[SOLVED] Windows Update Error 0x80073712 Server 2012

wendellrp · Aug 16, 2023

Hi all.

When trying to install new updates, windows update is showing error 0x80073712 in Windows Server 2012.
The last update successfully installed was KB5027575 and now the update we are trying to install is KB5029369.
If necessary, we have another Windows Server 2012 that could be used as a repository to search for files that are corrupted.

Step #1 - Run SFC Scan
Windows Resource Protection cannot perform the requested operation.

Step #2 - Run SURT/DISM
Error: 14098 - The component repository has been corrupted.

Step #3 - Run ComponentsScanner
19 corruptions found in DerivedData\Components
ComponentsScanner.txt attached

Step #4 - Export CBS Folder
CBS.zip attached
Thanks.

PeterJ · Aug 19, 2023

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

wendellrp · Aug 19, 2023

Hello Peter.

COMPONENTS.zip attached.

Thanks.

PeterJ · Aug 19, 2023

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment and extract it.
Open the extracted folder, double-click the file regfix.reg.
When prompted allow to change the registry settings.
Report the result.

wendellrp · Aug 19, 2023

Step #1 - Run SFC Scan
Windows Resource Protection found corrupted files and successfully repaired them.

Step #2 - Run SURT/DISM
Dism at 100%, error: 0x800f081f
The restore operation failed. The repair source was not found or the component repository cannot be repaired.

Step #3 - Run ComponentsScanner
hbin header incorrect at absolute offset 0x432E000!!! Percent done: 99,90%
No corruptions were detected in the COMPONENTS hive.
ComponentsScanner.txt attached

Step #4 - Export CBS Folder
CBS.zip attached

Step #5 - Provide the Components Hive
COMPONENTS.zip attached

Thanks.

PeterJ · Aug 19, 2023

Try to install KB5029369 only.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

wendellrp · Aug 19, 2023

KB5029369 was installed without error but I had to download it from the windows update catalog page because it didn't appear to be installed directly by Windows.
In Windows there are six updates to be installed: KB5028233, KB5029308, KB5029243, KB5029567, KB5029652 and KB5029295.
Error 0x800f081f still occurs in DISM.

Thanks.

PeterJ · Aug 19, 2023

Try to install KB5028233 only.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

wendellrp · Aug 19, 2023

Ok, KB5028233 installed.

Thanks.

PeterJ · Aug 19, 2023

Good. Try to install KB5029308, KB5029243, KB5029567, KB5029652 and KB5029295. One at a time.
If one fails, don't install the remaining ones but copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

wendellrp · Aug 19, 2023

All updates were successfully installed but the dism error still persists.
Is it necessary to fix it?

Thanks.

PeterJ · Aug 19, 2023

Attach the file C:\Windows\Logs\DISM\dism.log to your next reply.

wendellrp · Aug 19, 2023

Dism.zip attached

Thanks.

PeterJ · Aug 20, 2023

Attach the file C:\Windows\Logs\CBS\cbs.log.

wendellrp · Aug 20, 2023

CBS.zip attached

Thanks.

PeterJ · Aug 20, 2023

Run ComponentsScanner:

Download

ComponentsScanner and save it on your desktop.
64bit: https://sysnative.com/apps/componentscollector/ComponentsScanner.exe
32bit: https://sysnative.com/apps/componentscollector/ComponentsScanner32.exe
Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions. If prompted to perform any repairs, press Y to agree.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Attach that file to your next reply.

wendellrp · Aug 20, 2023

ComponentsScanner.txt attached

Thanks.

PeterJ · Aug 20, 2023

The log is clean.

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4504418;6.2.9200.22802 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

wendellrp · Aug 20, 2023

SearchReg.txt attached.

Thanks

PeterJ · Aug 21, 2023

Hmm, the log result shouldn't be empty.

FRST Registry Search

Click the Start button and in the search box, type CMD
When you see cmd.exe on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.
Code:
```
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
```
Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Copy and paste KB4504418;6.2.9200.22802 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

[SOLVED] Windows Update Error 0x80073712 Server 2012

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