Windows Update and SFC not working

Hi Sandwitch :)

To create a fix, I'll need to take a look at your CBS key please.

EndqYRa.png
Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file CBS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
Alright, follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-26 00:14:07.753
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\GATEWAY\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2644615~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2799926_RTM~31bf3856ad364e35~amd64~~6.1.1.0.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2644615~31bf3856ad364e35~amd64~~6.1.1.0.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2644615~31bf3856ad364e35~amd64~~6.1.1.0.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2799926_RTM~31bf3856ad364e35~amd64~~6.1.1.0.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2799926_RTM~31bf3856ad364e35~amd64~~6.1.1.0.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2644615~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2799926_RTM~31bf3856ad364e35~amd64~~6.1.1.0.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-12-26 00:14:08.533
Script hash: 2dGgPcZObtcaetg8h2kLRWcaYsV0k6EuonC1a8Rw+LU=
----------------------EOF-----------------------
 
Alright :) Let's run SURT again to see if there's anything else to address.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
*gulp* I'm having a flashback, hopefully it will be less than 6 hrs this time. Will do but I gotta say this first.


Merry Christmas!

I wish you the good things in life and happiness.

​
 
I hope that it'll take less long as well :) Merry Christmas to you as well Sandwitch!
 
Looks like there's one more error to fix, but before we continue, I would like to ask you something. See the date in the header of the log?
Code: 
2558-12-26 13:00
I doubt we are in 2558 right now :P Can you check your date/time and timezone, and make sure that the values are correct? You can adjust your timezone, and date/time if needed.
 
Actually, it is 2558 here, we use BE(Buddhist Era) instead of AD/BC, we use them both but my niece's laptop happened to set it to use Thai format. Do you want me to change it to English?
 
No it's good, I was just wondering :) Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

EndqYRa.png
Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file CBS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

EndqYRa.png
Exporting the WinSxS Registry Key
Follow the instructions below to export the WinSxS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file WinSxS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
I can't copy the "components" file. It's saying something about "because the file is open in System". I tried to go straight to it even after restart but it still won't let me copy it.
 
Follow the instructions below before trying to copy the COMPONENTS Hive file.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    reg unload HKLM\COMPONENTS
 
Sorry for the delay. The last one is a particular uncommon one that I've never seen before, but after investigating it, I think I know how to fix it :) Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
  • Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
    Code: 
    ::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\WinEmb-TerminalServicesClient~31bf3856ad364e35~amd64~de-DE~0.0.0.0]
"Package_for_KB2813347~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
"Package_for_KB2813347_SP1~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
"Package_for_KB2813347_RTM~31bf3856ad364e35~amd64~~6.1.1.0"=dword:00000002
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
 
Np :) Here's the log:

SFCFix version 2.4.5.0 by niemiro.Start time: 2016-01-01 00:09:34.809
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\GATEWAY\Desktop\SFCFixScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\WinEmb-TerminalServicesClient~31bf3856ad364e35~amd64~de-DE~0.0.0.0.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\WinEmb-TerminalServicesClient~31bf3856ad364e35~amd64~de-DE~0.0.0.0.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\WinEmb-TerminalServicesClient~31bf3856ad364e35~amd64~de-DE~0.0.0.0.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\WinEmb-TerminalServicesClient~31bf3856ad364e35~amd64~de-DE~0.0.0.0.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-01-01 00:09:35.449
Script hash: YhTE9K1JOEeNTE7nHiUrOrpFJhmNDNfBPudCwCEu2nA=
----------------------EOF-----------------------
Click to expand...
 
Alright :) Now let's run SURT again and see if the error still shows up.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
It seems like the error wasn't fixed. Let's get a new upload of your CBS key so I can check if it's true or not.

EndqYRa.png
Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.
  • On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
  • In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once the key is selected, click on the File menu and select Export...;
  • From there Save menu, change the Save as type: to Registry Hive Files (*.*);
  • Name the file CBS (without any file extension) and save it on your Desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
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