Windows update failing to install KB2977292 with SURT showing 0x800F0900 and 0x800B01

M

markdeleeuw

New member
Joined
Sep 11, 2015
Posts
3
There are a number of things misbehaving on our laptop (and it's also very slow)
When I started investigating, I found that Windows Update keeps trying but failing to install KB2977292 for months. And it looks to me that it is blocking other updates.


Ran SURT showing 8 errors. Logfile contains the following:

Found 8 errors
CSI Manifest All Zeros Total count: 2
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3


Ran SFCfix which produced the following log file:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-11 08:10:52.158
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-11 09:09:18.711
----------------------EOF-----------------------


The zipped up CBS log appears to be too big to upload into this thread, so I'm submitting this thread and then using the instructions to get the CBS log sent over using the SFCFix.exe utility as per your instructions...
 
Hi markdeleeuw :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please (since your archive looks corrupt).

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Thanks, Aura. I appreciate your help.

As I said in my first post, I ran SURT, and my second post contains the ZIP file with all of the contents of the CBS log folder including CheckSUR.log.
So I'm not sure I understand why you didn't just open that up and had a look.

But anyway, here is the contents of the CheckSUR.log file:



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-11 00:52

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa.manifest amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6.manifest amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6

Summary:
Seconds executed: 16312
Found 8 errors
CSI Manifest All Zeros Total count: 2
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa.manifest
winsxs\manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6.manifest
servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat

Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
 
Alright, we'll replace the files reported as corrupt by SURT :) Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
Thanks, very much. It appears to have worked.

Are there any further repair steps that we would need to take?


The CheckSUR.log now shows the following:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-12 17:16

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2977292_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2977292~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa.manifest amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.22792_none_cabc39528023cdfa.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6.manifest amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-rastls_31bf3856ad364e35_6.1.7601.18584_none_ca3f6b2166fc47c6.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 9065
Found 5 errors
Fixed 5 errors
CSI Manifest All Zeros Total count: 2
Fixed: CSI Manifest All Zeros. Total count: 2
CBS MUM Corrupt Total count: 3
Fixed: CBS MUM Corrupt. Total count: 3
Fixed: CBS Paired File. Total count: 3
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
 
Good :) Let's run a SFC scan to see if there's anything else we need to take care of.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
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