

[alex71m]

here we are...Thx!!

The VEW log shouldn't be empty. Lets try with another tool :)

Please go Here and download MiniToolBox and save this file to your desktop.

Go to your desktop and launch MiniToolBox.exe - > Select the following options:

• List last 10 event viewer errors

Press Go

Once finished a notepad file called Result.txt will open. Please post the contents back into this thread.

 

[Go The Power]

The Windows update error reported is

Error: (09/05/2014 08:39:22 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Errore di installazione. Non è stato possibile installare il seguente aggiornamento, errore [COLOR="#FF0000"][B]0x8007054f[/B][/COLOR]: Pacchetto cumulativo di aggiornamento della protezione per Internet Explorer 11 per Windows 7 per sistemi basati su x64 (KB2929437).

0x8007054f = ERROR_INTERNAL_ERROR

There messages that are indicated inside the Windows update log are: 0x80248014 = WU_E_DS_UNKNOWNSERVICE

Lets take a look a the Windows Update service.

Click on Start -> in the search field type in Services.msc -> Right click and choose Run as Administrator -> go down until you see Windows Update -> Double

1. Double click on the service.
2. If the server is Stopped please click on Start
3. Set the startup type to Automatic

This is mainly just to see if any error messages come up.

Open up Command Prompt as administrator and enter each line in one by one
net start bits
net stop bits
sc queryex bits > 0 & sc queryex wuauserv>> 0 & sc qc bits >> 0 & sc qc wuauserv>> 0 & notepad 0
reg query "HKLM\SYSTEM\CurrentControlSet\Services\wuauserv" /s > 1 & notepad 1
reg query "HKLM\SYSTEM\CurrentControlSet\Services\bits" /s > 2 & notepad 2

The ones in red please just report what errors they give. the one sin blue will open a notepad file each time they finish can you please upload 0,1,2.

 

[alex71m]

sorry for the late reply but I was on business trip on the last 2 weeks....

in attachment the 3 files as from your request...

looking forward for your feedback.
my best thanks.

The Windows update error reported is

Error: (09/05/2014 08:39:22 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Errore di installazione. Non è stato possibile installare il seguente aggiornamento, errore [COLOR=#FF0000][B]0x8007054f[/B][/COLOR]: Pacchetto cumulativo di aggiornamento della protezione per Internet Explorer 11 per Windows 7 per sistemi basati su x64 (KB2929437).

0x8007054f = ERROR_INTERNAL_ERROR

There messages that are indicated inside the Windows update log are: 0x80248014 = WU_E_DS_UNKNOWNSERVICE

Lets take a look a the Windows Update service.

Click on Start -> in the search field type in Services.msc -> Right click and choose Run as Administrator -> go down until you see Windows Update -> Double

1. Double click on the service.
2. If the server is Stopped please click on Start
3. Set the startup type to Automatic

This is mainly just to see if any error messages come up.

Open up Command Prompt as administrator and enter each line in one by one
net start bits
net stop bits
sc queryex bits > 0 & sc queryex wuauserv>> 0 & sc qc bits >> 0 & sc qc wuauserv>> 0 & notepad 0
reg query "HKLM\SYSTEM\CurrentControlSet\Services\wuauserv" /s > 1 & notepad 1
reg query "HKLM\SYSTEM\CurrentControlSet\Services\bits" /s > 2 & notepad 2

The ones in red please just report what errors they give. the one sin blue will open a notepad file each time they finish can you please upload 0,1,2.