[SOLVED] Windows update error 0x8007371b for Windows 10

[tahhan]

Hi,

I'm trying to download/install Windows Update (2024-09 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5043064)) on my PC Windows 10 Version 22H2 64-bit. But the updating process was failed with the following error:

Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x8007000d)

and some other time, I got the following error:

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007371b)

I tried the following actions with no success:

1. I ran:
   • chkdsk /f
   • sfc /scannow
   • DISM /online /cleanup-image /ResoreHealth
     
     .. all failed
2. I downloaded that KB and installed it manually.. failed
   
   
3. I followed the below commands:
   • net stop bits
   • net stop wuauserv
   • net stop cryptsvc
   • ren %systemroot%\softwaredistribution softwaredistribution.bak
   • ren %systemroot%\system32\catroot2 catroot2.bak
   • net start bits
   • net start wuauserv
   • net start cryptsvc
     
     .. failed
     
4. I tried to uninstall the last cumulative Windows Update which was 2024-04 (KB5036982).. failed

Please find attached the logs of dism & CBS

Thanks,

 

[tahhan]

In continuing to the previous post, and as per the Posting Instructions, I ran the following commands:

sfc /scannow
dism /online /cleanup-image /restorehealth
ComponenetScanner

Then I collected the logs (CSB & ComponentsScanner) and attached them.


Appreciating your help.

 

[tahhan]

Hello,

Is there anything I missed in my post, please advise with thanks.

Appreciate your help.

 

[Maxstar]

Hi and welcome to Sysnative,

Download

Crystal DiskInfo and save it to your Desktop.

• Run the installer to install the program.
• When finished, open the installed program by double clicking on it.
  • Good - There are no problems found, the drive is working properly.
  • Caution - The drive have some problems. (which indicates a drive that you should most likely be thinking about backing up and replacing.)
  • Bad - This usually indicates a drive that’s dead or near death. (! - Back up all important data as soon as possible.)
• Resize the window so that all information is visible.
• Take a screenshot of what you see and post it in your next reply.

 

[tahhan]

Hi Maxstar,

Please find attached the screenshot of the CrystalDiskInfo output.

 

[Maxstar]

Hi,

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, press enter afterwards.
  

  chkdsk

• Wait for this to complete.

Download

ListChkdskResult.exe and save it on your desktop.

• Rightclick ListChkdskResult.exe and select Run as administrator.
• Notepad will open the file ListChkdskResult.txt on completion. (This logfile ListChkdskResult.txt is also saved on your desktop.)
• Post the logfile ListChkdskResult.txt as attachment in your next reply.

 

[tahhan]

Hi,

I ran chkdsk command, and after completion I ran ListChkdskResult.exe but nothing happened; no notepad displayed with a result or saved on the desktop, also the downloaded file disappeared. I re-downloaded the file again, but same result.

Hereunder the output of the chkdsk command:

C:\Users\Administrator>chkdsk
The type of the file system is NTFS.

WARNING! /F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...
1289216 file records processed.
File verification completed.
Phase duration (File record verification): 1.12 minutes.
76173 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.31 milliseconds.

Stage 2: Examining file name linkage ...
11341 reparse records processed.
2675894 index entries processed.
Index verification completed.
Phase duration (Index verification): 7.10 minutes.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 20.99 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.53 milliseconds.
11341 reparse records processed.
Phase duration (Reparse point and Object ID verification): 35.84 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 310.00 milliseconds.
693340 data files processed.
Phase duration (Data attribute verification): 2.04 milliseconds.
CHKDSK is verifying Usn Journal...
35828400 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 1.05 seconds.

Windows has scanned the file system and found no problems.
No further action is required.

487754723 KB total disk space.
142612352 KB in 366754 files.
1110548 KB in 693341 indexes.
0 KB in bad sectors.
1419575 KB in use by the system.
65536 KB occupied by the log file.
342612248 KB available on disk.

4096 bytes in each allocation unit.
121938680 total allocation units on disk.
85653062 allocation units available on disk.
Total duration: 8.60 minutes (516225 ms).

 

[Maxstar]

This looks good, so what do you mean with chkdsk /f ...all failed as mentioned in the first post?

 

[tahhan]

Sorry maybe I misexpressed this, I meant, even when I ran all the mentioned commands (chkdsk, sfc & dism [which all were ran successfully]) but still I couldn't get the Windows Update (2024-09 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5043064)), it is giving me the following error:

Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x8007000d)

Thanks,

 

[Maxstar]

Ah, that explains a lot!

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[tahhan]

Please find attached the COMPONENTS.zip as requested

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[tahhan]

I followed the steps for the SFCFix, and attached SFCFix.txt as instructed.

Then I re-ran the update again, the mentioned update has been applied smoothly like a charm.. Wow

I wish if you can give me a clue about how it worked, I will be much appreciated.

Thank you so much.

 

[Maxstar]

You're welcome. Glad to hear the issue has been resolved, but it is quite complicated to describe the resolution in a few words, as well as such hydration issues may differ in each case!
I will mark this thread as solved.