Windows update error 80073701

[theChosenOne]

I cannot install any windows updates...I've seen tons of posts on here for this error but the solution always seems to be user-specific...
So I made an account :grin1:

I'm running Windows 7 Home Premium 64-bit Service Pack 1
ASUS laptop (seems to be the common theme, though I love my ASUS)
core i7, 8 gb RAM, NVIDIA GEFORCE 610M 2GB, yadah-yadah...


I've done the scan, tried microsoft's fix tool, and i've been at this for over 3 straight hours. No luck. I have, however, found the CBS log and determined that the culprit file is named "PINTLGB.IMD" and that it is MISSING, not corrupted. I also checked my language packs and there's a yellow warning icon next to English (the default and only language on my PC) but I think its this missing system file that's the problem...

I'll post my cbs.txt file after instruction because I'm not sure how privacy-sensitive that is and yeah:lol:

Thanks in advance for any help!

 

[theChosenOne]

If anybody has experience with this error, please help me. I'm a programmer and understand computer systems and processes so I will be able to follow instructions well.

 

[Go The Power]

Hello and welcome to the forum.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

 

[theChosenOne]

CheckSUR.log was good



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-24 20:31


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 3446
No errors detected


CheckSUR.persist.log was fine



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-15 14:54


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1895
No errors detected




=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-24 20:31


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 3446
No errors detected

 

[Go The Power]

That does look good, can you please do another scan with SFC SCANNOW? I know that you ahve already done it but U just want a recent log to work with :).

Once SFC is ran can you please upload the following log:

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[theChosenOne]

This didn't work for me. The command prompt opened for a split second, disappeared, and there was no file on the desktop. Do I need to change the command you gave me, substituting my user profile name for "userprofile" ? I also tried just opening cmd and typing the rest of what you put but it said it didn't recognize /c

EDIT: Nvm, I forgot to do sfc /scannow

I'm doing it right now, I'll get back to you on the other part :)

 

[theChosenOne]

Ok never mind again. Did everything, no text file on desktop. Can I just open the log as an admin and "save as" ?

 

[Go The Power]

This didn't work for me. The command prompt opened for a split second, disappeared, and there was no file on the desktop. Do I need to change the command you gave me, substituting my user profile name for "userprofile" ? I also tried just opening cmd and typing the rest of what you put but it said it didn't recognize /c

EDIT: Nvm, I forgot to do sfc /scannow

I'm doing it right now, I'll get back to you on the other part :)

Using /c inside CMD will not work without cmd in front. The /c is a parameter/switch of the CMD command.

Ok never mind again. Did everything, no text file on desktop. Can I just open the log as an admin and "save as" ?

Please do this instead:

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
8. Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[theChosenOne]

This should work:

https://www.dropbox.com/s/kznqyx6jjgowp5f/CBS.zip?dl=0

 

[Go The Power]

Thank you.

2014-10-25 12:00:43, Info                  CSI    0000040b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}

2014-10-25 17:01:57, Error                 CSI    00000021 (F) STATUS_SXS_ASSEMBLY_MISSING #11886# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2014-10-25 17:01:57, Error                 CSI    00000022 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #11771# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-WindowsUpdateClient-Aux.Deployment-LanguagePack, Version = 7.6.7600.256, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"zh-CN", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~zh-CN~7.6.7600.256.Aux", rah = [2]"32", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2014-10-25 17:01:57, Info                  CBS    Failed to pin deployment while resolving Update: Aux from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-25 17:01:57, Info                  CBS    Failed to resolve item[0] in Package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~zh-CN~7.6.7600.256, Update: Aux [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

These appear to be the issues here.

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click Here to download Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
7. Run the System Update Readiness Tool (SURT) again.
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.log
   C:\Windows\Logs\CBS\CheckSUR.persist.log

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
}

 

[theChosenOne]

I was afraid to download it before but I will if you can post it again. The link is broken. I'm sorry for taking so long to decide if this was safe. Thanks for all your help!

 

[Go The Power]

Sure...

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click Here to download Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
7. Run the System Update Readiness Tool (SURT) again.
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.log
   C:\Windows\Logs\CBS\CheckSUR.persist.log

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive