[SOLVED] Windows Update Error 80073712 - Update KB3032323 FAILS

T

Tanto

Member
Joined
Apr 4, 2015
Posts
8
This one important update (KB3032323) fails every time with error code 80073712. Same result if I run it from the stand alone file (Windows6.1-KB3032323-x64.msu).

This computer is a AMD A6-3420M with Radeon HD Graphics 1.50 GHz running windows 7 Home Premium SP1.

In my latest failed attempt, I followed this process:
1) full scan with MSE complete
2) run System Update Readiness Tool (SURT). it installs hotfix for windows KB947821
3) Attempted windows update for KB3032323 but failed, try again button also failed
4) run SFCFix as administrator.
Here is the SFCFix log file:
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-05 12:18:55.947
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Manifest damage on component "wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22974_none_12967466bed5020e". See CBS logfile for more details.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-05 12:24:35.622
----------------------EOF-----------------------

I attempted to upload the CBS.zip file but it did not work. Maybe too big (13MB) ?

Thanks for any help,
Tanto
 
Thanks for the information. Please do the following.

Step#1 - Fix Corrupt Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Run the System Update Readiness Tool (SURT) again.
  7. When the SURT finishes installing, zip up and attach the log file shown below:
    C:\Windows\Logs\CBS\CheckSUR.persist.log

Step#2 - SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
Items for your next post
1. CheckSUR log
2. CBS log
 

Attachments

You did it perfect, thanks. You are correct the Packages folder in this case was empty so nothing needed done with it. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan
  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.


Step#3 - Manually Download and Install Update
Please download and install the update you were having issues with from here. Thanks.
Items for your next post
1. SFCFix Log
2. CBS log
3. Success?
 

Attachments

It is resolved! Thank you!!! :thumbsup2:
I went back to windows update and checked for new updates, only 4 other optional updates showed up and not the problematic KB3032323 update. Attached are the CBS.zip and SFCFix.txt files.

Here is SFCFix.txt:
------------------
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-10 16:03:27.174
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Richard\Desktop\SFCFix.zip [0]




PowerCopy::
Failed to find any content under directory "C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs" in line ""C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs" C:\Windows\winsxs [DIR]".
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-10 16:03:27.595
Script hash: /ElAjdF4q0dMToRj+dnNZPQPy4k/yvZGAK3OZbDtZcQ=
----------------------EOF-----------------------

View attachment cbs3.zip
View attachment SFCFix.txt
 
Good to hear!! There is one file that is still corrupt that needs to be fixed. To avoid problems in the future would you mind doing the following? My previous instructions should have fixed it but I omitted the file by accident.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
 

Attachments

Here is SFCFix.txt:
---------------------
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-11 01:13:13.091
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Richard\Desktop\SFCFix.txt [0]


PowerCopy::
Failed to find any content under directory "\winsxs" in line ""\winsxs" C:\Windows\winsxs [DIR]".
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-11 01:13:13.122
Script hash: 60DpUEFua8hXADSfm6ZamiBBcTwBBbStsUJ8+UgQXFE=
----------------------EOF-----------------------

Attachments:
View attachment cbs4.txt
View attachment SFCFix4.txt
 
Hi Tanto -

It doesn't appear that you used the proper SFCFix.zip. You may have used an old one. I would delete any SFCFix.zip you have previously downloaded, then download the one from my most recent post and use that one. Can you please follow the instructions again?

The resulting text file from Step#1 shouldn't have the following in it.
Failed to find any content under directory
 
Hi BrianDrab,
You may be correct, I used the wrong file. It's one of the hazards of working at 1am just before going to sleep :)

I ran the steps again. Here are the results:
-----------------------------------------
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-11 10:54:18.404
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Richard\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD

Successfully copied file C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD to C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.

Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD with error code ERROR_ACCESS_DENIED.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-04-11 10:54:18.997
Script hash: cwqSdswCT8mxqHAVEztRllI1hbJcSBSQEsPEr7jnpoA=
----------------------EOF-----------------------

Attachments:
View attachment SFCFix.txt
View attachment cbs5.zip
 
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