Windows Update Error installing KB3069114

zinken · Oct 19, 2015

Hello,

I have problems to install the update on a W8.1x64 Notebook. The error code is 8007002. I searched for a solution but no one worked for me.

Repairing Windows Update wasn't the solution.

The sfc /scannow found no error.
dism /online /cleanup-image /scanhealth -> don't help to install the update
dism /online /cleanup-image /restorehealth -> same here

Has somebody any idea?

Thanks a lot.

Best regards

Dirk

Aura · Oct 20, 2015

Hi zinken :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

zinken · Oct 20, 2015

Hello Aura,

I uploaded the log files to my Onedrive.
You can finde it here: Microsoft services
Thanks a lot.

BR
Dirk

Aura · Oct 20, 2015

DISM didn't return anything.

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

What's the KB number of the update you're trying to install?

zinken · Oct 21, 2015

I try to install KB3069114 https://support.microsoft.com/de-de/kb/3069114

Aura · Oct 21, 2015

Alright, download the KB manually from the Microsoft Download Center, and try to install it.

https://www.microsoft.com/en-us/download/details.aspx?id=48775

If it fails, upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

zinken · Oct 21, 2015

I downloaded the update. Installing it failed again. :frown6:
I uploaded the wished logs to my Onedrive again. Here is the link: Microsoft services

Aura · Oct 21, 2015

Alright follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

zinken · Oct 21, 2015

I uploaded the logfile as sfc-cbs.zip to my Onedrive Microsoft services

Aura · Oct 21, 2015

Exactly what we wanted SFC to do :)

Code:

2015-10-21 15:12:19, Info                  CSI    0000095c [SR] Repairing corrupted file [ml:520{260},l:156{78}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories\Tablet PC"\[l:38{19}]"Windows Journal.lnk" from store
2015-10-21 15:12:19, Info                  CSI    0000095d [SR] Repairing corrupted file [ml:520{260},l:136{68}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories"\[l:48{24}]"Windows Fax and Scan.lnk" from store
2015-10-21 15:12:19, Info                  CSI    0000095e [SR] Repairing corrupted file [ml:520{260},l:136{68}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories"\[l:48{24}]"Windows Media Player.lnk" from store
2015-10-21 15:12:19, Info                  CSI    0000095f [SR] Repairing corrupted file [ml:520{260},l:136{68}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Accessories"\[l:28{14}]"XPS Viewer.lnk" from store

Alright, try to install the update manually again, and if it fails, upload the two files below for me to review once more please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

zinken · Oct 21, 2015

Now I could install the update manually. :dance:
But I have already checked the computer with sfc /scannow for several times and everytime the update failed. Why worked it now?
Thank you very much for your help.

Aura · Oct 21, 2015

It's hard to tell without seeing the past logs (CBS.log after the SFC scan). Maybe installing the update manually triggered an error that SFC corrected after, which allowed the update to go through, I couldn't say

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Windows Update Error installing KB3069114

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst

zinken

Well-known member

Aura

Sysnative Staff, Security Analyst