Windows Update error 80073712 - Windows 7

M

MBCarter

Member
Joined
Apr 12, 2020
Posts
18
Hello, I'm having issues with Windows Update in Windows 7 - I've been trying to update to Windows 10, but getting Windows Update error 80073712

All known troubleshooting carried out, and have ran SFCfix with the below results.

Any guidance on how this can be fixed?

Many thanks


SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-12 12:54:38.323
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

WARNING: Components hive failed size test and may be corrupt.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to process registry database in location 2 with error code ERROR_FILE_NOT_FOUND.
WARNING: Failed to process registry database in location 3 with error code ERROR_INVALID_HANDLE.
Failed to process registry database in location 4 with error code ERROR_INVALID_HANDLE.
Failed to process registry database in location 4 with error code ERROR_FILE_NOT_FOUND.
Failed to process registry database in location 4 with error code ERROR_FILE_NOT_FOUND.
Failed to process registry database in location 4 with error code ERROR_FILE_NOT_FOUND.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-04-12 12:55:51.800
----------------------EOF-----------------------
 
Hi

My name is Bruce1270 and I shall be assisting you.

Please do the following.

Step1 - Retrieve Components Hive

1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

Step2 - Please attach the latest CBS log usually located in C:\Windows\Logs\CBS folder
 
Hi

Please do the following.

GSmartControl

Follow the instructions below to check your SMART status with GSmartControl:

  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Hi MBCarter

Your COMPONENTS hive is corrupt beyond repair so unfortunately I cannot fix this issue.

However, as you are looking to update to Windows 10 I would suggest that you do this as an in-place upgrade using the Media Creation Tool. This will give you the latest version of Windows 10 and also allow you to keep your personal files and data.

If you wish to proceed to upgrade to windows 10 please do the following.
  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement.
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.
Make sure you go through the Create installation for another PC option as we want to get the ISO so that you don't have to keep downloading which can take hours.

Let me know how you wish to progress and any questions you have. :-)
 
Thanks Bruce

To clarify, carrying out your instructions is aimed to run windows 10 on this machine? You mention creating the installation for another PC
 
Hi Bruce - getting this error when running tool (have tried the install on this PC option as well)

1586852210578.png
 
Hi

Please do the following.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Hi

Please attach the CheckSUR.log usually found at C:\Windows\Logs\CBS folder.
 
Hi

Lets give this a try.

Important: Restart Windows in Safe Mode w/networking.

Download Windows Repair (All-in-One) Portable
  • Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
  • Click the button Jump To Repairs
  • Click the Open Repairs button to access the following screen:
    WindowsRepair.png
  • Click the box All Repairs to uncheck all the boxes
  • Check onlythe following boxes:
    • 16 - Repair Windows Updates
  • Check the box Restart/Shutdown System When Finished > Restart System
  • Click the Start Repairs button
  • When the system reboots, attempt the update again.
 
Hi

All the tools and programs I recommend to use are all perfectly safe providing the instructions are followed carefully.

How’s things progressing?
 
Thanks Bruce, I have the iso file on my desktop for windows 10, i should now run this to see if it works?
 
Hi Bruce - I tried to 'install on this PC' when installing Windows 10, it got all the way through end of installation before winding it back, this was the message on restarting in windows 7

Should I have been running from the iso file? Sorry I'm a little unclear

1586986718630.png
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top