windows update error 80242014

[srkjd]

Unable to run windows updates.

constatntly rebooting on pending reboot.

Ran SFCfix.exe without any errors. Log attached

Please help I don't want to re-image this pc..:huh:

 

[srkjd]

The CBS logfiles are 30mb plus so guessing to big to upload. will try sending via SFCscript

 

[srkjd]

SFCfixscript upload has been sent through

 

[LogBot]

Logfile submission from srkjd

Logfile submission from srkjd.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-03/5681.zip

 

[Go The Power]

Hello and welcome to the forum.

For some reason the zip file provided is not extracting for me.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[srkjd]

Thanks for the reply Power. As requested logs and CBS files are below.


Check SUR.log:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-05 08:44

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 669
No errors detected

CheckSUR.persist.log:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-05 08:44

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 669
No errors detected



CBS.zip: https://www.dropbox.com/s/cholv2xt8hague1/CBS.zip?dl=0

 

[Go The Power]

Thanks, nothing is really standing out in these logs.

Please run Windows update (let it fail) then upload the following logs:

Windows Update Log

1. Click on the Start button -> Inside the search box copy and paste the following command
   cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
2. Please go to your desktop and attach WindowsUpdate.txt to your next post
   

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[srkjd]

As requested logs linked below.

windows update log: https://www.dropbox.com/s/grzk3wf6it1vrse/WindowsUpdate.txt?dl=0

CBS log: https://www.dropbox.com/s/qwv4ahfnp9xcmqn/cbs.txt?dl=0

 

[Go The Power]

This specific error is not shoeing in either log, what is the update KB number it is failing on? Any errors starting with 8024xxxx refer to the Windows Update Agent, I am seeing a lot of errors in your WU log starting with 8024xxxx. These ones are a little bit more tricky to deal with, can you please answer the following questions:

What are all the security programs you have installed? Also what are all the past security programs you had installed? Even if they are the ones that were preinstalled with the system?
Are you using any type of Proxy or VPN?

I am starting to think this might be a connection issue authenticating with WUA.

 

[srkjd]

This specific error is not shoeing in either log, what is the update KB number it is failing on? Any errors starting with 8024xxxx refer to the Windows Update Agent, I am seeing a lot of errors in your WU log starting with 8024xxxx. These ones are a little bit more tricky to deal with, can you please answer the following questions:

What are all the security programs you have installed? Also what are all the past security programs you had installed? Even if they are the ones that were preinstalled with the system?
Are you using any type of Proxy or VPN?

I am starting to think this might be a connection issue authenticating with WUA.

Thanks for reply, it's failing with update KB3006137

It still displays as "Pending" and requires a reboot. The PC installs the other updates fine though.

The PC has Sophos AV installed, I even uninstalled this and tried again without any luck. It does use a proxy however I've enabled\disabled this and it's still the same problem. The other PCs do not have this problem with the proxy.

 

[Go The Power]

I would like to just try and reset the network settings first:

Click on Start=> All Programs => Accessories and right click on Command Prompt, select "Run as Administrator" => Inside the command window please copy and past each line one by one and press enter after each line.

netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
netsh winsock reset catalog

Restart the computer after.

Try Windows Update again.

You may have to reconfigure the proxy after,

 

[srkjd]

Still not working.

I've attached screenshot showing the pending updates. It constantly keeps asking for a reboot and I'm unable to force an update online.

 

[Go The Power]

Please navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command
   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
   REG QUERY HKLM\COMPONENTS >1&& notepad 1
   
4. Please wait for this to Finish before continuing with rest of the steps.
   

Please also export the following registry keys, add them into a zip and attach to this post:

1. Click on the Start
   
   button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\
   
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file Update (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive

 

[srkjd]

Hi Power

I followed an ms article and deleted the following HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

After a couple of reboots it did the windows update installs and I had to delete the key once more. However currently now it's not showing the restart message and is showing windows is upto date.

I've uploaded the files as requested. I'll give it another week and see if deleting that key has resolved this.

 

[Go The Power]

Hello srkjd

Sorry for the delay, I have just returned from my holidays.

Are updates still failing on this machine?

Which article did you follow BTW?

Thanks

 

[srkjd]

Hello srkjd

Sorry for the delay, I have just returned from my holidays.

Are updates still failing on this machine?

Which article did you follow BTW?

Thanks

Hi Power

Hope you had a good break

Sorry I cant find article but it was linked on the ms social technet forums. I've been on holiday myself so will check this wednesday when I'm onsite whethere the PC still has problems.

 

[Go The Power]

Hope you enjoyed your time off.

Boot into the Windows RE mode: How to use the Windows 7 System Recovery Environment Command Prompt

Once the command Window is displayed please follow the below steps.

First command to enter is wmic logicaldisk get name. you will be given a similar output to:

X:\Sources>wmic logicaldisk get name
Name
C:
D:
E:
X:

Now when you are in the RE the drive letters will often move around. start with the first letter that was provided in the list and enter in the following command (for this example we will use C:\ as it is the first one)

dir C:\
-This will display all the folders in the root drive of C

Can you see a folder called C:\Windows in list?
-If you can see C:\Windows then run the DISM command as DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

If you can not see the Windows folder move onto the next Drive letter that we obtained with wmic logicaldisk get name and type in dir <DRIVE LETTER> (replace <DRIVE LETTER> with the drive you would like to check), can you see the Windows Folder?
-If yes, enter in the following command DISM /Image:C:\ /Cleanup-Image /RevertPendingActions and changed the C to what ever Drive letter has the Windows folder

Its just a case of going through each drive letter that was produced from the first list until the Windows folder is found then run the DISM command on that drive

 

[srkjd]

Hi Power

I looked at the PC yesterday and it's updating fine. Guess it must have been that regkey. Even the WSUS server is reporting the PC is fully updated.

Hope you enjoyed your time off.

Boot into the Windows RE mode: How to use the Windows 7 System Recovery Environment Command Prompt

Once the command Window is displayed please follow the below steps.

First command to enter is wmic logicaldisk get name. you will be given a similar output to:

X:\Sources>wmic logicaldisk get name
Name
C:
D:
E:
X:

Now when you are in the RE the drive letters will often move around. start with the first letter that was provided in the list and enter in the following command (for this example we will use C:\ as it is the first one)

dir C:\
-This will display all the folders in the root drive of C

Can you see a folder called C:\Windows in list?
-If you can see C:\Windows then run the DISM command as DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

If you can not see the Windows folder move onto the next Drive letter that we obtained with wmic logicaldisk get name and type in dir <DRIVE LETTER> (replace <DRIVE LETTER> with the drive you would like to check), can you see the Windows Folder?
-If yes, enter in the following command DISM /Image:C:\ /Cleanup-Image /RevertPendingActions and changed the C to what ever Drive letter has the Windows folder

Its just a case of going through each drive letter that was produced from the first list until the Windows folder is found then run the DISM command on that drive

 

[Go The Power]

Ah that is good to know.