[SOLVED] Windows Update Error 0x800B0100 consistently, and Windows Update Readiness Tool Fails

Aura · Jul 24, 2015

Alright. Follow the instructions below please, I'll test a theory.

Search for a Windows Update - Command Prompt
Follow the instructions below to search a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
- wmic qfe | find "KB3022345"
If the update is found, this command will return a line with the installation KB name, installation and Microsoft Support link for it. If it's not, nothing will appear;
Let me know if the update was found or not;

velocity9713 · Jul 24, 2015

I guess it's not found

Aura · Jul 24, 2015

Let's see if you have this one instead:

Search for a Windows Update - Command Prompt
Follow the instructions below to search a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
- wmic qfe | find "KB3068708"
If the update is found, this command will return a line with the installation KB name, installation and Microsoft Support link for it. If it's not, nothing will appear;
Let me know if the update was found or not;

velocity9713 · Jul 24, 2015

That one was found

Aura · Jul 24, 2015

Alright, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

velocity9713 · Jul 24, 2015

https://drive.google.com/file/d/0B_8H26JN_MoRLU5CZ3N2eGd1dmM/view?usp=sharing

Aura · Jul 24, 2015

Follow the instructions in the Method 1.

Remove the Get Windows 10 icon from the icon tray - Windows 10

Then take a screenshot of your Autoruns window once you use "gwx" as the filter and the results it gives. Attach it here please.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:

Press on the Win Key + R to open the Run box;
Enter SnippingTool and press on Enter;
The Snipping Tool will open, asking you to choose the area to take in the screenshot;
Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
Once done, release the left button to take the screenshot;
In the editing window, click on the File menu then Save As;
Save the screenshot in a folder that you can access easily;
Attach that screenshot in your next reply;

velocity9713 · Jul 24, 2015

http://i.imgur.com/ibzQuYw.png

Aura · Jul 24, 2015

So all the tasks are there. Alright, follow the instructions below please.

Speccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:

Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
Note: You can opt-out the Google Toolbar installation if you want;
Once Speccy is installed, launch the program and give it a good minute to load all your system information;
After that, click on the File menu in the top left corner, and select Publish Snapshot;
A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;

velocity9713 · Jul 24, 2015

http://speccy.piriform.com/results/TrCpwfgzcdIZN4G4aJIwWnr

Aura · Jul 24, 2015

Alright so your computer specs meet the Windows 10 requirements, next:

MGADiag

Download MGADiag (by Microsoft) from the link below:
http://go.microsoft.com/fwlink/?linkid=52012
Run the tool by double clicking on the file. Press Continue when prompted
When it has finished, press Copy then Paste (Ctrl+V) this into your next post

velocity9713 · Jul 24, 2015

Code:

Diagnostic Report (1.9.0027.0):-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85524
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {83543F79-892F-46E3-8738-D327E8E29153}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{83543F79-892F-46E3-8738-D327E8E29153}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85524</PID><PIDType>5</PIDType><SID>S-1-5-21-423906393-2683390014-3490741229</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="7"/><Date>20141024000000.000000+000</Date></BIOS><HWID>C5590D00018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7601.17514


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7601.0000-1982015
Installation ID: 015770895313397963397605305986936252748531090763065853
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 33060 minute(s) (22 day(s))
Remaining Windows rearm count: 3
Trusted time: 7/24/2015 9:22:40 PM


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:18:2015 17:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: NAAAAAAABAABAAEAAAACAAAAAwABAAEAln0mURAzbH4aSFT5IM8I5eiCG7IEAZKKsi12Mg==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			AMD   		POWERNOW
  BGRT			ALASKA		A M I

Aura · Jul 24, 2015

I see that your copy of Windows isn't activated yet. Being activated is one of the requirement for the "Get Windows 10" app to work. Is it possible to enter your product key, then restart and see if it launches?

velocity9713 · Jul 25, 2015

http://i.imgur.com/hjlMyz1.png

Yep I got it after activating! Thanks for all the help! Really appreciated with you dealing with my more than annoying request

.

Aura · Jul 25, 2015

Yep I got it after updating!

Updating what, just to be sure I follow

velocity9713 · Jul 25, 2015

Meant Activating

Aura · Jul 25, 2015

OH I see alright so that explains it :) Glad to see that it worked and don't worry, you didn't annoy me at all, I'm here to help after all :)

[SOLVED] Windows Update Error 0x800B0100 consistently, and Windows Update Readiness Tool Fails

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst

velocity9713

Member

Aura

Sysnative Staff, Security Analyst