Windows update error 800B0001

L

LPs

Member
Joined
Nov 25, 2015
Posts
7
Windows update on my Windows 8.1 stops working with error 800B0001.

I performed sfc /scannow and it tells me

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

I attached my CBS.log file.

Any help is appreciated.
 

Attachments

Hi and welcome to Sysnative. Let's start out with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Excellent. One more scan please.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
The command doesn't work.
It gives me the following:

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealt


Deployment Image Servicing and Management tool
Version: 6.3.9600.17031


Image Version: 6.3.9600.17031




Error: 87


The restorehealt option is not recognized in this context.
For more information, refer to the help.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Sorry, my mistake.

The file is too big, I link you the file on SendSpace

https://www.sendspace.com/file/ogocjd

BTW Dism command fails as follows

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth


Deployment Image Servicing and Management tool
Version: 6.3.9600.17031


Image Version: 6.3.9600.17031


[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.


Error: 0x800f081f


DISM failed. No operation was performed.
For more information, review the log file.


The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Thanks. The following are corrupt. We'll fix these.

Code: 
Checking System Update Readiness.
(p) CSI Payload Corrupt   wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashUtil_ActiveX.exe
Repair failed: Missing replacement payload.
(p) CSI Payload Corrupt   x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.16459_none_a0e970610dc75bc0\AcGenral.dll
Repair failed: Missing replacement payload.
(p) CSI Payload Corrupt   x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.16477_none_a0d1cff50dd960f4\AcGenral.dll
Repair failed: Missing replacement payload.
(p) CSI Payload Corrupt   x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.16412_none_a10dae0b0dad3a9b\AcGenral.dll
Repair failed: Missing replacement payload

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Now that your logs are clear let's address that error that you are getting. Is this a corporate machine by chance? Does the machine get updates from a WSUS server?
 
Yes, it is on a corporate network.
AFAIK updates are not managed by the system.
I try to ask to our ICT service.
 
OK, let me know. This error is very commonly associated with an issue communicating with a WSUS server on a corporate network.
 
Yesterday I told to our ICT that was probably a problem on WSUS and today, magically, updates reappared...

Thank you very much for support.
 
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