Windows Update Error 80080005

Sharukh10 · Jul 10, 2014

Recently i haven't been able to run windows update my screen looks like this.

.

Along with this my browsers/other applications are freezing much more regularly.

i have run superantispyware and malwarebytes both came up clean. I also ran microsoft update standalone Package but this didn't work.

I can't upload my CBS.zip file for some reason. It says it is uploading and the % comes up to 100 but then it never shows up in my home.

Thanks

Sharukh10 · Jul 10, 2014

Is there anyone i can email the CBS file to i have no idea why the file upload manager won't let me upload it.

Tekno Venus · Jul 11, 2014

Please upload it to a free file sharing site such as Dropbox, SendSpace or Ge.tt

Stephen

Sharukh10 · Jul 12, 2014

Hi,

Thanks for reply

https://www.sendspace.com/file/5zrebs

Also another symptom is that my computer will often freeze after opening up a web browser etc for like 20-30 seconds and i might get a message like this one below.

Tekno Venus · Jul 12, 2014

Hi,

There's quite a few of this type of error in your SURT log:

Code:

(f)    CSI Could Not Open file    0x0000045D    winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\CbsMsg.dll    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b    
(f)    CSI Could Not Open file    0x0000045D    winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\CbsMsg.dll    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b    
(f)    CSI Could Not Open file    0x0000045D    winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\CbsMsg.dll    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b    
(f)    CSI Could Not Open file    0x0000045D    winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\CbsMsg.dll    amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f

A quick check shows that 0x45D means ERROR_IO_DEVICE

Code:

C:\Users\Stephen>err 0x0000045D
# for hex 0x45d / decimal 1117 :
  ERROR_IO_DEVICE                                               winerror.h
# The request could not be performed because of an I/O device
# error.

Whilst replacing the file isn't too much of a challenge, that specific error code would imply to me that there is an issue with your HDD. Let's check your HDD. Also, if you aren't making regular backups of your computer, now would be a good time to start just in case it is a sign of a failing HDD - so do that before you continue!

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Stephen

Sharukh10 · Jul 12, 2014

Code:

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013


------< Log generate on 7/12/2014 3:55:01 PM >------
Category: 0
Computer Name: Sharukh-THINK
Event Code: 1001
Record Number: 268840
Source Name: Microsoft-Windows-Wininit
Time Written: 07-12-2014 @ 19:52:23
Event Type: Information
User: 
Message: 


Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows7_OS.




A disk check has been scheduled.
Windows will now check the disk.                         


CHKDSK is verifying files (stage 1 of 3)...
Read failure with status 0xc0000185 at offset 0xc2e7a000 for 0x1000 bytes.
File record segment 47592 is unreadable.
Read failure with status 0xc0000185 at offset 0xc2e7a000 for 0x1000 bytes.
File record segment 47593 is unreadable.
Read failure with status 0xc0000185 at offset 0xc2e7a000 for 0x1000 bytes.
File record segment 47594 is unreadable.
Read failure with status 0xc0000185 at offset 0xc2e7a000 for 0x1000 bytes.
File record segment 47595 is unreadable.
Read failure with status 0xc0000185 at offset 0x1848666000 for 0x1000 bytes.
File record segment 967408 is unreadable.
Read failure with status 0xc0000185 at offset 0x1848666000 for 0x1000 bytes.
File record segment 967409 is unreadable.
Read failure with status 0xc0000185 at offset 0x1848666000 for 0x1000 bytes.
File record segment 967410 is unreadable.
Read failure with status 0xc0000185 at offset 0x1848666000 for 0x1000 bytes.
File record segment 967411 is unreadable.
Read failure with status 0xc0000185 at offset 0x184e6a9000 for 0x1000 bytes.
File record segment 1065980 is unreadable.
Read failure with status 0xc0000185 at offset 0x184e6a9000 for 0x1000 bytes.
File record segment 1065981 is unreadable.
Read failure with status 0xc0000185 at offset 0x184e6a9000 for 0x1000 bytes.
File record segment 1065982 is unreadable.
Read failure with status 0xc0000185 at offset 0x184e6a9000 for 0x1000 bytes.
File record segment 1065983 is unreadable.
Read failure with status 0xc0000185 at offset 0x184ea79000 for 0x1000 bytes.
File record segment 1069884 is unreadable.
Read failure with status 0xc0000185 at offset 0x184ea79000 for 0x1000 bytes.
File record segment 1069885 is unreadable.
Read failure with status 0xc0000185 at offset 0x184ea79000 for 0x1000 bytes.
File record segment 1069886 is unreadable.
Read failure with status 0xc0000185 at offset 0x184ea79000 for 0x1000 bytes.
File record segment 1069887 is unreadable.
  1078784 file records processed.                                         


File verification completed.
  1005 large file records processed.                                   


