Windows Update error 80070002 (Windows 7)

D

dc92

Well-known member
Joined
Aug 26, 2015
Posts
101
Hello,

My dell laptop (win 7) isn't able to scan for updates, giving me the error code 80070002.
I'm also met with an error when using the command sfc /scannow, "Windows Resource Protection could not perform the requested operation.
I've looked through numerous other forums and ran the microsoft self-diagnostic tools, but nothing has worked thus far.
I also ran sysnative's own repair tool and will include the log file below.

View attachment CBS.zip
View attachment SFCFix.txt

Thanks for any help you can provide,
Dillon
 
Hi dc92 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    BitShift::
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
It seems that you have quite a bit of BitShifts in the Registry. This is often caused by hardware failure coming from the RAM stick(s), hard drive or processor (CPU). This being said, we'll test all three individually to make sure that they aren't failing, because if one hardware components is, you'll have to change it.

We'll start with the hard drive since it's the easiest to test. Follow the instructions below please.

JcJ91sx.png
GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:
  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png
 
Test result: Completed without error.

Only one highlighted attribute:

f8cbc424edb6a49f479cf386d1efbe4d.png
 
Gyazo is blocked at my workplace, is it possible for you to host the picture on Imgur or simply attach it here please? :)
 
194 | Temperature (Celsius) | never | 96 | 90 | 0 | 51 | old age | continuously
 

Attachments

  • Temperature.png
    Temperature.png
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I'm a little unclear as to what it means when it asks for 7-10 passes.
Memtest is showing 100% pass over 9 tests so far. Is that considered 1 pass or 9?
I'll let it go longer regardless.

Edit: it just reset the number of tests and noted 1 pass, so it'll be going a lot longer.

Idk if it's worth mentioning, but I recently tested the ram as part of resolving an unrelated problem (this Windows update problem predated the other one).
 
Yes, it's quite long but it's necessary in order to make sure that your RAM stick(s) is/aren't failing. When did you do that test, how long ago?
 
Alright, now let's run SFCFix with the BitShift:: command and let it complete. You can do it overnight if you have to :)

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    BitShift::
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
I let it run over night and it's still showing that it hasn't completed.
 
Alright follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
View attachment SFCFix.txt


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-02 11:04:34.199
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\Dillon\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 2] C:\Windows\winsxs\amd64_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7600.16385_none_67bb2a2440972cec\appwiz.cpl
Expected: /sw/ULT+cpXuwg2VXFc/a6U7ZRAou07atFc7n0sEHc4=
Expected: 6.1.7600.16385
Failed to trace component amd64_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7600.16385_none_67bb2a2440972cec with return code -2.


[C:\Windows\System32\appwiz.cpl]




[1: 2] C:\Windows\winsxs\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_292d5de8870d85d9\user32.dll
Expected: NQ7XsHlIxxbSzlHzJBcZQsU06HX79UkiUKU4W3UXY3Q=
Expected: 6.1.7600.16385
Failed to trace component amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_292d5de8870d85d9 with return code -2.


[C:\Windows\System32\user32.dll]




[2: 2] C:\Windows\winsxs\x86_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7600.16385_none_0b9c8ea08839bbb6\appwiz.cpl
Expected: jK0i9weVYZnAYMfamIIcSnMy7yfmK7mXA4sMyMzHf+8=
Expected: 6.1.7600.16385
Failed to trace component x86_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7600.16385_none_0b9c8ea08839bbb6 with return code -2.


[C:\Windows\SysWOW64\appwiz.cpl]




[3: 2] C:\Windows\winsxs\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_3382083abb6e47d4\user32.dll
Expected: f3VrHaBg1XZMgfjQmeNCZRhrfl5rD8oI5/s5ie9O0OQ=
Expected: 6.1.7600.16385
Failed to trace component wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_3382083abb6e47d4 with return code -2.


[C:\Windows\SysWOW64\user32.dll]




[4: 1] C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\x86_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7601.17514_none_0dcda26885283f50\appwiz.cpl
File is untraceable.
Found: 7GpjXSV4TW3c9H/Hj371YhBufB3dHtXfGYq9PT9QaGM=
Found: 6.1.7601.17514
Trace not available.






[5: 1] C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\amd64_microsoft-windows-appwiz_31bf3856ad364e35_6.1.7601.17514_none_69ec3dec3d85b086\appwiz.cpl
File is untraceable.
Found: WSuzPkmV/EHHZYTWd7/qlcIbwLYoeRmdR1nLYS2loU8=
Found: 6.1.7601.17514
Trace not available.






[6: 1] C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\wow64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_35b31c02b85ccb6e\user32.dll
File is untraceable.
Found: AeuV+jlDzzxrGiHkc6XDy5/LzkaROxXJbKwU5PBAdbQ=
Found: 6.1.7601.17514
Trace not available.






[7: 1] C:\Windows\SoftwareDistribution\Download\488053cdbca3231eeb2c2af7236d09ed\amd64_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_2b5e71b083fc0973\user32.dll
File is untraceable.
Found: 99IZ11A3vJj2xpFDsAq2AAox+LXiEeCvUU9PS2gVIqA=
Found: 6.1.7601.17514
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-09-02 11:05:51.960
Script hash: 4wFluRPrQKAuJ9szR2npK25L7mqfSQPApGdA21ofFN4=
----------------------EOF-----------------------
 
Alright I'm ready to make the changes to your Hive. Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Alright follow the instructions below please.

88fYBWt.png
Replacing the COMPONENTS Hive
Follow the instructions below to replace the COMPONENTS Hive.
  • Download the attached COMPONENTS.zip file, and save it on your Desktop;
  • Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive.
  • Navigate to the C:\Windows\System32\config folder;
  • In it, find the COMPONENTS file and rename it to COMPONENTS_bak;
    Note: If you receive a message saying that the file is in use, restart your computer and try again.
  • Once done, copy the new COMPONENTS file I sent you in the C;\Windows\System32\config folder;
components.zip
 
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