I am using Windows 7 SP1 64-bit.
At first, I wanted to modify the proxy setting in Internet Option using Internet Explorer (IE). But I found out that when I click the 'wheel' at the top right corner in IE to open Internet Option, the 'wheel' remains blue. And when I tried to press Alt to open Internet Option from Tools, the menu bar does not even show. And whenever I try to go to any website, IE crashes and asks to close the program.
I went to google it and tried a number of possible solutions but all failed.
I tried to use Fixit50778, but it doesn't help.
I tried to uninstall the IE by Control Panel > Programs and Features > View installed updates > Microsoft Windows, but I can't find any version of Windows Internet Explorer there.
I also tried to uninstall IE using the FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up
fname /quiet /norestart" command in elevated command prompt. After restart, IE remains buggy.
I tried to install IE11 manually too. But in the end of the installation, it shows Internet Explorer did not finish installing.
Another weird thing is, when I go to Turn Windows Feature on or off, there shows Internet Explorer 8. But when IE has stopped working, I clicked View problem details and under Application Version, there writes 9.0.8112.16421. So one shows IE8, one shows IE8.
Then I went to Windows Update. There is 3 updates which are KB3058515, Internet Explorer 11 for Windows 7 for x64-based Systems and KB2984972. I tried to update them all, but all failed and 3 different error codes which are 800F081F, 80073712 and 9C59 found.
I tried the WindowsUpdateDiagnostic, but there is an error too, it shows that Windows Update error 0x800F081F is not fixed.
I also ran System Update Readiness Tool, no error is shown, but after i restart, the problem persists.
I tried sfc /scannow in elevated command prompt more than 3 times, but it always fails at 48% and shows Windows Resource Protection found corrupt files but was unable to fix some of them.
I ran chkdsk c: /f /r in elevated command prompt also.
So now, I don't know what should I do, I am not sure which is the main problem. IE or Windows Update?
Any help is much appreciated. Thanks in advance.
At first, I wanted to modify the proxy setting in Internet Option using Internet Explorer (IE). But I found out that when I click the 'wheel' at the top right corner in IE to open Internet Option, the 'wheel' remains blue. And when I tried to press Alt to open Internet Option from Tools, the menu bar does not even show. And whenever I try to go to any website, IE crashes and asks to close the program.
I went to google it and tried a number of possible solutions but all failed.
I tried to use Fixit50778, but it doesn't help.
I tried to uninstall the IE by Control Panel > Programs and Features > View installed updates > Microsoft Windows, but I can't find any version of Windows Internet Explorer there.
I also tried to uninstall IE using the FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up
fname /quiet /norestart" command in elevated command prompt. After restart, IE remains buggy. I tried to install IE11 manually too. But in the end of the installation, it shows Internet Explorer did not finish installing.
Another weird thing is, when I go to Turn Windows Feature on or off, there shows Internet Explorer 8. But when IE has stopped working, I clicked View problem details and under Application Version, there writes 9.0.8112.16421. So one shows IE8, one shows IE8.
Then I went to Windows Update. There is 3 updates which are KB3058515, Internet Explorer 11 for Windows 7 for x64-based Systems and KB2984972. I tried to update them all, but all failed and 3 different error codes which are 800F081F, 80073712 and 9C59 found.
I tried the WindowsUpdateDiagnostic, but there is an error too, it shows that Windows Update error 0x800F081F is not fixed.
I also ran System Update Readiness Tool, no error is shown, but after i restart, the problem persists.
I tried sfc /scannow in elevated command prompt more than 3 times, but it always fails at 48% and shows Windows Resource Protection found corrupt files but was unable to fix some of them.
I ran chkdsk c: /f /r in elevated command prompt also.
So now, I don't know what should I do, I am not sure which is the main problem. IE or Windows Update?
Any help is much appreciated. Thanks in advance.
