Windows update error: Code 80070424

R

rtsai

Member
Joined
Oct 23, 2014
Posts
10
Hi! I have been trying to troubleshoot this windows update error 80070424 on a Windows 7 Home Premium x64 edition.

I have used the Windows Update Diagnostic a few times and got the error code 0x8007005 (CheckSURlog.zip attached).View attachment CheckSURLog.zip

Through reading troubleshooting online, I have figured out that the trustedinstaller.exe was not in the correct directory (now copied from another directory into window/servicing. However, I am missing the Windows Modules Installer service. Windows Update and Workstation services are there and running.

Windows6.1-KB947821-v33-x64 also has been run multiple times with success, but no change in error.

Hope these are also informative.
View attachment CBS.zipView attachment SFCFix.txt

Thank you in advance for the help!
 
That error indicates that a service has been uninstalled.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
 
Thanks for the reply NoelDP

Report below:

Farbar Service Scanner Version: 21-07-2014
Ran by (administrator) on 23-10-2014 at 22:48:17
Running from "C:\Users\Downloads"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************


Internet Services:
============


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.




Windows Firewall:
=============


Firewall Disabled Policy:
==================




System Restore:
============


System Restore Disabled Policy:
========================




Action Center:
============




Windows Update:
============


Windows Autoupdate Disabled Policy:
============================




Windows Defender:
==============


Other Services:
==============




File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed




**** End of log ****
 
OK - so it's not a direct WU service involved...
let's take a tangent...
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
 
Ok. Sticker says "Windows 7 Home Prem OA"

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {1BEE6258-C4A4-4CE5-945C-4BF94EB01586}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BEE6258-C4A4-4CE5-945C-4BF94EB01586}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2711496286-3172641857-3539457676</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5732Z </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V3.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20100122000000.000000+000</Date></BIOS><HWID>F9B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8E2C1EC90161ED6</Val><Hash>Xe5meUYP7oF3kFUXhh99wy5OtPQ=</Hash><Pid>81599-875-6479441-65009</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7600.16385


Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3102009
Installation ID: 021341502215965170328413530490063712744560754102079761
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 10/23/2014 11:38:41 PM


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2014 15:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqhSXBJpxAMgVAwHrjZ+XazofvRGyg==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
 
That rules out the SPP services as well :(
We'll have to cast a wider net...

I need to see your event logs...
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
 
Just proceeded to shutdown the computer and it started to install 35 updates... Not sure how I got 35 updates that needed to be installed.
 
Ok all the updates were for office and sliverlight, so non-windows. The error is the same with windows update.
 
Please open an Elevated Command Prompt, and run the following commands
Code: 
SC CONFIG dgivecp start= disabled
SC QC LanManServer
SC QC TrustedInstaller
REG QUERY HKLM\SOFTWARE\Classes\CLSID\{752073A1-23F2-4396-85F0-8FDB879ED0ED}
REG QUERY HKLM\SOFTWARE\Classes\AppID\TrustedInstaller.exe
REG QUERY HKLM\SOFTWARE\Classes\AppID\{752073A2-23F2-4396-85F0-8FDB879ED0ED}
  
.

Post the results.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 
Thanks for the step by step instructions. Looks like the trustedinstaller still doesn't work.



Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>SC CONFIG dgivecp start= disabled
[SC] ChangeServiceConfig SUCCESS


C:\Windows\system32>SC QC LanManServer
[SC] QueryServiceConfig SUCCESS


SERVICE_NAME: LanManServer
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Server
DEPENDENCIES : SamSS
: Srv
SERVICE_START_NAME : LocalSystem


C:\Windows\system32>SC QC TrustedInstaller
[SC] OpenService FAILED 1060:


The specified service does not exist as an installed service.




C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{752073A1-23F2-4396-85
F0-8FDB879ED0ED}


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{752073A1-23F2-4396-85F0-8FDB879ED0ED}


(Default) REG_SZ Component Based Servicing Session
AppID REG_SZ {752073A2-23F2-4396-85F0-8FDB879ED0ED}




C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\AppID\TrustedInstaller.exe


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\TrustedInstaller.exe
AppID REG_SZ {752073A2-23F2-4396-85F0-8FDB879ED0ED}




C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\AppID\{752073A2-23F2-4396-85
F0-8FDB879ED0ED}
 
That has at least isolated the problem - I wonder why Farbar didn't pick up on it?

I'll post a fix soon...
 
We'll have to adjust permissions later, assuming this patch works at all...


I've uploaded a file - TIsvc.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file TIsvc.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Then open an Elevated Command Prompt, and run the following commands.

SC START TrustedInstaller
SC QUERYEX TrustedInstaller

post the results.

Assuming the output from the first command is either 'success', or 'already started', then try a new Check for Updates, and attempt to install ONE update (the oldest) only - what happens now?
 
Doesn't seem to find TrustedInstaller.


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>SC START TrustedInstaller
[SC] StartService: OpenService FAILED 1060:


The specified service does not exist as an installed service.




C:\Windows\system32>SC QUERYEX TrustedInstaller
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:


The specified service does not exist as an installed service.
 
Sounds like you got an error message when you used the REG file??
Let's have a look at the registry.

Open an Elevated Command Prompt, and run the following commands:

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\TrustedInstaller
REG QUERY HKLM\SYSTEM\ControlSet001\services\TrustedInstaller
REG QUERY HKLM\SYSTEM\ControlSet002\services\TrustedInstaller

post the results.
 
I had no issue with the REG file. After re-reading your entry this morning, I realized I missed the "reboot" after the registry merge late last night. 1st update installation successful! Now I'll try to finish updating everything.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top