[SOLVED] Windows Update Error code 800B0100 - Unknown Error

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rapozaum

Contributor
Joined
Feb 4, 2014
Posts
14
I just formatted my pc and I can't get past these two updates:
KB2345886 and KB976932

Windows update gives the message with the 800B0100 error code.
Not sure if it's related, but I'm using the ESET Nod 32 Antivirus.

What should I do?

Thanks in advance.


EDIT: Forgot to say: Win 7 Ultimate
 
Thanks Tom. Such a quick reply! Wow!

Downloaded, installed, restarted and still no joy updating.
Funny thing is that 6 others updates happenned, but these two won't...

The log is attached.
 

Attachments

Hi there,

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests


    ​
  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages


    ​
  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log    ​


Kind regards,
Stephen
 
Perfect!

Give Windows Update a try again and let me know how it goes. :)

Stephen
 
Thanks for the effort!

Well, one of them went through, but KB2345886 stills fails! :(
KB976932 installed!
 
Hooray!
Download, installed and voilá!

Thanks everyone! No error so far (one different update going on atm).
Btw, what if this error shows up again? Am I wrong or we didn't solve the error, we just went another way to update (not complaining, just trying to understand!)?
 
That's great news! :)

I highly doubt the error will occur again. The reason we had to install on of the updates manually is explained nicely below:

The deal is, with error codes 0x800B0100 and 0x800F0900 (effectively the same problem with the same fix of repairing corrupt .cat, .mum. and .manifest files in SURT log) sometimes (sporadically with no known precise causes/correlations) the updates which were corrupt or have in the past failed will continue to fail through the Windows Update interface with error code 0x8024200D (ERROR_DS_ATTRIBUTE_OR_VALUE_EXISTS). Fortunately, the fix is simply: install manually from microsoft.com.
Click to expand...

In this case, the 0x8024200D error wasn't displayed, instead it showed the original 0x800B0100 error. However, it seemed that the 0x8024200D error was the underlying error.

The SURT log you sent me shows that all the corruptions have been repaired:

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-02-05 14:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 642
 Found 3 errors
 Fixed 3 errors
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

You should be safe to go now, it is unlikely you will receive that error again. If you do get that error again, or a different error, just let me know and I'll fix it for you. :)

Stephen
 
I understand! Windows being Windows, afterall.

Anyway, thanks so much for your time.
I think this thread can be closed. In case I get another error like this, I get in touch!

And again, THANK YOU! :)
 
You're most welcome, glad I could help.

Marked as solved.

Stephen
 
Uuuh.. Hello again? :P
Got the same error again :/ But now it is the Service Pack one that won't install.

To Tekno Venus: After the issue I mentioned to you via PM.

EDIT: Error code C0000135, this time
 
Hi rapozaum,

I'm just stopping by whilst Stephen so all the information he requires is awaiting his return.

Export CBS folder

  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach CBS.zip to your next post please!

Tom
 
Hi again,

Can you run SURT once more for me please:

Run the System Update Readiness Tool (SURT)


  1. Download the System Update Readiness Tool from Microsoft --> here <-- Please save the tool to a convenient location as it may be necessary to run it again.
  2. After the download has completed, double-click the file and wait while it initializes.
  3. Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.



Export CBS folder


  1. Click the Start button :startorb: then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this new file to your next post.


Stephen
 
Hi,

SURT has repaired an F-Mark in the registry which is good -
Code: 
Checking Component Store
(f)    CSI F Mark Missing    0x00000002    f!dot3.mof    amd64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_f480a6036336c07e    
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote amd64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_f480a6036336c07e\f!dot3.mof: dot3.mof

Will SP1 install now?
 
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