Read failure with status 0xc0000185 at offset 0xc2e7a000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0xc2e7a400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0xc2e7a800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0xc2e7ac00 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x1848666000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x1848666400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x1848666800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x1848666c00 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184e6a9000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184e6a9400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184e6a9800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184e6a9c00 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184ea79000 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184ea79400 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184ea79800 for 0x400 bytes.
Read failure with status 0xc0000185 at offset 0x184ea79c00 for 0x400 bytes.
  16 bad file records processed.                                     


  2 EA records processed.                                           


  77 reparse records processed.                                      


CHKDSK is verifying indexes (stage 2 of 3)...
Index entry ReadOutLoud.ITA of index $I30 in file 0x453 points to unused file 0x10533e.
Deleting index entry ReadOutLoud.ITA in index $I30 of file 1107.
Index entry READOU~1.ITA of index $I30 in file 0x453 points to unused file 0x10533e.
Deleting index entry READOU~1.ITA in index $I30 of file 1107.
Index entry ReadOutLoud.JPN of index $I30 in file 0x455 points to unused file 0x10533c.
Deleting index entry ReadOutLoud.JPN in index $I30 of file 1109.
Index entry READOU~1.JPN of index $I30 in file 0x455 points to unused file 0x10533c.
Deleting index entry READOU~1.JPN in index $I30 of file 1109.
Read failure with status 0xc0000185 at offset 0x14e97000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x14e89000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x14e97000 for 0x1000 bytes.
The USA check value, 0x1cf, at block 0x1 is incorrect.
The expected value is 0x3.
The multi-sector header signature for VCN 0x8e of index $I30
in file 0x1649 is incorrect.
42 41 41 44 28 00 09 00 f1 c7 19 9e 10 00 00 00  BAAD(...........
8d 00 00 00 00 00 00 00 28 00 00 00 20 07 00 00  ........(... ...
Correcting error in index $I30 for file 5705.
The index bitmap $I30 in file 0x1649 is incorrect.
Correcting error in index $I30 for file 5705.
The down pointer of current index entry with length 0x70 is invalid.
a6 55 10 00 00 00 01 00 70 00 52 00 01 00 00 00  .U......p.R.....
49 16 00 00 00 00 02 00 a8 58 d1 ad c3 9a cf 01  I........X......
a8 58 d1 ad c3 9a cf 01 a8 58 d1 ad c3 9a cf 01  .X.......X......
a8 58 d1 ad c3 9a cf 01 00 b0 00 00 00 00 00 00  .X..............
67 a5 00 00 00 00 00 00 20 20 00 00 00 00 00 00  g.......  ......
08 03 66 00 5f 00 30 00 31 00 39 00 65 00 35 00  ..f._.0.1.9.e.5.
66 00 00 00 00 00 00 00 ff ff ff ff ff ff ff ff  f...............
ba 55 10 00 00 00 01 00 70 00 52 00 01 00 00 00  .U......p.R.....
Sorting index $I30 in file 5705.
Index entry cache.dat of index $I30 in file 0x2532 points to unused file 0xb9e8.
Deleting index entry cache.dat in index $I30 of file 9522.
Index entry CbsApi.dll of index $I30 in file 0x254e points to unused file 0xb9e9.
Deleting index entry CbsApi.dll in index $I30 of file 9550.
Index entry CbsMsg.dll of index $I30 in file 0x254e points to unused file 0xb9eb.
Deleting index entry CbsMsg.dll in index $I30 of file 9550.
Index entry CbsApi.dll of index $I30 in file 0x2e8c points to unused file 0xb9e9.
Deleting index entry CbsApi.dll in index $I30 of file 11916.
Index entry CbsMsg.dll of index $I30 in file 0x3cbe points to unused file 0xb9eb.
Deleting index entry CbsMsg.dll in index $I30 of file 15550.
Index entry CbsMsg.dll of index $I30 in file 0x3cbf points to unused file 0xb9ea.
Deleting index entry CbsMsg.dll in index $I30 of file 15551.
Index entry CbsMsg.dll of index $I30 in file 0x3cc0 points to unused file 0xb9ea.
Deleting index entry CbsMsg.dll in index $I30 of file 15552.
Index entry CbsMsg.dll of index $I30 in file 0x6bd2 points to unused file 0xb9ea.
Deleting index entry CbsMsg.dll in index $I30 of file 27602.
Read failure with status 0xc0000185 at offset 0x44a779000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x44a779000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x44a779000 for 0x1000 bytes.
The index buffer at VCN 0x0 of index $I30 in file 0x20554
cannot be read.
Correcting error in index $I30 for file 132436.
The index bitmap $I30 in file 0x20554 is incorrect.
Correcting error in index $I30 for file 132436.
The down pointer of current index entry with length 0x18 is invalid.
00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00  ................
ff ff ff ff ff ff ff ff ee 51 e3 49 30 f9 ce 01  .........Q.I0...
ee 51 e3 49 30 f9 ce 01 ee 51 e3 49 30 f9 ce 01  .Q.I0....Q.I0...
Sorting index $I30 in file 132436.
Read failure with status 0xc0000185 at offset 0x94464b000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x94464b000 for 0x1000 bytes.
Read failure with status 0xc0000185 at offset 0x94464b000 for 0x1000 bytes.
The index buffer at VCN 0x0 of index $I30 in file 0x20555
cannot be read.
Correcting error in index $I30 for file 132437.
The index bitmap $I30 in file 0x20555 is incorrect.
Correcting error in index $I30 for file 132437.
The down pointer of current index entry with length 0x18 is invalid.
00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00  ................
ff ff ff ff ff ff ff ff ee 51 e3 49 30 f9 ce 01  .........Q.I0...
ee 51 e3 49 30 f9 ce 01 ee 51 e3 49 30 f9 ce 01  .Q.I0....Q.I0...
Sorting index $I30 in file 132437.
Index entry TI4470~1.HTM of index $I30 in file 0x23985 points to unused file 0xec2f0.
Deleting index entry TI4470~1.HTM in index $I30 of file 145797.
Index entry tips-data6P59ERJ6.htm of index $I30 in file 0x23985 points to unused file 0xec2f0.
Deleting index entry tips-data6P59ERJ6.htm in index $I30 of file 145797.
Index entry 20140316 of index $I30 in file 0xdc0ae points to unused file 0xec2f2.
Deleting index entry 20140316 in index $I30 of file 901294.
Index entry 1324266392E84EA80EFE413C35E91551.psi of index $I30 in file 0xdf814 points to unused file 0x1043fe.
Deleting index entry 1324266392E84EA80EFE413C35E91551.psi in index $I30 of file 915476.
Index entry 132426~1.PSI of index $I30 in file 0xdf814 points to unused file 0x1043fe.
Deleting index entry 132426~1.PSI in index $I30 of file 915476.
Index entry Microsoft.B3325a29b# of index $I30 in file 0xec1d8 points to unused file 0xec2f3.
Deleting index entry Microsoft.B3325a29b# in index $I30 of file 967128.
Index entry MICROS~1.B33 of index $I30 in file 0xec1d8 points to unused file 0xec2f3.
Deleting index entry MICROS~1.B33 in index $I30 of file 967128.
Index entry System.Compba577418# of index $I30 in file 0xec1d8 points to unused file 0x1043fd.
Deleting index entry System.Compba577418# in index $I30 of file 967128.
Index entry SYSTEM~2.COM of index $I30 in file 0xec1d8 points to unused file 0x1043fd.
Deleting index entry SYSTEM~2.COM in index $I30 of file 967128.
Index entry 20140316 of index $I30 in file 0xec21b points to unused file 0xec2f1.
Deleting index entry 20140316 in index $I30 of file 967195.
Index entry System.ComponentModel.Composition.Registration.ni.dll of index $I30 in file 0x104423 points to unused file 0x1043fc.
Deleting index entry System.ComponentModel.Composition.Registration.ni.dll in index $I30 of file 1066019.
Index entry SYSTEM~1.DLL of index $I30 in file 0x104423 points to unused file 0x1043fc.
Deleting index entry SYSTEM~1.DLL in index $I30 of file 1066019.
Index entry snapshot.etl of index $I30 in file 0x10531b points to unused file 0x10533d.
Deleting index entry snapshot.etl in index $I30 of file 1069851.
Index entry 20140518 of index $I30 in file 0x105321 points to unused file 0x10533f.
Deleting index entry 20140518 in index $I30 of file 1069857.
  1738356 index entries processed.                                        


Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
Recovering orphaned file CERTEN~1.MUI (122301) into directory file 132436.
Recovering orphaned file certenc.dll.mui (122301) into directory file 132436.
Recovering orphaned file CERTEN~1.MUI (122303) into directory file 132437.
Recovering orphaned file certenc.dll.mui (122303) into directory file 132437.
Recovering orphaned file CERTUT~1.MUI (122326) into directory file 132436.
Recovering orphaned file certutil.exe.mui (122326) into directory file 132436.
Recovering orphaned file CERTUT~1.MUI (122328) into directory file 132437.
Recovering orphaned file certutil.exe.mui (122328) into directory file 132437.
Recovering orphaned file f_019e53 (950061) into directory file 5705.
Recovering orphaned file f_019e4c (1070435) into directory file 5705.
Recovering orphaned file f_019e55 (1070484) into directory file 5705.
Recovering orphaned file f_019e4d (1070486) into directory file 5705.
Recovering orphaned file f_019e4e (1070487) into directory file 5705.
Recovering orphaned file f_019e4f (1070488) into directory file 5705.
Recovering orphaned file f_019e51 (1070490) into directory file 5705.
Recovering orphaned file f_019e52 (1070491) into directory file 5705.
Recovering orphaned file f_019e56 (1070493) into directory file 5705.
Recovering orphaned file f_019e57 (1070494) into directory file 5705.
Recovering orphaned file f_019e58 (1070495) into directory file 5705.
Recovering orphaned file f_019e59 (1070496) into directory file 5705.
Recovering orphaned file f_019e5a (1070497) into directory file 5705.
Recovering orphaned file f_019e5b (1070498) into directory file 5705.
Recovering orphaned file f_019e5c (1070499) into directory file 5705.
Recovering orphaned file f_019e5d (1070500) into directory file 5705.
  24 unindexed files scanned.                                        


