[SOLVED] Windows Update Error code 800B0100 - Unknown Error

rapozaum · Feb 4, 2014

I just formatted my pc and I can't get past these two updates:
KB2345886 and KB976932

Windows update gives the message with the 800B0100 error code.
Not sure if it's related, but I'm using the ESET Nod 32 Antivirus.

What should I do?

Thanks in advance.

EDIT: Forgot to say: Win 7 Ultimate

tom982 · Feb 4, 2014

Hello rapozaum, welcome to Sysnative!

Can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Centre

Post the log when finished:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

rapozaum · Feb 4, 2014

Thanks Tom. Such a quick reply! Wow!

Downloaded, installed, restarted and still no joy updating.
Funny thing is that 6 others updates happenned, but these two won't...

The log is attached.

Tekno Venus · Feb 5, 2014

Hi there,

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Kind regards,
Stephen

rapozaum · Feb 5, 2014

New log attached.

Tekno Venus · Feb 5, 2014

Perfect!

Give Windows Update a try again and let me know how it goes. :)

Stephen

rapozaum · Feb 5, 2014

Thanks for the effort!

Well, one of them went through, but KB2345886 stills fails!

KB976932 installed!

Tekno Venus · Feb 5, 2014

Was the error code 0x8024200D per chance?

If so, please download and install the update manually from here: Download Update for Windows 7 for x64-based Systems (KB2345886) from Official Microsoft Download Centre

Stephen

rapozaum · Feb 5, 2014

Nah.. Same 800B0100 error :/
Should I still update it manually?

Tekno Venus · Feb 5, 2014

Give it a go.

rapozaum · Feb 5, 2014

Hooray!
Download, installed and voilá!

Thanks everyone! No error so far (one different update going on atm).
Btw, what if this error shows up again? Am I wrong or we didn't solve the error, we just went another way to update (not complaining, just trying to understand!)?

Tekno Venus · Feb 5, 2014

That's great news! :)

I highly doubt the error will occur again. The reason we had to install on of the updates manually is explained nicely below:

The deal is, with error codes 0x800B0100 and 0x800F0900 (effectively the same problem with the same fix of repairing corrupt .cat, .mum. and .manifest files in SURT log) sometimes (sporadically with no known precise causes/correlations) the updates which were corrupt or have in the past failed will continue to fail through the Windows Update interface with error code 0x8024200D (ERROR_DS_ATTRIBUTE_OR_VALUE_EXISTS). Fortunately, the fix is simply: install manually from microsoft.com.

In this case, the 0x8024200D error wasn't displayed, instead it showed the original 0x800B0100 error. However, it seemed that the 0x8024200D error was the underlying error.

The SURT log you sent me shows that all the corruptions have been repaired:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-02-05 14:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_1_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2345886_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum        Line 1: 
(fix)    CBS MUM Corrupt    CBS File Replaced    Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.
(fix)    CBS Paired File    CBS File also Replaced    Package_for_KB2345886~31bf3856ad364e35~amd64~~6.1.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab2.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 642
 Found 3 errors
 Fixed 3 errors
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

You should be safe to go now, it is unlikely you will receive that error again. If you do get that error again, or a different error, just let me know and I'll fix it for you. :)

Stephen

rapozaum · Feb 5, 2014

I understand! Windows being Windows, afterall.

Anyway, thanks so much for your time.
I think this thread can be closed. In case I get another error like this, I get in touch!

And again, THANK YOU! :)

Tekno Venus · Feb 5, 2014

You're most welcome, glad I could help.

Marked as solved.

Stephen

rapozaum · Feb 6, 2014

Uuuh.. Hello again?

Got the same error again :/ But now it is the Service Pack one that won't install.

To Tekno Venus: After the issue I mentioned to you via PM.

EDIT: Error code C0000135, this time

tom982 · Feb 6, 2014

Hi rapozaum,

I'm just stopping by whilst Stephen so all the information he requires is awaiting his return.

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach CBS.zip to your next post please!

Tom

rapozaum · Feb 6, 2014

Thanks Tom!

There you go. CBS folder link: https://dl.dropboxusercontent.com/u/57297157/CBS.rar
Couldn't attach to the forum...

Tekno Venus · Feb 6, 2014

Hi again,

Can you run SURT once more for me please:

Run the System Update Readiness Tool (SURT)

Download the System Update Readiness Tool from Microsoft --> here <-- Please save the tool to a convenient location as it may be necessary to run it again.
After the download has completed, double-click the file and wait while it initializes.
Click Yes to begin installation. Please note it may take some time to complete and may appear to stall whilst installing. Don't worry, this is perfectly normal behaviour. Also note, whilst I say "installing", it's actually running the tool and can therefore be "installed" (run) repeatedly.

Export CBS folder

Click the Start button :startorb: then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this new file to your next post.

Stephen

rapozaum · Feb 6, 2014

https://dl.dropboxusercontent.com/u/57297157/CBS.rar

CBS folder after the SURT.
Disconsider the latter link.

Tekno Venus · Feb 6, 2014

Hi,

SURT has repaired an F-Mark in the registry which is good -

Code:

Checking Component Store
(f)    CSI F Mark Missing    0x00000002    f!dot3.mof    amd64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_f480a6036336c07e    
(fix)    CSI F Mark Missing    CSI Registry Item Repaired    Wrote amd64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7601.17514_none_f480a6036336c07e\f!dot3.mof: dot3.mof

Will SP1 install now?

[SOLVED] Windows Update Error code 800B0100 - Unknown Error

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