[SOLVED] Windows Update Error 0x80073712/

B

bis114

Member
Joined
Jul 31, 2015
Posts
13
Location
Canada
Hello I'm bis114 and I have been having trouble using windows update on my computer, recently it managed to update some of the optional updates I had selected (a firmware update for my brother printer and an Intel graphics driver update) but since then it has been giving me the error code 80073712 whenever I attempt to update. I have already tried using the DISM tool and there I have been getting the error code 14098 and it is saying that the component store is corrupt in using this forum thread I have extracted a backup of the COMPONENTS file and you will find it attached here (Dropbox Link).

Many Thanks,
Bis114

P.S. I also attached the DISM Log file in case you might need it.
 

Attachments

Hi bis114 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
View attachment CBS.zipWhen I tried following those instructions I got an error saying, "Windows Resource Protection could not preform the requested operation." so instead I followed the instructions from this post and attached you will find the compressed CBS folder.

Thanks/Merci,
Bis114
 
You did good :) Follow the instructions below please.

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DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
  • Let the scan run until the end (100%);
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
The DISM Scan stopped at %20 then jumped to %100 and said it had failed which I had mentioned in my first post about error code 14098. Within the CBS folder was a CBS.txt file but not a log file so I supplied the folder and the file separately within the one ZIP file called LOGS. You can find the file here.
 
Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
I had already don't this in the first step but here it is again, I also included the .txt file in this link just on case.

Thanks,
Bis114
 
Yes sorry, I just noticed that you attached it in your first post. It's hard to notice when you the color of the word you embed the URL is the same as any other words. Taking a look at it right now.
 
Alright, follow the instructions below please.
  • Right-click on the Windows logo in the bottom-left corner of your screen and select Command Prompt (Admin);
  • From there, enter the following command: vssadmin list shadows >1 | notepad 1
  • Once executed, Notepad will open. Copy and paste its content in your next reply;
 
From just typing what you said I got:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

So instead I broke up the command into its components and got this:

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Contents of shadow copy set ID: {a6b242e5-1ddf-4dce-aec3-e8a195a51eb8}
Contained 1 shadow copies at creation time: 2015-07-31 2:05:42 PM
Shadow Copy ID: {7ad0c4d2-fa83-44c7-b7c9-66ed706e12c1}
Original Volume: (C:)\\?\Volume{d67d98dd-5b97-4789-8610-8aa85a23edba}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
Originating Machine: livingroom
Service Machine: livingroom
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differential, Auto recovered

Hopefully it's what you wanted,
Bis114
 
Let's see if we can recover the Hive from that Restore Point.

Retrieve Hive from Restore Point
1. Right-click your Start button and select Command Prompt (Admin). Answer Yes to the UAC prompt if it comes up.
2. Copy and Paste the following lines into the command prompt window hitting enter after each one. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard to do this.
sc stop vss
mklink /D c:\sysnative_backup \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\
copy c:\sysnative_backup\windows\system32\config\components %userprofile%\desktop\components.hive
rd c:\sysnative_backup

3. On your desktop will be a file named components.hive. Please zip/attach this to this post or provide a link so we may download it.
 
Good morning,
The sc stop vss command seemed to be useless as whatever that stops was already stopped attached you will find the components.hive file.

Thanks,
Pierre
 
Sadly I'm bringing you bad news. Your COMPONENTS Hive has been corrupted to the point where it's only 256KB anymore. A normal Hive is around 30MB (+/-). Which means that yours is practically empty, on top of the fact that it cannot be accessed. Unless you have a back-up of your system somewhere else we could use and see if we can grab a good copy of the Hive from it, you'll have to do a repair install of your system to fix that issue. Upgrading to Windows 10 should do the trick as well.
 
That is inconvenient, how would I do a repair install? My computer came with windows 8 pre-installed and windows update will not allow me to install windows 10 because of the corruption. I even tried manually installing the updates that are required (which failed) then loading windows 10 using the manual downloader, to no avail. So is there any way for me to repair it without having to go out and buy a new OS? If so how would I do it?

Thanks,
Bis114
 
Do you still have your Windows 8 installation/recovery discs from when you bought your computer?
 
Sadly no recovery disks were made and this computer came with the OS pre-installed and no windows disk included.

Bis114
 
Right now you are using Windows 8.1 64-bit, right? And it's the normal edition, not Professional?
 
Do you have a 4GB USB Flash Drive or DVD?
 
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