[SOLVED] Windows update fails - CheckSUR.log says CSI Missing Deployment Key Total count: 4

dstauth · May 20, 2015

sfc /scannow gives:

C:\Users\blah>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

CheckSUR.log gives:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-19 17:29

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Deployment Key 0x00000000 85ac31a8dd9..c93b7d3c6ce_31bf3856ad364e35_6.1.7601.18804_4e0050898b85214c HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 66b5879f4aa..95d056a9958_31bf3856ad364e35_6.1.7601.18804_a6f2c2c883114848 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 b238d78ab96..82cf8316b9e_31bf3856ad364e35_6.1.7601.18804_5385b5271435d4db HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 f90a84c118a..f442269f912_31bf3856ad364e35_6.1.7601.18804_b965690873110d6b HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 684
Found 4 errors
CSI Missing Deployment Key Total count: 4

Thanks.

BrianDrab · May 23, 2015

Hi and welcome to Sysnative. Please do the following so I can get some more information.

Review Corruption
1. Download SFCFix.exe and save this to your Desktop.
2. Save any open documents and close all open windows.
3. Double click on SFCFix.exe to open it.
4. Follow all on screen instructions and upon completion, a file should be created on your Desktop named SFCFix.txt.
5. Please post the contents of this log in your next post. Thank you.

dstauth · May 23, 2015

I ran SCFIX and it fixed some thing and then ran again and now showing all clear (see below). I'm getting the Windows Update Error Code 0x80073712 still. I followed the stickied directions for that error. Here is the link to the zipped COMPONENTS file - https://www.dropbox.com/s/0wp261slh6cbjih/COMPONENTS.zip?dl=0
:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-22 10:54:53.049
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-05-22 10:56:27.445
----------------------EOF-----------------------

BrianDrab · May 23, 2015

Thank you. I also need you to copy your C:\Windows\Logs\CBS folder to your desktop, zip this up, upload to Dropbox and provide a link.

dstauth · May 23, 2015

Ok, it is a big one https://www.dropbox.com/s/leqs9udj6vjd89e/CBS.zip?dl=0

BrianDrab · May 23, 2015

Thanks. That's what I needed. I see the issue. I'll attempt to prepare a fix for you.

Code:

2015-05-23 06:03:07, Error                 CSI    00000699@2015/5/23:12:03:07.075 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [87]"x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3"[gle=0x80004005]

BrianDrab · May 23, 2015

I need one more piece of info. Please do the following. Thanks.

SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

dstauth · May 23, 2015

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-23 16:18:07.978
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Aimee\Desktop\SFCScript.txt [0]

RegistryExport::
Successfully exported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_none_c2dfd2c5742e804d.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_none_c2dfd2c5742e804d]
@="7.1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_none_c2dfd2c5742e804d\6.1]
"6.1.7600.16385"=hex:01
@="6.1.7600.16385"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_none_c2dfd2c5742e804d\7.1]
"7.1.7601.16492"=hex:01
@="7.1.7601.18519"
"7.1.7601.18519"=hex:01

Datablocks: O:SYD:AI(A;ID;KR;;;BU)(A;CIIOID;GR;;;BU)(A;ID;KA;;;BA)(A;CIIOID;GA;;;BA)(A;ID;KA;;;SY)(A;CIIOID;GA;;;SY)(A;CIIOID;GA;;;CO)
RegistryExport:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-05-23 16:18:08.072
Script hash: /xkIWNqwg28km0htY2zzaGCC/6bd3SZiMf59Hqtbg24=
----------------------EOF-----------------------

BrianDrab · May 23, 2015

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Items for your next post
1. SFCFix.txt
2. CBS.txt

dstauth · May 23, 2015

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-23 17:54:47.434
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Aimee\Desktop\SFCScript (1).txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-05-23 17:54:47.528
Script hash: bifiGQimXM8RQwaK4xriE+OgJlKrVoux5MJdCFNDWpY=
----------------------EOF-----------------------

The CBS.txt was too big so here is the dropbox link https://www.dropbox.com/s/likpd5gm0vixnjv/CBS.txt?dl=0

BrianDrab · May 23, 2015

Your corruption is now fixed. See if you can do windows updates now.

dstauth · May 23, 2015

Dang, unfortunately it gave the same 80073712 error. I did a full reboot and ran it again and got the same error.

BrianDrab · May 23, 2015

There may be some other corruption that we need to fix not detected by SFC. Please do the following.

System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

dstauth · May 23, 2015

ok, attached here

BrianDrab · May 23, 2015

Indeed there was.

Code:

(f) CSI C Mark Deployment Missing 0x00000000 c!bce4d1acf8f..9de2ba4394b_31bf3856ad364e35_7.1.7601.18519_0c48cc15acc7fda2 x86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_7.1.7601.18519_none_847415a0a12661f3

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

dstauth · May 23, 2015

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-23 21:14:12.798
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Aimee\Desktop\SFCScript (2).txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\733caa33bc861dbdbca2b19d1e45395304d15630d56f7441cfdbfe1cd3cdc142.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\733caa33bc861dbdbca2b19d1e45395304d15630d56f7441cfdbfe1cd3cdc142.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs\733caa33bc861dbdbca2b19d1e45395304d15630d56f7441cfdbfe1cd3cdc142.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-05-23 21:14:12.939
Script hash: p42mQ7mG5dRxosicrFrpnC/zwiJ1flcDi3JgOVbXesI=
----------------------EOF-----------------------

BrianDrab · May 24, 2015

OK, let's try this one more time.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

dstauth · May 25, 2015

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-25 06:17:38.639
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Aimee\Desktop\SFCScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\bce4d1acf8f..9de2ba4394b_31bf3856ad364e35_7.1.7601.18519_0c48cc15acc7fda2.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\bce4d1acf8f..9de2ba4394b_31bf3856ad364e35_7.1.7601.18519_0c48cc15acc7fda2.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2015-05-25 06:17:38.748
Script hash: vG1/aKT7dIP3yzSgffJUa2EUtqhmz/TIP2Nu/fTdwi4=
----------------------EOF-----------------------

BrianDrab · May 25, 2015

Awesome, that worked. Everything is resolved!!

dstauth · May 25, 2015

Awesome!!! I ran the update and it worked! Thanks so much for your help!

[SOLVED] Windows update fails - CheckSUR.log says CSI Missing Deployment Key Total count: 4

Member

Emeritus

Member

Emeritus

Member

Emeritus

Emeritus

Attachments

Member

Emeritus

Attachments

Member

Emeritus

Member

Emeritus

Member

Attachments

Emeritus

Attachments

Member

Attachments

Emeritus

Attachments

Member

Attachments

Emeritus

Member