windows update errors

[xakirax]

Ive been unable to install some updates for some time and receive error codes 9c57, 80070643, and 80070bc9. SFCFix didn't find any errors and I have run every virus and malware scan I can without finding anything. Any help would be greatly appreciated.

 

[BrianDrab]

Hi and welcome to Sysnative. Sorry for the delay.

Please do the following.


Step#1 - Reset the Transactional Resource Manager

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
   fsutil resource setautoreset true c:\
   
4. Reboot your machine and then try to install just one update and let me know if it installs. Let me know which update you tried to install.

Thanks.

 

[xakirax]

I got error code 80070bc9 when I tried to install seurity update for windows 7 for x64-based systems (Kb3004375). Command prompt said "fsutil resource setautoreset true c:\" was successful and I tried for the one update after a successful reboot.

Thank you for responding to my post, I had given up hope on getting my laptop back up to par.

 

[BrianDrab]

Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[xakirax]

I think I did it right.

 

[BrianDrab]

Yes you did. Now please do the following.

Step#1 - SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

 

[xakirax]

it failed at 15%

 

[BrianDrab]

OK, I see the issue in your log.

2015-05-06 23:21:15, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x15bebf0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22801296 (0x015beb90))[gle=0xd0190005]
2015-05-06 23:21:15, Error                 CSI    00000008@2015/5/7:03:21:15.923 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]

There are a couple things we can try for this.

Step#1 - Windows Module Installer
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click your start button and type services.msc in the search box. Click on the services.msc program that shows up.
2. Scroll down until you see Windows Modules Installer
3. Right click it and click properties
4. Change startup type to Automatic
5. Reboot the computer and try Windows Update again

Only do Step#2 below if Step#1 doesn't work.

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms



Then give Windows Update another try and let me know how it performs.

 

[xakirax]

Thank you very much, I was able to successfully complete an update!

 

[BrianDrab]

Great news. You're welcome and take care.

 

[BrianDrab]

Also you should set your Windows Module Installer service back to Manual.

Windows Module Installer

1. Click your start button and type services.msc in the search box. Click on the services.msc program that shows up.
2. Scroll down until you see Windows Modules Installer
3. Right click it and click properties
4. Change startup type to Manual

 

[xakirax]

I just tried to update the remaining 8 files and 5 of them failed. I have not yet set windows module installer back to manual.
The error codes given are 80070BC9 and 9C57.
the files that failed are:
Security Update for Windows 7 for x64-based Systems (KB3031432)
Security Update for Windows 7 for x64-based Systems (KB3004375)
Update for Windows 7 for x64-based Systems (KB3035583)
Update for Windows 7 for x64-based Systems (KB2990214)
Internet Explorer 11 for Windows 7 for x64-based Systems

and the ones that were successful were:
Security Update for Windows 7 for x64-based Systems (KB3045999)
Security Update for Windows 7 for x64-based Systems (KB3046269)
Security Update for Windows 7 for x64-based Systems (KB3033929)

 

[BrianDrab]

OK, I assume you did Step#2 - Clear Transactional Logfiles from above. If that is true then please zip/attach an updated C:\Windows\Logs\CBS\CBS.log

Thank you.

 

[xakirax]

I did, and I keep getting access is denied for the cbs.log

 

[BrianDrab]

Copy the cbs.log to your desktop and then zip it from that location.

 

[xakirax]

I copied the log to my desktop and it let me zip it.

 

[BrianDrab]

Thanks. Please try the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[xakirax]

Here's that.

 

[BrianDrab]

OK, please do the following and let's take a deeper look.

Please navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command
   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
   REG QUERY HKLM\COMPONENTS >1&& notepad 1
   
4. Please wait for this to Finish before continuing with rest of the steps.

Please also export the following registry keys, add them into a zip and attach to this post:

1. Click on the Start
   
   button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\
   
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file Update (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

 

[xakirax]

Thank you again for the help.