[SOLVED] Windows update fails error code 0x80073712

M

mostoso

Member
Joined
Mar 8, 2016
Posts
23
Dear pleople from sysnative,
I have a problem updating to Windows 10 Version 1511 para sistemas basados en x64 (KB3156421), it stop at 5%
I have run the SFCfix and it give me and error:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-06 12:02:34.792
Microsoft Windows 10 Build 10586 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Performed DISM repair due to manifest damage on component "amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429". See CBS logfile for more details.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 41 datablocks.
Finish time: 2016-06-06 12:08:58.978
----------------------EOF-----------------------

CBS
Microsoft services
COMPONENTS
Microsoft services

Thank you very much for the help.
 

Attachments

Hi mostoso :)

My name is Aura and I'll be assisting you with your issue. Does Windows Update throws an error at 5%, or it just stays there, and doesn't progress?
 
Hi Aura,
The Windows Update stops and throws the error at 5%.
Thank you very much for your help ������
 
What error code is it throwing?
 
Alright, follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, now let's see what DISM have to report.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, good. Please try to install the update again. If it fails, upload the two files below for me.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Found the error.
Code: 
2016-06-10 17:11:01, Info                  CSI    0000043c Manifest hash for component [l:101 ml:140]"amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429" does not match expected value. 
 Expected:{l:32 b:e7fc96d5dd89cb8437d9e12149d1815a25df945760df5a6e1ad78efce8e9df8e}
 Found:{l:32 b:6287e17fe5efcb191aec8a2578e685d0a1040a0ab53bd1f02c7f49cc6c8fced7}.
2016-06-10 17:11:01, Info                  CSI    0000043d Looking for manifest in Backup Dir...
2016-06-10 17:11:01, Error                 CSI    0000043e (F) Unable to load manifest for component [l:101 ml:140]"amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429"[gle=0x80004005]
2016-06-10 17:11:01, Error                 CSI    0000043f@2016/6/10:15:11:01.916 (F) base\wcp\componentstore\storelayout.cpp(2671): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [128]"\winsxs\manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest"[gle=0x80004005]
I'll put on a fix tonight when I get home, since I don't have access to Windows 10 files at work.
 
Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    Trace::
amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Hi Aura, I get this error when I do that
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-11 09:35:24.736
Microsoft Windows 10 Build 10586 - amd64
Using .txt script file at C:\Users\edu\Desktop\SFCFixScript.txt.txt [2]








Trace::
Failed to trace component amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429 with return code -1.
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 41 datablocks.
Finish time: 2016-06-11 09:35:30.308
Script hash: eb8yM7qYMl69pR+npblfTDHXFfxLyqs2xsMPFkkjiE0=
----------------------EOF-----------------------
 
Alright, follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Thank you Aura!!
here it´s the result
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-13 10:27:12.490
Microsoft Windows 10 Build 10586 - amd64
Using .zip script file at C:\Users\edu\Desktop\SFCFix.zip [1]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest


WARNING: File C:\WINDOWS\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest was not backed up as that would replace the current backup.
Successfully copied file C:\Users\edu\AppData\Local\niemiro\Archive\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest to C:\WINDOWS\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest.


Successfully restored ownership for C:\WINDOWS\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest
Successfully restored permissions on C:\WINDOWS\winsxs\Manifests\amd64_microsoft-windows-u..anagement.resources_31bf3856ad364e35_10.0.10586.306_de-de_c98a1c549a710429.manifest
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 42 datablocks.
Finish time: 2016-06-13 10:27:12.809
Script hash: Kxb58Ma0XyZo+6DHziqyFCB498c0ylPg65SIwkk6WJI=
----------------------EOF-----------------------

I did after the update but it give me the same error... whitout starting the the update 0%
 
Alright, try to install the update again, and when it fails, upload the two files below for me once more.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Sorry for the late reply, here, follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
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