[SOLVED] windows update error 0x80073712 windows 7

S

sydeburnz

Active member
Joined
Jul 8, 2015
Posts
30
Been fighting 2 days now on an employees computer. Windows updates always wants a restart, cant do any updates. But I am guessing you already know what is going on based on the many threads I have seen your team help with. YAY! I have done many things with no results. (windows update readiness tool, fix it tool, DSIM, /scannow, etc.)

cbszip will follow, too big i guess.



from the sfcfix scan:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-08 19:36:40.288
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.a








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-08 19:37:59.127
----------------------EOF-----------------------
 
great, another employee has the same thing going on. will wait to post once this one is fixed.
 
Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-17 12:48


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1575
No errors detected
 
Good, now please do the following. I understand you may have already done this but a fresh log would do me well. Thanks.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thanks. When you go to Windows Update, how many updates are showing to install? Can you give me just one of the KB numbers?
 
OK. So if you do the following....

1. Click your Start button
2. Type windows update in the search box.
3. Click on Windows Update that shows up in the search results.
4. Does it show on this screen how many updates are available?
 
i was starting to wonder if it was panda management as i use this for our workstation environment. i have uninstalled this from my laptop as a test, but still stuck in the loop.
 
Thank you. I think I see the issue but need to verify. Please do the following.


Step#1 - Export CBS Registry Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#2 - Export Windows Update Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file WU (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Your first link of the CBS export worked but unfortunately the 2nd link for WU didn't work. But it does look like a lot of stuff is jammed up waiting to be installed, etc. Let's try the following.

Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.


fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms


Reboot and then give Windows Update another try and let me know how it performs.
 
del %SystemRoot%\System32\Config\TxR\*
>> several errors about the file being in used by another process


del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
>> Could not find
 
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