[SOLVED] Windows Update Error - blank Update Window

fasdel · May 15, 2024

Hello,
great that you offer such a service here.

I have the problem that the update window remains completely empty and no more updates can be made.

sfc /scannow leads to the following error :

Windows Resource Protection could not start the repair service.

Dism /Online /Cleanup-Image /RestoreHealth

2024-05-15 12_19_31-Administrator_ Command Prompt.png

Thank you for your help

2024-05-15 12_12_02-(2) New thread _ Sysnative Forums.png

Maxstar · May 25, 2024

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

fasdel · May 28, 2024

Attached FRST.txt and Addition.txt

Maxstar · May 28, 2024

Hi,

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

fasdel · May 28, 2024

Attached Fixlog.txt

Maxstar · May 28, 2024

Export registry key as hive file.

Open the Start menu of Windows and type CMD.
When you see Command Prompt on the list, select the option Run as administrator.
Copy and paste the following command into the command prompt and press enter.

Code:

reg save "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"

Once done, a file will appear on your desktop, called Services.hiv.
ZIP this file and attach it to your next reply.

fasdel · May 28, 2024

Attached Services.zip

Maxstar · May 28, 2024

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

fasdel · May 28, 2024

Attached SFCFix.txt

Maxstar · May 28, 2024

Start the

Farbar Recovery Scan Tool again.

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

fasdel · May 28, 2024

Attached FRST.txt and Addition.txt

Maxstar · May 28, 2024

Please do the following first to perform a complete scan of this system.

Download

ESET Online Scanner and save it to your desktop.

Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
When the tool opens select the English language and click on Get Started.
Accept the license agreement, and select in the "Before we start..." screen the following options:
- No thanks, I am not interested. (if you don't want to share anonymous data with ESET.)
- Enable feedback system (recommended).
Click on Continue and click on the Full Scan option.
Select Enable ESET to detect and quarantine potentially unwanted applications - then click Start scan. (This may take some time.)
When the scan is ready and if threats have been detected, select Save scan log. Save it to your desktop as Eset.txt. Click on Continue.
ESET Online Scanner will now ask if you'd like to turn on the Periodic Scan feature. Disable this option if you don't want to plan the periodic scan.
Click on Continue If you left feedback, click Submit and continue. If not, Close without feedback.
Attach the scan log Eset.txt to your next reply.

fasdel · May 28, 2024

Attached Eset.txt

fasdel · May 28, 2024

After a restart the Windows update works again, thank you very much for the professional help.

Maxstar · May 29, 2024

Hi,

You're welcome. I assume all updates were also installed without any issues?

fasdel · May 29, 2024

Yes, all updates have been fully installed and I am back up to date.

Maxstar · May 29, 2024

Great, glad to hear this system up-to-date now...

[SOLVED] Windows Update Error - blank Update Window

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Windows Update Moderator, Security Analyst