[SOLVED] Windows Update Error 80073701 - Monthly Quality Rollup Server 2012R2 (KB5015874)

D

dvh

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Joined
Jun 1, 2022
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Hello!

One of our 2012R2 servers keeps giving issues with KB5015874.


CBS.log gives the following results:

2022-07-21 09:32:20, Info CBS Failed to pin deployment while resolving Update: Package_48_for_KB5006714~31bf3856ad364e35~amd64~~6.3.1.17.5006714-81_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS Failed to bulk stage deployment manifest and pin deployment for package:Package_3049_for_KB5015874~31bf3856ad364e35~amd64~~6.3.1.13 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS CommitPackagesState: Started persisting state of packages
2022-07-21 09:32:20, Info CBS CommitPackagesState: Completed persisting state of packages
2022-07-21 09:32:20, Info CSI 00000033@2022/7/21:07:32:20.528 CSI Transaction @0xccad211c90 destroyed
2022-07-21 09:32:20, Info CBS Perf: Resolve chain complete.
2022-07-21 09:32:20, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Error CBS Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2022-07-21 09:32:20, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.20478.1.13, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent
2022-07-21 09:32:20, Info CBS Not able to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

SFC /scannow = no errors
DISM Scanhealth / RestoreHealth = no issues!

Manually installing the KB gives the same error.

Any idea on how to fix this issue?

Many Thanks!
 
Hi and welcome to Sysnative,

Please attach the complete CBS log.
  • Click the Start button and in the search box, type CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • Copy and paste the following command into it, then press enter.
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
 
Please upload a copy of the CBS folder with all the older logs as well.
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5006714
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5006714
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Please try to install KB5015874, if it fails attach a new copy of the CBS log.
 
Step 1. Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5005613
  • Let me know if it says it was successful or if there are any errors.
  • When you get the message: The update KB5005613 is not installed on this computer, then perform step 2.


Step 2. Follow these instructions to perform a regsearch with FRST.
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file
577bf0efb8088-FRST.png
FRST.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5005613
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards, try to install KB5015874, if it fails attach a new copy of the CBS log.
 

Attachments

Hi,

Step 1. Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5005076
  • Let me know if it says it was successful or if there are any errors.
  • When you get the message: The update KB5005076 is not installed on this computer, then perform step 2.


Step 2. Follow these instructions to perform a regsearch with FRST.
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file
577bf0efb8088-FRST.png
FRST.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5005076
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
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