Recovering orphaned file f_019e5e (1070501) into directory file 5705.
CHKDSK is recovering remaining unindexed files.
  3 unindexed files recovered.                                      


CHKDSK is verifying security descriptors (stage 3 of 3)...
  1078784 file SDs/SIDs processed.                                        


Cleaning up 990 unused index entries from index $SII of file 0x9.
Cleaning up 990 unused index entries from index $SDH of file 0x9.
Cleaning up 990 unused security descriptors.
Security descriptor verification completed.
  329787 data files processed.                                           


CHKDSK is verifying Usn Journal...
  36813808 USN bytes processed.                                            


Usn Journal verification completed.
Adding 7 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) DATA attribute.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.


 248522071 KB total disk space.
  88110796 KB in 747757 files.
    221128 KB in 329790 indexes.
        28 KB in bad sectors.
   1192527 KB in use by the system.
     65536 KB occupied by the log file.
 158997592 KB available on disk.


      4096 bytes in each allocation unit.
  62130517 total allocation units on disk.
  39749398 allocation units available on disk.


Internal Info:
00 76 10 00 32 71 10 00 a8 63 15 00 00 00 00 00  .v..2q...c......
38 01 00 00 4d 00 00 00 00 00 00 00 00 00 00 00  8...M...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................


Windows has finished checking your disk.
Please wait while your computer restarts.


-----------------------------------------------------------------------

Tekno Venus · Jul 12, 2014

Hi,

That chkdsk log confirms my fears - your HDD is definitely on the verge of failure and looking and the log, it seems it could die any time soon. Please backup all personal data with the upmost importance, and look at either purchasing a replacement HDD or getting a warranty replacement.

Can you run a SHORT, LONG and SMART test with SeaTools for me: Hard Drive (HDD) Diagnostics - Sysnative Forums. Report back the results.

Stephen

Sharukh10 · Jul 12, 2014

Tekno Venus said:
Hi,

That chkdsk log confirms my fears - your HDD is definitely on the verge of failure and looking and the log, it seems it could die any time soon. Please backup all personal data with the upmost importance, and look at either purchasing a replacement HDD or getting a warranty replacement.

Can you run a SHORT, LONG and SMART test with SeaTools for me: Hard Drive (HDD) Diagnostics - Sysnative Forums. Report back the results.

Stephen

I don't know if i did it right but when i get to seatools for dos screen on boot it says

No Hard Drives Found
If you believe this to be incorrect, check cables,
drive power connections and jumper settings.

Tekno Venus · Jul 13, 2014

Hi,

You'll want to go into the BIOS and change your HDD mode from ACHI to IDE/Legacy and then boot into SeaTools. Remember to change it back once you're done though, otherwise Windows may not load correctly.

Stephen

Sharukh10 · Jul 13, 2014

Tekno Venus said:
Hi,

You'll want to go into the BIOS and change your HDD mode from ACHI to IDE/Legacy and then boot into SeaTools. Remember to change it back once you're done though, otherwise Windows may not load correctly.

Stephen

I changed ACHI to compatibility and then ran the long and short test ... both came up saying there was something wrong save this code to contact manufacturer - i don't know where the log is. Also i didn't see a smart test.

Thanks

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Windows Update Error 80080005

Sharukh10

Active member

Sharukh10

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Tekno Venus

Senior Administrator, Developer

Sharukh10

Active member

Tekno Venus

Senior Administrator, Developer

Sharukh10

Active member

Tekno Venus

Senior Administrator, Developer

Sharukh10

Active member

Tekno Venus

Senior Administrator, Developer

Sharukh10

Active member