[SOLVED] Windows Update Error - blank Update Window

[fasdel]

Hello,
great that you offer such a service here.

I have the problem that the update window remains completely empty and no more updates can be made.

sfc /scannow leads to the following error :

Windows Resource Protection could not start the repair service.

Dism /Online /Cleanup-Image /RestoreHealth



Thank you for your help

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[fasdel]

Attached FRST.txt and Addition.txt

 

[Maxstar]

Hi,

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[fasdel]

Attached Fixlog.txt

 

[Maxstar]

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"

• Once done, a file will appear on your desktop, called Services.hiv.
• ZIP this file and attach it to your next reply.

 

[fasdel]

Attached Services.zip

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[fasdel]

Attached SFCFix.txt

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[fasdel]

Attached FRST.txt and Addition.txt

 

[Maxstar]

Please do the following first to perform a complete scan of this system.

Download

ESET Online Scanner and save it to your desktop.

• Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
• When the tool opens select the English language and click on Get Started.
• Accept the license agreement, and select in the "Before we start..." screen the following options:
  • No thanks, I am not interested. (if you don't want to share anonymous data with ESET.)
  • Enable feedback system (recommended).
• Click on Continue and click on the Full Scan option.
• Select Enable ESET to detect and quarantine potentially unwanted applications - then click Start scan. (This may take some time.)
• When the scan is ready and if threats have been detected, select Save scan log. Save it to your desktop as Eset.txt. Click on Continue.
• ESET Online Scanner will now ask if you'd like to turn on the Periodic Scan feature. Disable this option if you don't want to plan the periodic scan.
• Click on Continue If you left feedback, click Submit and continue. If not, Close without feedback.
• Attach the scan log Eset.txt to your next reply.

 

[fasdel]

Attached Eset.txt

 

[fasdel]

After a restart the Windows update works again, thank you very much for the professional help.

 

[Maxstar]

Hi,

You're welcome. I assume all updates were also installed without any issues?

 

[fasdel]

Yes, all updates have been fully installed and I am back up to date.

 

[Maxstar]

Great, glad to hear this system up-to-date now...