[SOLVED] Windows Update Error 80073701 - Monthly Quality Rollup Server 2012R2 (KB5015874)

dvh · Jul 21, 2022

Hello!

One of our 2012R2 servers keeps giving issues with KB5015874.

CBS.log gives the following results:

2022-07-21 09:32:20, Info CBS Failed to pin deployment while resolving Update: Package_48_for_KB5006714~31bf3856ad364e35~amd64~~6.3.1.17.5006714-81_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS Failed to bulk stage deployment manifest and pin deployment for package

ackage_3049_for_KB5015874~31bf3856ad364e35~amd64~~6.3.1.13 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS CommitPackagesState: Started persisting state of packages
2022-07-21 09:32:20, Info CBS CommitPackagesState: Completed persisting state of packages
2022-07-21 09:32:20, Info CSI 00000033@2022/7/21:07:32:20.528 CSI Transaction @0xccad211c90 destroyed
2022-07-21 09:32:20, Info CBS Perf: Resolve chain complete.
2022-07-21 09:32:20, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Error CBS Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.20478.1.13, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent
2022-07-21 09:32:20, Info CBS Not able to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

SFC /scannow = no errors
DISM Scanhealth / RestoreHealth = no issues!

Manually installing the KB gives the same error.

Any idea on how to fix this issue?

Many Thanks!

Maxstar · Jul 21, 2022

Hi and welcome to Sysnative,

Please attach the complete CBS log.

Click the Start button and in the search box, type CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
Copy and paste the following command into it, then press enter.
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

dvh · Jul 21, 2022

Hi!

Thank you for the fast reply!

CBS.log is attached! Thank you!

Maxstar · Jul 21, 2022

Please upload a copy of the CBS folder with all the older logs as well.

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply.

dvh · Jul 21, 2022

Hi,

The CBS folder is attached!

Thanks again :)

Maxstar · Jul 21, 2022

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5006714

Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

dvh · Jul 21, 2022

That doesn't work unfortunately. It says the update KB5006714 is not installed.

Maxstar · Jul 21, 2022

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5006714

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

dvh · Jul 21, 2022

The file you requested is attached.

Maxstar · Jul 21, 2022

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

dvh · Jul 21, 2022

Fixlog.txt is attached!

Thanks!

Maxstar · Jul 21, 2022

Please try to install KB5015874, if it fails attach a new copy of the CBS log.

dvh · Jul 21, 2022

Unfortunately it failed again!

CBS.log is attached.

Maxstar · Jul 21, 2022

Step 1. Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5005613

Let me know if it says it was successful or if there are any errors.
When you get the message: The update KB5005613 is not installed on this computer, then perform step 2.

Step 2. Follow these instructions to perform a regsearch with FRST.

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file

FRST.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5005613

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

dvh · Jul 25, 2022

Hi,

Step 1 did not work so I performed step 2.

Please see searchreg.txt.

Maxstar · Jul 25, 2022

Hi,

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards, try to install KB5015874, if it fails attach a new copy of the CBS log.

dvh · Jul 25, 2022

Hi,

Fixlog.txt is attached. I'm going to try to install the KB now!

dvh · Jul 25, 2022

Hi,

It failed again

Please see CBS.log.

Maxstar · Jul 25, 2022

Hi,

Step 1. Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5005076

Let me know if it says it was successful or if there are any errors.
When you get the message: The update KB5005076 is not installed on this computer, then perform step 2.

Step 2. Follow these instructions to perform a regsearch with FRST.

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file

FRST.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5005076

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

dvh · Jul 25, 2022

Hi,

I had to perform step 2 again. Logfile is attached.

[SOLVED] Windows Update Error 80073701 - Monthly Quality Rollup Server 2012R2 (KB5015874)

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