[SOLVED] Windows update error code 0x800f0831 and dism failure 0x80240021

[Joris]

Hello,

On a server Windows 2012 R2 I'm unable to install OS updates. Adobe Flash, Visual c++ updates works but not Windows updates;

Package KB4556846 failed to be changed to the Installed state. Status: 0x800f0831.

Tried:
sfc /scannow - > Windows Resource Protection found corrupt files but was unable to fix
Dism /Online /Cleanup-Image /CheckHealth -> The component store is repairable.
DISM.exe /Online /Cleanup-image /Restorehealth -> failed with error 0x80240021
Dism /Online /Cleanup-Image /StartComponentCleanup -> Operation completed successfully
DISM.exe /Online /Cleanup-image /Restorehealth -> failed with error 0x80240021

CBS log file:

(p) CSI Payload Corrupt amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat Repair failed: Missing replacement payload. (p) CSI Payload Corrupt x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat Repair failed: Missing replacement payload. (p) CSI Payload Corrupt x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_6f3eab79874eed91\icrav03.rat Repair failed: Missing replacement payload. (p) CSI Payload Corrupt amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_cb5d46fd3fac5ec7\icrav03.rat Repair failed: Missing replacement payload. 020-06-16 15:32:26, Info CBS SQM: CheckSur: hrStatus: 0x80240021 [WU_E_TIME_OUT], download Result: 0x800f0949 [CBS_E_SOURCE_MISSING_FROM_WU_EXPRESS] 2020-06-16 15:32:26, Info CBS Count of times corruption detected: 1 2020-06-16 15:32:26, Info CBS Seconds between initial corruption detections: -1 2020-06-16 15:32:26, Info CBS Seconds between corruption and repair: -1 2020-06-16 15:32:32, Info CBS IOCTL_STORAGE_QUERY_PROPERTY query failed 2020-06-16 15:32:32, Info CBS SQM: Upload requested for report: CheckSurSqm, session id: 142858, sample type: Standard 2020-06-16 15:32:32, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard 2020-06-16 15:32:32, Info CBS Failed to run Detect and repair. [HRESULT = 0x80240021 - WU_E_TIME_OUT] 2020-06-16 15:32:34, Info CBS Reboot mark cleared 2020-06-16 15:32:34, Info CBS Winlogon: Deregistering for CreateSession notifications 2020-06-16 15:32:34, Info CBS Winlogon: Stopping notify server 2020-06-16 15:32:34, Info CBS Winlogon: Unloading SysNotify DLL 2020-06-16 15:32:34, Error CBS Session: 30819288_4138076512 failed to perform store corruption detect and repair operation. [HRESULT = 0x80240021 - WU_E_TIME_OUT] 2020-06-16 15:32:34, Info CBS Exec: Processing complete, session(Corruption Repairing): 30819288_4138076512 [HRESULT = 0x80240021 - WU_E_TIME_OUT] 2020-06-16 15:32:34, Info CBS Session: 30819288_4138076512 finalized. Download error: 0x80240021 [WU_E_TIME_OUT], Reboot required: no [HRESULT = 0x80240021 - WU_E_TIME_OUT] 2020-06-16 15:32:34, Info CBS Failed to FinalizeEx using worker session [HRESULT = 0x80240021] 2020-06-16 15:33:21, Info CBS Session: 30819298_3015292996 initialized by client WindowsUpdateAgent. 2020-06-16 15:35:21, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP 2020-06-16 15:35:21, Info CBS TiWorker signaled for shutdown, going to exit. 2020-06-16 15:35:21, Info CBS Ending the TiWorker main loop. 2020-06-16 15:35:21, Info CBS Starting TiWorker finalization. 2020-06-16 15:35:21, Info CBS Ending the TrustedInstaller main loop. 2020-06-16 15:35:21, Info CBS Starting TrustedInstaller finalization. 2020-06-16 15:35:21, Info CBS Ending TrustedInstaller finalization. 2020-06-16 15:35:21, Info CBS Ending TiWorker finalization.

