[SOLVED] Windows Update failing since September 2018 on two computers

[DebbyL]

Help?

 

[Sysnative Windows Update]

Hello and welcome to Sysnative!

Please carry out these steps: Windows Update Forum Posting Instructions

 

[DebbyL]

OK one computer checked out well with the SFC scan. But the laptop did not. I got this message:



I found the log file, but I can not open it.

Oh, sorry, I see I'm supposed to go to step 4.

 

[DebbyL]

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-10-14 20:47:21.175
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-s..inboxgames-freecell_31bf3856ad364e35_6.1.7600.16385_none_b466b741b68bd29a\FreeCell.exe has been successfully repaired from C:\Program Files\Microsoft Games\FreeCell\FreeCell.exe.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 9
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-10-14 20:51:03.631
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Run SFC now to check.

 

[DebbyL]

OK. Did that.
Then ran update again... got 1 loaded.

Here's the next SFCFix
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-10-15 17:32:11.078
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-10-15 17:33:00.624
----------------------EOF-----------------------

 

[Sysnative Windows Update]

What are offered right now?

 

[DebbyL]

 

[Sysnative Windows Update]

Please run SURT as indicated in Step 3 of the Posting Instructions and attach CheckSUR.log.

 

[DebbyL]

View attachment SFCFix.txt

OK, I did that step again, and got the same results. Here it is.

That's the SFCFix, right?

 

[Sysnative Windows Update]

No.

 

[DebbyL]

Yes, that's the link I followed, it had me download
Windows 6.1 KB947821-v34-x64
Which is SFCFix

 

[Sysnative Windows Update]

That is not SFCFix, but SURT. SFCFix is not an update. After SURT completes its run, please attach CheckSUR.log.

 

[DebbyL]

I'm sorry, from that link, the only thing for Windows 7 x64 is the SFCFix it runs & gives the SFCFix. If I'm on the wrong portion of the page the link leads to, please direct me. Thanks.

 

[Sysnative Windows Update]

Here's a direct link: Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center

 

[DebbyL]

This is very frustrating. I have downloaded, installed & run this 3 times already. >>

Thank you for downloading System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014]
If your download does not start after 30 seconds, click here to download manually
Installation note: In the following Install Instructions, please start at the step after the mention of clicking the Download button.




So, is it one of the ones below?
[h=2]Popular downloads[/h] Product:



01

[h=2]DirectX End-User Runtime Web Installer[/h] The Microsoft DirectX® End-User Runtime provides updates to 9.0c and previous versions of DirectX — the core Windows® technology that drives high-speed multimedia and games on the PC.







02

[h=2]Windows USB/DVD Download Tool[/h] Tool to create a copy of an ISO onto a USB or DVD







03

[h=2]Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)[/h] Windows 7 and Windows Server 2008 R2 SP1 helps keep your PCs and servers on the latest support level.







04

[h=2]Microsoft Security Essentials[/h] Microsoft Security Essentials provides real-time protection for your home or small business PC that guards against viruses, spyware, and other malicious software.







05

[h=2]DirectX End-User Runtimes (June 2010)[/h] This download provides the DirectX end-user redistributable that developers can include with their product.

 

[Sysnative Windows Update]

Can you show me a screenshot of your downloaded file in the directory it was downloaded to just to be sure. Something is off here...

 

[DebbyL]

Here it is.

 

[Sysnative Windows Update]

What happens when you double-click the bottom file?

 

[DebbyL]

It takes a long time to install & then nothing.
Here it shows how many times I have installed it.