Windows Update Error 0x80070490

[Ratso]

Hi all
Windows updates KB2813170 KB976932 will not update error code 80070490 (CBS file corrupted windows unable to fix use install discs to repair.Computer didnt come with install discs) have tried various advice with no success can anyone help
Have tried installing with various methods all anti virus etc turned off ,in safe mode ,off line with downloaded file and
microsoft fix it :
wuFISC34291940769141899.1.1 wu.RNP.349191322100668.2.1
wu.RNP.35294120662455939.1.1
windows trouble shooter.Have tried installing with windows ISO file but wont finish install until I Install SP1(KB 976932)
Any help appreciated

 

[jcgriff2]

.. . Computer didnt come with install discs) ....

. . .Have tried installing with windows ISO file but wont finish install..

Hi -

Where did the Windows 7 ISO come from?

It is the likely cause of the 0x80070490 error here. You need to obtain Windows 7 recovery media from the OEM system manufacturer (typical cost is ~$30) -

https://www.sysnative.com/forums/windows-7-|-windows-vista/3716-oem-windows-replacement-media.html

Info on 0x80070490 from Microsoft recommends the repair/install that you tried -

• Error code 0x80070490 when you use Windows Update or Microsoft Update to install updates
• windows updates KB2813170 will not update error code 80070490 have - Microsoft Community

I would suggest purchasing the recovery discs, backing up your files, formatting the HDD with KillDisk, then reinstall with the OEM discs.

Regards. . .

jcgriff2

 

[Ratso]

Hi Jc
I downloaded it from windows seven forum Official Windows 7 SP1 ISO Image Downloads
The error code comes from updating the two service packs

 

[tom982]

Hi Rasto,

I have moved your thread into the Windows Update forum so we can keep track of it easily :)

Can you post your CBS folder please:

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Tom

 

[Ratso]

Hi Tom struggling to upload CBS.zip file its 14MB in size
RatsoView attachment 4273

 

[jcgriff2]

Hi -

ZIP attachments are limited to 7.15 MB; hence the reason the 14 MB zip file would not attach. The attachment to your last post is invalid (likely corrupted).

The Digital River (DR) Windows ISOs that you linked to are not valid for public download. The DR Windows ISO is the likely reason behind your problems installing Windows Updates.

Did Windows 7 come pre-installed on your system? If so, obtain the replacement media per instructions in my last post -

https://www.sysnative.com/forums_new/index.php?posts/48436/

If you purchased a retail copy of Windows 7, contact Microsoft for replacement media -

http://support.microsoft.com/kb/326246

Regards. . .

jcgriff2