DISM & CBS log files in attachment.

 

[Sysnative Windows Update]

Hi!



SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[Joris]

I have attacched the CBS log files and SFCFix.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-06-17 09:40:32.268
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .zip script file at C:\Users\jth\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat

Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat to C:\Windows\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_6f3eab79874eed91\icrav03.rat to C:\Windows\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_6f3eab79874eed91\icrav03.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_cb5d46fd3fac5ec7\icrav03.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19236_none_cb5d46fd3fac5ec7\icrav03.rat.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_6f07c92387782cad\icrav03.rat
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19724_none_cb2664a73fd59de3\icrav03.rat
PowerCopy:: directive completed successfully.

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[Joris]

Thanks new update

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\icrav03.rat
Successfully took permissions for file or folder C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\msrating.dll
Successfully took permissions for file or folder C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\ticrf.rat
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\icrav03.rat
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\msrating.dll
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\ticrf.rat

Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\icrav03.rat to C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\icrav03.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\msrating.dll to C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\msrating.dll.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\ticrf.rat to C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\ticrf.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\icrav03.rat to C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\icrav03.rat.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\msrating.dll to C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\msrating.dll.
Successfully copied file C:\Users\jth\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\ticrf.rat to C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\ticrf.rat.

Successfully restored ownership for C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\icrav03.rat
Successfully restored permissions on C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\icrav03.rat
Successfully restored ownership for C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\msrating.dll
Successfully restored permissions on C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\msrating.dll
Successfully restored ownership for C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\ticrf.rat
Successfully restored permissions on C:\Windows\Winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\ticrf.rat
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\icrav03.rat
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\icrav03.rat
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\msrating.dll
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\msrating.dll
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\ticrf.rat
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\ticrf.rat
PowerCopy:: directive completed successfully.


Successfully processed all directives.

 

[Sysnative Windows Update]

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

 

[Joris]

Download link components: COMPONENTS.zip (27.73MB) - SendSpace.com

reboot was not necessary.

 

[Sysnative Windows Update]

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Joris]

Thanks for the update but did not fix the issue yet maybe I need to reboot the server first?

fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
DeleteValue:HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a|f!icrav03.rat
DeleteValue:HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80|f!icrav03.rat
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a]
"f!icrav03.rat"=dword:00000001
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80]
"f!icrav03.rat"=dword:00000001
EndRegedit:
*****************

Error: (0) Failed to create a restore point.

========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

The operation completed successfully.


========= End of CMD: =========

"HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_6f3bd82b87516e4a\\f!icrav03.rat" => removed successfully
"HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19204_none_cb5a73af3faedf80\\f!icrav03.rat" => removed successfully
Registry ====> The operation completed successfully.

 

[Sysnative Windows Update]

Yes, then run DISM and attach CBS.log.

 

[Joris]

Server rebooted
runned -> DISM.exe /Online /Cleanup-image /Restorehealth -> The operation completed successfully
That seems to be fine already but the update intself does not install yet.

Package KB4561666 failed to be changed to the Installed state. Status: 0x800f0831.

CBS log in attachment;

 

[Sysnative Windows Update]

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows8.1-KB4019215-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4019215-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

Note: If you get the message that no packages that require processing were found, use the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4019215-x64.cab\Windows8.1-KB4019215-x64.cab

If successful, retry one of the updates that failed and attach CBS.log if it fails again.

 

[Joris]

Hello,

Thanks again for your reply

 An error occurred trying to open - C:\Users\user\Desktop\Windows8.1-KB4019215-x64.cab Error: 0x80070003

I have attached the DISM lo file

 

[Sysnative Windows Update]

Try the second command.

 

[Joris]

Thanks so much the update is finally installed again.

Only the second command worked with the extracted CAB: dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4019215-x64.cab\Windows8.1-KB4019215-x64.cab

 

[Sysnative Windows Update]

Awesome!

Does Windows Update work fine now?

 

[Joris]

Yes all updates are installed fine now.
Many thanks again.

 

[Sysnative Windows Update]

Awesome!