[SOLVED] Windows update error 800B0100 when installing Windows 7 Service Pack 1 for x64

[matanhale]

I have had this issue for a while, but I've not been able to sort it.
When I try to update to Service Pack 1 for windows 7 Home Premium x64 I constantly get error 800B0100.
I have tried running the Windows Update readiness tool and Windows automatic troubleshooter linked in the Microsoft support article pertaining to this error, but with no results.
I'm running Microsoft Security Essentials and have tried the update with it turned on and also with it disabled.

I've noticed that you've been able to help out a few people with this issue - think they've submitted a checksur log...how do I do this?

thanks

 

[Go The Power]

Hello matanhale and welcome to the forums :)

To get a copy and of the SURT logs (Checksur.log) please go to the following location:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Can you please Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[matanhale]

Thanks for getting back to me. Here is the content of the first log
C:\Windows\Logs\CBS\CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-11 03:06
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1580
 No errors detected

[\CODE]


[/B]Here is the contents of the second log
[B]C:\Windows\Logs\CBS\CheckSUR.persist.log[/B]
[CODE]


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-07-09 16:09
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 674
 No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-07-12 23:20
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 988
 No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2014-01-06 02:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1291
 No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-08-11 03:06
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1580
 No errors detected

If you need any other info, please let me know

thanks

 

[Go The Power]

Thanks matanhale,

No corrupt files are appearing. Please do the following:

Software Distribution rename

• Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
• Entre in the following commands:
  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv

Once completed please try and run windows update again.

 

[matanhale]

Hi,

It worked - thanks so much!! It took a while, but got there eventually. I am now downloading updates to internet explorer

thanks again :thumbsup2:

 

[Go The Power]

Hello,

Glad to hear that everything is working right now :)