[SOLVED] Windows Update constantly requires restart.

B

bonnyjean

Member
Joined
Feb 9, 2017
Posts
9
Location
New Jersey
My Win7 64 bit machine will not check for Windows updates automatically. I says some files must be saved and closed because they are in use by the system.

Restart only brings me back to same message. I have been able to download and install some updates manually. I have tried many suggested fixes found on this forum and others, but with no success.

I believe the fix needed is the Registry Key that indicates a reboot required at the end of the line.

I used regedit and have removed that phrase at the end of the Key and then selected Windows Update and it is able to check for updates. I found 7 optional and downloaded and installed 2 and it worked fine, but when I reboot the phrase I removed returns to the line.

Appreciate some help.

bonnyjean
 
Hi and welcome to Sysnative. Please start with the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
Here is the result:


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 99695df0-f500-4f97-b6b8-f5a1793391e1
SusClientIdValidation REG_BINARY 06022801020C20002000200020002000570044002D00570043004100530059004600320034003300390035003600066431503CD473200044004D003000300030003100
LastRestorePointSetTime REG_SZ 2017-02-11 16:46:21

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2017-02-19 11:38:35
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1add
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2017-02-05 17:26:19
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x2
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-04-28 07:00:00
LastRestoreId REG_SZ {E64585B5-D64F-45A7-B237-C1C1B376B4D0}
OSUpgradePendingReboot REG_DWORD 0x1
EnableFeaturedSoftware REG_DWORD 0x0
NextDetectionTime REG_SZ 2017-02-18 13:54:02
NextFeaturedUpdatesNotificationTime REG_SZ 2017-02-11 13:01:23

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2017-02-17 19:14:29
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
Refresh REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x9
OSUpgradeStateTimeStamp REG_SZ 2017-02-05 17:38:57
OSUpgradePhase REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x33b
SamplingValue2 REG_DWORD 0x180

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2016-04-06 17:35:27
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0


Thank you for trying to give me some help.

A bit more background on this computer. It is an HP Pavilion Slimline running Windows 7 64 bit. It belongs to my friends, a couple 86 and 88 years old. He apparently tried to download Win 10 and everything got messed up and he could not get back to Win 7. He took it to a tech store and the removed Win 10 and reinstalled Win 7. From what I can tell he used it very little since that time so it seriously needed to be updated starting with Norton Security Suite (downloaded from Comcast). I did that after cleaning up Temp files, etc. Norton took about 1 and 1/2 hours to update. I brought the machine home with me since Windows update was displaying the above message about RESTART. Many Windows update were downloaded and installed on 4/27/16 which was probably just after the re-install of Win 7 but the last one was dated June 14, 2016. I guessing something got messed up about that time.

Maybe you don't need all this information, but here it is anyway.

Thanks for all you do for people like me.

Jean
 
That information was actually helpful so thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Here it is, but it looks like it ran without any script.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-02-18 11:59:08.249
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-02-18 12:00:04.877
----------------------EOF-----------------------

Am I doing something wrong?


Seems I was dragging a shortcut on desktop and not the file. Here is the SFCfix

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-02-18 12:10:37.500
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Anthony\Desktop\SFCScript(1).txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.
Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2017-02-18 12:10:38.046
Script hash: ZYzeJD2ujvVqLkZS2axD0USFK48W3SwsVpEyDor5T4s=
----------------------EOF-----------------------
 
Hi Brian,

Windows Update did not say restart so I click check for Updates and it ran a bit then came up with the following:

An error occurred while checking for updates

Error code: 80244019 Windows Update encountered an unknown error.

Jean
 
Thanks. Please do the following and let me know when complete.

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infection
14 - Remove Temp Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
Hi Brian,

I have followed all those steps and I believe I did them correctly, but now Windows Update showed a RED X with message about must check for updates and when I click check updates it doesn't stop.

The last instruction about Start Repairs had an Important message in Yellow That the current User must be an Administrator to run the repairs. Did I miss something?

Jean
 
You did everything correct. When you check for updates the first time it will take a long time as it has to rebuild the windows update cache. Please let it run.
 
Hi Brian,

What can I say? You are awesome! I am so happy that the problem is resolved. Will you mark my thread solved and should I now unsubscribe from my thread?

Jean
 
Thanks again, Brian

All seems to be functioning properly now, so I will unsubscribe now. Sysnative.com is my first go to forum for any future problems.

Jean
 
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